They provided honest information and addressed my
concerns. Saeed helped me find a perfect match to replace my beloved used Prius
concerns. Saeed helped me find a perfect match to replace my beloved used Prius
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by SRMiller07
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Koons Arlington Toyota responded
Thank you for your five-star review. We’re glad our advisors provided straightforward information and addressed your concerns. Enjoy your new Toyota that serves as a worthy successor to your beloved Prius.
May 24, 2026 -
Koons Arlington Toyota responded
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Christian Lobo was very professional, listened carefully
to all my requests, explained what services were to be provided, and finished the work in a timely manner. He also ensured I got a ride home and back
to all my requests, explained what services were to be provided, and finished the work in a timely manner. He also ensured I got a ride home and back. It was a pleasure working with him.
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by jorgeserraino
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Koons Arlington Toyota responded
Thank you for sharing how Christian addressed your requests, explained the service and arranged rides for you. We’re glad the work on your Toyota RAV4 Hybrid was completed promptly and professionally. We look forward to serving you again.
Christian is a pleasure to work with.
He is a true professional and so easy to deal with.
He is a true professional and so easy to deal with.
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by bennogerson
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Koons Arlington Toyota responded
Thank you for sharing your experience with Christian. We’re thrilled he made every step of your visit effortless and professional. Thanks for the 5-star review, and we look forward to serving your Toyota again.
May 23, 2026 -
Koons Arlington Toyota responded
Thanks for the great rating! We are always happy to help!
The Service Dept.
is good, and the employees very helpful. Your question asks me for the rating of the service center, and I couldn't give a 5 because of two things:
is good, and the employees very helpful. Your question asks me for the rating of the service center, and I couldn't give a 5 because of two things: Poor lounge area in terms of refreshments, and no car wash!
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by bwhiteadkins
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Koons Arlington Toyota responded
Thank you for choosing Koons Arlington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service men were very nice but prices are too high.
Time to complete job was very good
Time to complete job was very good
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by farmersmailbox
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Koons Arlington Toyota responded
Thanks for sharing about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!
May 22, 2026 -
Koons Arlington Toyota responded
Hi, thanks so much for rating us so high! Be safe on the road!
Easy to schedule, efficient timely work with good
communication and customer service and good communication
communication and customer service and good communication
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by rjverdile
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Koons Arlington Toyota responded
We’re glad scheduling was simple and our team delivered efficient, timely service on your Toyota Prius. It’s great to know our communication and customer support met your expectations. We look forward to helping you again.
Very helpful, friendly, knowledgeable and efficient
service department. The concierge pick up service was wonderfully convenient and beautifully orchestrated with the service office
service department. The concierge pick up service was wonderfully convenient and beautifully orchestrated with the service office
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by mosterweis
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Koons Arlington Toyota responded
We appreciate you sharing how our service team took care of your Toyota Corolla and made the concierge pick up convenient. It’s wonderful to hear the process felt smooth and efficient. Please let us know if there’s anything else we can assist you with.
I appreciate the excellent communication I receive from
the dealership and especially my service advisor throughout the process of each service. My concerns are always addressed effectively.
the dealership and especially my service advisor throughout the process of each service. My concerns are always addressed effectively.
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by elinschilling
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Koons Arlington Toyota responded
It’s wonderful to hear that Christian and our team kept you informed and addressed your concerns during your Highlander service. Ensuring your Toyota Highlander receives attentive care is very important to us. We look forward to assisting you on your next visit.
There was full transparency and professionalism with my
car's inspection and repairs. I appreciate the detailed report and estimate.
car's inspection and repairs. I appreciate the detailed report and estimate.
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by emliberti
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Koons Arlington Toyota responded
Thank you for highlighting the transparent process we provided during your Toyota 4Runner inspection and repair. Christian is glad the estimate and detailed report gave you confidence. We look forward to assisting you again.
Customer service and professionalism are what stands out
ton me with going business with this dealership!
ton me with going business with this dealership!
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by keshahillary389
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Koons Arlington Toyota responded
It’s great to hear our team’s professionalism made an impression during service on your Toyota Corolla Hybrid. Thank you for highlighting our customer service and for the five-star rating. We look forward to assisting you again.
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