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Christopher Williams
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581 Reviews
581 Reviews
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581 Reviews of Christopher Williams
May 07, 2025
I have to bring my car in multiple times for the same issue. In my first visit, I scheduled a loaner car just for me to get there with no car waiting for me. Instead I had to go to enterprise. When I was issue. In my first visit, I scheduled a loaner car just for me to get there with no car waiting for me. Instead I had to go to enterprise. When I was informed my car was ready to be picked up, I was able to see the ambient light situation was not fixed just by looking at. I also had to call 3 times to get a yes or no answer to ask whether my car was fixed or not, just to not be called back and it not being fixed. In my most recent visit, I brought my car in and was told the problem was fixed, just for me to go in see it wasn't within a minute of them pulling it up. All it took was a light tap on the car to figure out the issue was not fixed. It takes me at least 2 visits to get anything fixed. I also said something about a squeaking from the engine only on a cold start and they called me a couple hours later telling me the car was ready, where they had no chance for a cold start. It feels like there is no communication and no reasonable investigation that the car was ever fixed before calling me to pick it up. It also feels like they are trying to fix it as quick as possible rather than with quality More
by kpatel062101
Other Employees Tagged: Christopher Williams
Verified CustomerMay 02, 2025
They run the service group very professionally. I have been a client for over 30 years I have been a client for over 30 years More
by TONY199798
Other Employees Tagged: Nick Soldo
April 27, 2025
Seems professional, but not true Every time tells me different things. Never fix the real problems, the BREAK problem. Tell me all X7 has same problems while I have insurance. 'No need to change breaks different things. Never fix the real problems, the BREAK problem. Tell me all X7 has same problems while I have insurance. 'No need to change breaks pad or anything, when it's necessary, light or message will go on. After I spoke to BMW customer service, they asked to get details from the dealer, then they will escalate to high level. At that moment HE told me the only time light or message display is when break is cut. I must change tires, brake pad and rotor, PROBABLY break nosise will go away.' I am having very very bad experience with them More
by WANG.DTK
Other Employees Tagged: Christopher Williams
April 23, 2025
I had a great experience at bmw rally! The service team is thorough in explaining their processes and documenting what they do! Thanks!! The service team is thorough in explaining their processes and documenting what they do! Thanks!! More
by debroc33
Other Employees Tagged: Frank Trotta, Brandon Tibbals
April 17, 2025
Great to deal with, makes the whole process seamless on getting your car serviced. Would recommend working with him. getting your car serviced. Would recommend working with him. More
by JSTAI
Other Employees Tagged: Nick Soldo, Brandon Tibbals, Daniel Turin
April 05, 2025
He is a very nice gentleman & very knowledgeable person what he is doing. I always asked for him to make my service appointment. He checked with me every time after finish service. He is the perfect ex what he is doing. I always asked for him to make my service appointment. He checked with me every time after finish service. He is the perfect example for a good customer service team. More
by sahebir98
April 05, 2025
Service always good at all times I like get My service to Rallye BMW rallye is the best to Rallye BMW rallye is the best More
by armandjay9
Other Employees Tagged: Carol Clark-Muniz, Cosmo Laurino, Kevin Juman, Richard Johnson
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