Christy Croft
Christy Croft at Volkswagen of Downtown Chicago
Refer Me

Christy Croft

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
5.0
7 Reviews
5.0

7 Reviews

Write a Review

7 Reviews of Christy Croft

November 19, 2024

Dealership Rating
Employee Rating

I was able to get a same day appointment and the maintenance was completed within the estimated time. I appreciate the car wash. My service rep, Cristie, was both professional and nice. More

by Jspears3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christy and our team here at Volkswagen of Downtown Chicago.

November 13, 2024

Dealership Rating
Employee Rating

Christy is great to work with. Super nice and professional. Does a great job communicating throughout the process More

by DG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Christy. We're glad to hear she delivered such a great experience!

November 12, 2024

Dealership Rating
Employee Rating

Friendly and helpful service reps. The service is easy to schedule and is completed at the promised time More

by MAQUINN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

November 09, 2024

Dealership Rating
Employee Rating

I have brought my car in (3) times for the same issue. Each time I was told that they fixed the issue. Within 30 seconds of getting in the car after service, I realized that the issue was still ther More

by mgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 09, 2024

Volkswagen of Downtown Chicago responded

mgreen. Please call me so we can figure out how to make this right. We test drove the vehicle several times and were unfortunately not able to duplicate your concerns. We did treat the brakes hoping that would correct the issue from coming back. We believe the noise is there just maybe it matters on things like outside temperature/weather and how long its being driven. But we have a plan to help get this figured out and properly fixed. Please text Fred at 888-335-3496

October 23, 2024

Dealership Rating
Employee Rating

Great service. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. More

by DEAN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Celia Mijangos

Oct 23, 2024

Volkswagen of Downtown Chicago responded

Thank you so much, Dean, for your kind words, and for taking the time to leave us this wonderful feedback!

October 11, 2024

Dealership Rating
Employee Rating

Was there for a battery swap. Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for More

by alexknut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 15, 2024

Volkswagen of Downtown Chicago responded

Alex, At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time.

October 08, 2024

Dealership Rating
Employee Rating

Christy was amazing she helped out with everything I could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. More

by Sane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

Volkswagen of Downtown Chicago responded

We are very happy to hear that Christy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dealership Inventory (326 Vehicles)

new 2024 Volkswagen Tiguan car, priced at $31,718
2024 Volkswagen Tiguan
new
Platinum Gray Metallic exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $34,399
2024 Volkswagen Tiguan
new
Pyrite Silver Metallic exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $31,701
2024 Volkswagen Tiguan
new
Pyrite Silver Metallic exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Atlas car, priced at $43,121
2024 Volkswagen Atlas
new
Pure White exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $30,381
2024 Volkswagen Tiguan
new
Atlantic Blue Metallic exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Atlas Cross Sport car, priced at $48,605
2024 Volkswagen Atlas Cross Sport
new
Platinum exterior
Automatic
All-wheel Drive