Couldn't ask for a better experience.
Honest suggestions that we agreed to. Customer oriented
Honest suggestions that we agreed to. Customer oriented
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by hbhines
Verified Customer
Verified Customer
Apr 21, 2026 -
Koons Arlington Toyota responded
We appreciate your kind words about the honest recommendations you received for your Toyota 4Runner service. It’s rewarding to know you felt well taken care of during your visit.
Koons did a fantastic job at communicating and keeping me
aware of what was going on with my vehicle. Fast and friendly service.
aware of what was going on with my vehicle. Fast and friendly service.
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by hortonbk
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2026 -
Koons Arlington Toyota responded
We’re pleased to hear Christian kept you informed throughout the service on your Toyota Camry Hybrid. We appreciate your feedback and hope to assist you again soon.
The service was fine, but the shuttle service was
terrible. It has always been reliable, but this day we were stuck waiting in the cold and no one answered the phone.
We bought a car from them and
terrible. It has always been reliable, but this day we were stuck waiting in the cold and no one answered the phone.
We bought a car from them and used the service for 8 years. This time was difficutl.
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by LEAH.WOLF
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Koons Arlington Toyota responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Very good service as always.
Have been going to the dealership since 2012 and the service managers have always been friendly. The technical people behind the scenes are phenomena
Have been going to the dealership since 2012 and the service managers have always been friendly. The technical people behind the scenes are phenomenal!
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by rhalthore
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2026 -
Koons Arlington Toyota responded
It’s wonderful to know our service managers’ friendly approach and our technicians’ expertise continue to impress after all these years. We appreciate your loyalty since 2012 and are glad your RAV4 is in good hands. We look forward to supporting your Toyota needs again soon.
Service always excellent, staff always dependable for
price and details. See you in 6 months.
price and details. See you in 6 months.
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by notrac78
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Koons Arlington Toyota responded
Thank you for trusting our team with your Toyota Camry service and for recognizing our dependable pricing and attention to detail. We look forward to taking care of your Camry again in six months.
Greay overall.
The service advisor was amazing. I believe it was david. I will always come here
The service advisor was amazing. I believe it was david. I will always come here
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by gianfrancopatio
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Garcia
Mar 23, 2026 -
Koons Arlington Toyota responded
Thank you for sharing your five-star review. It’s great to hear our service advisor made your Toyota service experience so positive. We appreciate your loyalty and look forward to caring for your vehicle again.
I have been using Koons Arlington Toyota for service for
decades. They do a great job and if something is not right, they take care of it. My Toyota Avalon is 26 years old and only has 80,000 miles on it
decades. They do a great job and if something is not right, they take care of it. My Toyota Avalon is 26 years old and only has 80,000 miles on it so they help me keep it in good shape.
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by tj.mccabe2
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Koons Arlington Toyota responded
Thank you for trusting us with your Toyota Avalon for so many years. It’s rewarding to hear our team addresses every issue to keep your Avalon in top shape after all this time and mileage. Christian and the rest of us appreciate your loyalty and look forward to maintaining your vehicle.
I've been a customer for the past three years, and I've
always had a positive experience. Professional, curteous, and thorough. So long as that endures, I will contine to trust the service Koons Toyota a
always had a positive experience. Professional, curteous, and thorough. So long as that endures, I will contine to trust the service Koons Toyota and Christian Lobo provide. Thank you.
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by loyalcustomer
Service Price Transparency
Mar 16, 2026 -
Koons Arlington Toyota responded
It’s wonderful to have your loyalty over the past three years and to read your kind words. Christian is pleased our team has provided the professional, courteous, and thorough service you expect for your Toyota Corolla. Thank you for continuing to trust us with your Corolla’s care.
I also want to sing the praises of David Medina (Service
Department) and Savaughn Adams (Parts Manager). Please compliment them for me. Why are their names not listed? Dick
Department) and Savaughn Adams (Parts Manager). Please compliment them for me. Why are their names not listed? Dick
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by dickzaragoza
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Koons Arlington Toyota responded
Wonderful to hear your praises for our Service and Parts staff. Our online system sometimes omits individual names, but Christian will gladly forward your compliments to them. Thank you for trusting us with your Toyota Highlander service.
We bought our Toyotas at this Koons dealership and have
taken them in for service over the course of decades. Christian Lobo does a great job of ensuring that the cars are serviced well.
taken them in for service over the course of decades. Christian Lobo does a great job of ensuring that the cars are serviced well.
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by ralph30
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Koons Arlington Toyota responded
It’s wonderful to hear you’ve trusted us with your Toyota service for decades. Christian always works hard to keep your vehicles in top shape, and we’re glad it shows. Thank you for your ongoing support and we look forward to helping you again.
Mar 09, 2026 -
Koons Arlington Toyota responded
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
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