Christopher Williams

Service is not good , the service dept is a bunch of theives. Try to scare you into things you don't need and make you pay for things covered. theives. Try to scare you into things you don't need and make you pay for things covered. More

by metzade Verified Customer Verified Customer

Report | Print

Excellent in every way. Always stress free and a pleasure bringing my car in for service. Comfortable waiting area. Christopher is an excellent service rep and communicator Always stress free and a pleasure bringing my car in for service. Comfortable waiting area. Christopher is an excellent service rep and communicator. More

by MICHELENEW2 Verified Customer Verified Customer

Report | Print

Christopher Williams was excellent. He communicated clearly and made sure the service was done in a timely manner. He communicated clearly and made sure the service was done in a timely manner. More

by cecilmcmaster Verified Customer Verified Customer

Report | Print

Front desk personal need to be more kind and friendly and acknowledge customers when waiting. acknowledge customers when waiting. More

by drgeefoster Verified Customer Verified Customer

Report | Print

Unfortunately, the service at this location has declined drastically. Christopher Williams needs a refresher course in professionalism and customer service. Not only was he patronizing, his ridiculous att drastically. Christopher Williams needs a refresher course in professionalism and customer service. Not only was he patronizing, his ridiculous attempts at pretending to be helpful were laughable! My vehicle was not washed, and I had to retrieve it from the service area myself because no one knew how to open the door. Maybe I'll contact Corporate! More

Report | Print

My appreciation and positive feedback for the outstanding customer service received with the whiole team at service Department. I must say MR Cosmo Laurino and Christopher Williams have a warm rapport with c customer service received with the whiole team at service Department. I must say MR Cosmo Laurino and Christopher Williams have a warm rapport with customers. They also listened to your request and guiding you in what is necessary repairs and posible alternatives to do in your car. More

by LCASIMIR97 Verified Customer Verified Customer

Report | Print

Was robbed for my service I requested. I had a code error for my breaks and asked them to check. They went straight to ripping my center consul apart and said it was water damage when no c I had a code error for my breaks and asked them to check. They went straight to ripping my center consul apart and said it was water damage when no code was ever checked. The reason I know they never checked was that it was covered with tape which I placed there and was never removed. So now ended up paying 3k instead of cheacking for a fault which could have been less than $200. I’ve had multiple service done with my other cars and rally keeps trying someone to make something bigger to steal money from me. I pay for rim and dent insurance. They fought with me saying now that I need to pay for the service I wanted and did not fix it. Until I had to get the sales agreement to show them I was paying for it. Another instance when I got a cert pre own. I told them the breaks on the car did not feel right, they said it was fine and the next month I took it in and they want to charge me 2300 to change my breaks. After my time limit passed from purchasing the car. Rally and its services are not reliable. More

by sachel1119 Verified Customer Verified Customer

Report | Print

The dealership has convenient hours. They can usually provide a loaner but that might push out the scheduled service. They can usually provide a loaner but that might push out the scheduled service. More

by Joe Evangelist Verified Customer Verified Customer

Report | Print

I dropped off my car on Monday for a check engine light being on. I was told by service advisor Chris Williams that they won’t be able to look into it until the next day, Tuesday, which was fine with me. being on. I was told by service advisor Chris Williams that they won’t be able to look into it until the next day, Tuesday, which was fine with me. I texted Chris on Tuesday asking him for an update and he told me that he would not know till end of day. I did tell him that I had travel plans and knowing my car repair status was time sensitive. I never got an update and had to text Chris again at end of day on Tuesday at which point he told me they will not look into my car until Thursday. Again I had to text him on Thursday morning at which point they finally proceeded to look into my car. To top off the bad customer service after a 4 day keeping my car there they proceeded to tell me that a “defective warranty covered” radiator vent that needed to be changed was allegedly impacted which is impossible since it’s behind my grill which was not “Impacted” or damaged. So they claimed that the defective part is not covered by BMW warranty. Terrible customer service and very unprofessional! Especially for a BMW dealership. I will never go back there again. Plenty of other BMW dealerships available to service my car and purchase my future BMW from. More

Report | Print

I think your wait times on simple tasks should be prioritized better. 2 hrs for an oil change 2 hours to change a tire Should be techs designated for big jobs and others for smaller There are t prioritized better. 2 hrs for an oil change 2 hours to change a tire Should be techs designated for big jobs and others for smaller There are too many people in there not doing much. Place is wasting a ton of money on people working not doing anything. More

by dezzy2736 Verified Customer Verified Customer

Report | Print