Christy Croft
Christy Croft at Volkswagen of Downtown Chicago
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Christy Croft

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Christy Croft

December 19, 2024

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Employee Rating

The customer service was great! I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a wom More

by Ruthiekrech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 18, 2024

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Service was great and very helpful on answering questions I had about up coming service. More

by sgeo1278
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

December 17, 2024

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Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail More

by JRSNOW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2024

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Employee Rating

I was able to check-in just fine. But the price was higher than online when I made my appointment. Price was adjusted to match the quoted price. When it came time pick up the car, I w More

by Saadi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Julian Perez

Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 13, 2024

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Employee Rating

They always do a great job! Super glad I brought my car in there! Will be back again. More

by benlevisay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Volkswagen of Downtown Chicago responded

Thank you, Ben, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 13, 2024

Dealership Rating
Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

November 21, 2024

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Employee Rating

Great, friendly service. Good communication and prompt updates. Everything was done well. Car was returned very clean. Thank you. More

by GROVE.COURTNEY
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Volkswagen of Downtown Chicago responded

Thank you, Courtney, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2024

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Employee Rating

I was able to get a same day appointment and the maintenance was completed within the estimated time. I appreciate the car wash. My service rep, Cristie, was both professional and nice. More

by Jspears3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christy and our team here at Volkswagen of Downtown Chicago.

November 13, 2024

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Employee Rating

Christy is great to work with. Super nice and professional. Does a great job communicating throughout the process More

by DG3
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Christy. We're glad to hear she delivered such a great experience!

November 12, 2024

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Employee Rating

Friendly and helpful service reps. The service is easy to schedule and is completed at the promised time More

by MAQUINN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

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