Claudio Colores

Envision Ford of Oxnard responded

I’m glad to hear our team went the extra mile to track down the exact car you wanted. Making sure our customers drive away happy — even when it takes extra effort — is what we strive for. Thank you for trusting us with your purchase, and I’m thrilled we could deliver the vehicle you were looking for!

Envision Ford of Oxnard responded

I’m glad to hear Claudio provided you with such a professional and low-pressure experience during your Telluride purchase. That’s exactly the environment we want for our customers — stress-free and enjoyable. Thank you for trusting us with your business, and I’ll be sure to share your kind words with Claudio.

Envision Ford of Oxnard responded

I’m glad to hear Armando and Claudio made the process so efficient and had everything ready for you in advance. We know how valuable your time is, and it’s great to hear you were in and out with your new van in just an hour. Thank you for trusting us with your business — we’re happy we could deliver such a great experience!

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. Adding a protection package without fully reviewing it with you in advance should not have happened, and I completely understand how frustrating it feels to be surprised with an additional $2,000 at the end of the process. Transparency is extremely important, and I’ll be reviewing this with my sales team to make sure all costs are explained clearly upfront. I appreciate you bringing this to my attention and would like the chance to go over your purchase details with you directly to ensure everything is handled properly. Thank you for giving us the opportunity to improve and rebuild your trust.

Envision Ford of Oxnard responded

I’m glad to hear Claudio made the process smooth and easy for you. He takes a lot of pride in taking care of our customers, and I’ll be sure to share your kind words with him and the rest of the team. Thank you for trusting us and recognizing everyone’s efforts!

Envision Ford of Oxnard responded

I’m glad to hear Claudio and Armando went the extra mile to get you the van you wanted and made the process so quick and easy — especially knowing how valuable your time is. I’ll be sure to share your feedback with both of them. Thank you for choosing us, and we look forward to helping you again in the future!