Christian Diaz
Christian Diaz at Lithia Hyundai of Anchorage

Christian Diaz | Page 15

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.7
223 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

5 yrs, 7 mos

4.7

223 Reviews

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223 Reviews of Christian Diaz

November 06, 2024

Dealership Rating
Employee Rating

I've always had a pretty pleasant experience at this Hyundai dealership. They are very open and communicative with you during the entire process of dropping your car off to get work done. The last few y More

by SNOB-AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with us! We're glad to hear that you've consistently had a pleasant experience at Lithia Hyundai of Anchorage. We truly appreciate your feedback on our communication and the added convenience of offering Uber/Lyft. We value your continued trust and look forward to serving you again in the future!

November 06, 2024

Dealership Rating
Employee Rating

Christian was very helpful! My car service was completed quickly and as described. Great communication. More

by kiss.allyson
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Allyson! We're glad to hear that Christian provided helpful and efficient service, and that everything was completed as expected. We truly appreciate your kind words and look forward to assisting you again at Lithia Hyundai of Anchorage!

November 04, 2024

Dealership Rating
Employee Rating

I think the system that you have in place for text messages and return phone calls need to be worked on. I texted at 4pm and 5:45 trying to get an update on my car. My spouse called and texted roughl More

by Darrell.daniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 06, 2024

Lithia Hyundai of Anchorage responded

Darrell, I apologize for the communication issues you experienced. We strive to provide timely updates and it's disappointing to hear we fell short in this instance. Your feedback is valuable, and we'll work on improving our response system. If you'd like to discuss further or have any other concerns, please reach out at your convenience. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

November 03, 2024

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Employee Rating

I am always treated with respect and kindness. I really appreciate the entire staff! I will be back. More

by Laurel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Lithia Hyundai of Anchorage responded

It's wonderful to hear from you, Laurel! Thank you for your kind words about our staff at Lithia Hyundai of Anchorage. We're thrilled to know you always feel respected and valued during your visits. We can't wait to welcome you back soon!

November 02, 2024

Dealership Rating
Employee Rating

The service department was very professional. They got the work I needed done fast and the employees are outstanding! Very courteous and communicative. Will be back again soon. More

by AutumnParisPetServices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with the service department at Lithia Hyundai of Anchorage! We're delighted to hear that our team was professional, efficient, and communicative. We look forward to welcoming you back soon!

November 01, 2024

Dealership Rating
Employee Rating

I needed to have my gas pumped out for shipping reason, they helped me that same day while treating me with kindness and respect. They are proper professionals as far I'm concerned. More

by Furqan Sadiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Lithia Hyundai of Anchorage responded

Furqan, it’s fantastic to hear about your experience! We’re proud to have a team that treats customers with kindness and respect while providing professional service. Thank you for choosing us, and we look forward to assisting you again in the future!

November 01, 2024

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Employee Rating

Everyone I spoke to was very clear in communication in regards to what was happening with my vehicle. Very polite and efficient. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Sarah! It's wonderful to hear that our team communicated clearly and efficiently during your visit. We appreciate your kind words and look forward to assisting you again in the future!

October 31, 2024

Dealership Rating
Employee Rating

Too long of a wait for service. I've been a sixteen year Hyundai owner. The past 18-months service has become slower and non-communicative to phone calls and text messages. This may More

by bhilmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blayke Mccarthy

Nov 04, 2024

Lithia Hyundai of Anchorage responded

We appreciate you taking the time to share your concerns. It’s disappointing to hear about the delays and communication issues you've encountered. Your loyalty as a long-time Hyundai owner is important to us, and we want to make this right. Please reach out to me directly so we can discuss your experience in detail and work toward a solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 27, 2024

Dealership Rating
Employee Rating

Unreasonably difficult to schedule. Website scheduling didn't work, phone number listed went to a call center in Oklahoma that never answered or called back. Very frustrating and unpr More

by lisa.lambak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2024

Lithia Hyundai of Anchorage responded

Lisa, I’m sorry to hear about the difficulty you faced with our scheduling process and the challenges in reaching someone directly. We understand how frustrating that must have been and appreciate your patience. It’s good to know our team could assist with a ride to work, but your experience should have been much smoother from start to finish. We’ll be reviewing your feedback with our team to improve communication and simplify scheduling for our customers. Please feel free to reach out if there’s anything we can do to assist further. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 25, 2024

Dealership Rating
Employee Rating

I’m very happy with my Tucson and I’m also pleased with the financing. More

by LYNETTE_TOOTHLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Lithia Hyundai of Anchorage responded

Thank you, Lynette! We’re so glad to hear you’re happy with your Tucson and the financing process at Lithia Hyundai of Anchorage. It’s always our goal to provide exceptional customer service. Please don’t hesitate to reach out if you need anything in the future.

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