David James

I purchased a 2023 BMW i4 from Certified Benz & Beemer in Scottsdale, Arizona. The vehicle was shipped to Illinois. When it arrived, I discovered damage that included: • Chipped/cracked windshield (replac Scottsdale, Arizona. The vehicle was shipped to Illinois. When it arrived, I discovered damage that included: • Chipped/cracked windshield (replacement estimate: $1,292) • Damage to the driver's door (repair estimate: $1,943) • Damage to the deck lid/trunk (repair estimate: $2,148) I obtained independent written estimates totaling more than $5,300. I asked the dealership to repair the damage, but they declined. I expected a dealership selling premium vehicles to stand behind what they sell. Instead, I was left with thousands of dollars in repair costs immediately after delivery. We had face to face meeting, and David James the General Sales Manager personally stated he would pay for the dent and coordinate the repair claim thru the transport company for the scratch dent... then I provided the estimated and he completely changed his position and would not pay for the repairs. I have all of the purchase documents, photographs, and independent repair estimates to support this review. Based on my experience, I would not purchase another vehicle from this dealership. More

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Sold me a car with a deliberately severed safety system and ignored their warranty obligations. and ignored their warranty obligations. More

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Certified Benz & Beemer is not even in my state, and I’d drive to them to buy or sell a car again. Scott Bailey made the process of buying a car so easy and nice that I think I’m spoiled now. If I don’t get drive to them to buy or sell a car again. Scott Bailey made the process of buying a car so easy and nice that I think I’m spoiled now. If I don’t get that same level of service on another transaction, I will be disappointed! Scott is an excellent communicator and seems like a tireless worker. Every question I asked via text or email was quickly answered (even after normal business hours). Fair pricing, outstanding customer service, and concierge treatment… what more can you ask for? More

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Organized and professional dealership with good personal service. As a walk in without appointment I was met with great service by Scott who took the time to understand my needs and show me the car I was i service. As a walk in without appointment I was met with great service by Scott who took the time to understand my needs and show me the car I was interested in. He was very knowledgeable about the intricacies and comparisons of Bmw‘s versus Mercedes and shared a lot of useful information. The dealership has several nearby locations with expansive inventory, which enabled me to view similar cars. Scott took his time with me to understand and accommodate my needs in a vehicle but he did not try to upsell or push which made for an surprisingly comfortable and valuable experience. Similarly personable behavior from another manager, David, who was engaging and extremely knowledgeable about all the vehicle vehicles on the lot. Impressive organization with trustworthy representatives. I would recommend. More

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We were greeted right away by Saw Nu. She was very accommodating and professional from the start to finish! We really enjoyed working with her She was very accommodating and professional from the start to finish! We really enjoyed working with her More

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If I ever, ever have to buy a car again, and this dealership is still in business (which with the excellent customer service and sales representatives, should be the case) I will exclusively go here. dealership is still in business (which with the excellent customer service and sales representatives, should be the case) I will exclusively go here. Painless, easy, and highly accommodating. Could not recommend higher. More

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Mark Stevens and crew are super stars. From the first email to delivery everything Certified Benz and Beemer did top notch. I was a little nervous about buying a car from out of state but From the first email to delivery everything Certified Benz and Beemer did top notch. I was a little nervous about buying a car from out of state but they make the entire process transparent and keep you in the loop. I highly recommend Certified Benz and Mark Stevens for all your needs regarding a nice vehicle. More

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I had almost given up hope on finding what my family needed but also could afford. I stumbled across Benz and Beemer and Tim made it all happen. He was kind humble and so wonderful to work with. He genu needed but also could afford. I stumbled across Benz and Beemer and Tim made it all happen. He was kind humble and so wonderful to work with. He genuinely cared about helping me and I felt heard right from the start. I was even able to do most of the work over the phone, he even took the time to make me a video of the car inside and out so I could see it in real time before coming in. This was a huge help for me having littles at home trying to multitask. . He was patient with me and did all the extra stops making sure I was not only happy with my purchase but also excited! I’m so grateful for Tim and the team at Benz. I highly recommend them and will be telling all my family and friends to go straight to Tim! More

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Saw Yu Nwe Zin was our sales rep when we purchased our Volvo, and she was awesome from start to finish. Attentive, easy to work with, and she really paid attention to the small details. She never missed a Volvo, and she was awesome from start to finish. Attentive, easy to work with, and she really paid attention to the small details. She never missed a beat, stayed consistent, and made the entire car buying experience smooth and stress-free. We just had a newborn, and she made everything incredibly easy for us. She worked with our situation, got us in and out quickly, and even surprised my wife with flowers, which meant a lot to us. I’d absolutely come back to her for a future car or upgrade as our family grows. Thank you again, we really appreciate how easy you made everything. More

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Always a pleasant experience, highly recommended! !! Very fair value for your trade, luxurious used cars in very good condition!!!! !! Very fair value for your trade, luxurious used cars in very good condition!!!! More

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