Christy Croft

Friendly and helpful service reps. The service is easy to schedule and is completed at the promised time The service is easy to schedule and is completed at the promised time More

by MAQUINN Verified Customer Verified Customer

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I have brought my car in (3) times for the same issue. Each time I was told that they fixed the issue. Within 30 seconds of getting in the car after service, I realized that the issue was still ther Each time I was told that they fixed the issue. Within 30 seconds of getting in the car after service, I realized that the issue was still there. And the issue is significantly worse after my last service appt. I am driving across country right now for my wedding and told the dealership how important it was to me for this to get this fixed. I am very disappointed and am considering going to a different dealership. The staff member who was helping me (Christie) is very sweet and made the less than ideal circumstance more digestible. Hope the feedback helps you and helps me get to the bottom of my issue. More

by mgreen Verified Customer Verified Customer

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Great service. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. More

by DEAN43 Verified Customer Verified Customer

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Was there for a battery swap. Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for her. She asked the room full of other service advisors for help and she was ignored repeatedly. It wasn’t until they heard the ask for the third / fourth time and the plead in her voice another service advisor finished my intake. Saying this non of them had clients in front of them. While waiting she approached me and said she had to leave due to the personal issue in her family. She said the service manager was aware and would be coming to speak to me on my battery swap. At this time my quoted time for waiting was reached. I was kept waiting and waiting. It wasn’t until I walked over to the service advisor area and saw the manager on his phone showing co workers things on his phone. I was late for an event and asked another server advisor for help who was amazing. Shout out to him. I wasn’t contacted by the Manager until around 345 and I was already Home. He did asked for a five star review though. Overall I feel the service has declined with the new group I’m not expecting a call nor do I want one. I’ll just take my business elsewhere More

by alexknut Verified Customer Verified Customer

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Christy was amazing she helped out with everything I could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. More

by Sane Verified Customer Verified Customer

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