Christy Croft
Christy Croft at Volkswagen of Downtown Chicago
Refer Me

Christy Croft

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.8
19 Reviews
4.8

19 Reviews

Write a Review

19 Reviews of Christy Croft

February 21, 2025

Dealership Rating
Employee Rating

Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 10, 2025

Dealership Rating
Employee Rating

Pleasant and efficient staff from the moment i drove in. Facility is clean and comfortable. Repair made as promised. More

by tlmitche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 10, 2025

Dealership Rating
Employee Rating

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

Dealership Rating
Employee Rating

They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

December 24, 2024

Dealership Rating
Employee Rating

Can’t imagine a worse experience. After purchasing 4 new cars from this dealer in the past 10 years, was treated like a jerk. Swore them off for life! Walked straight into McGrath and More

by JOHNSTOOPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 24, 2024

Volkswagen of Downtown Chicago responded

Dear John. I am truly sorry for your experience. I understand you already bought a car and I am glad you are happy. We always hope that people do not leave us over one bad experience if all the others were great but I understand that is not always the case. Please call or text me cause I really care to understand what happened. Merry Christmas and hopefully we can connect and review so whatever happened to you does not happen to anyone else. Thank you, Mike 847-477-3724

December 19, 2024

Dealership Rating
Employee Rating

The customer service was great! I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a wom More

by Ruthiekrech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 18, 2024

Dealership Rating
Employee Rating

Service was great and very helpful on answering questions I had about up coming service. More

by sgeo1278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

December 17, 2024

Dealership Rating
Employee Rating

Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail More

by JRSNOW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2024

Dealership Rating
Employee Rating

I was able to check-in just fine. But the price was higher than online when I made my appointment. Price was adjusted to match the quoted price. When it came time pick up the car, I w More

by Saadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Julian Perez

Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 13, 2024

Dealership Rating
Employee Rating

They always do a great job! Super glad I brought my car in there! Will be back again. More

by benlevisay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Volkswagen of Downtown Chicago responded

Thank you, Ben, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

1

Dealership Inventory (265 Vehicles)

new 2025 Volkswagen Jetta car, priced at $25,298
2025 Volkswagen Jetta
new
Gray exterior
Automatic
Front-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $28,718
2024 Volkswagen Tiguan
new
Platinum Gray Metallic exterior
Automatic
All-wheel Drive
new 2025 Honda Accord car
2025 Honda Accord
new
N/A exterior
Automatic
Front-wheel Drive
new 2024 Volkswagen Golf R car, priced at $46,572
2024 Volkswagen Golf R
new
Black exterior
Manual
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $29,501
2024 Volkswagen Tiguan
new
Deep Black Pearl exterior
Automatic
Front-wheel Drive
new 2025 Volkswagen Jetta car, priced at $26,257
2025 Volkswagen Jetta
new
Deep Black exterior
Automatic
Front-wheel Drive