Christian Diaz | Page 16

My appointment was on time and my car was serviced very quickly. The staff was very friendly. quickly. The staff was very friendly. More

by Cookie Verified Customer Verified Customer

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No communication about the status of your vehicle throughout the day. Diagnosis report came back with filter needing to change but no call about it so I need to make another appointment to have it ch throughout the day. Diagnosis report came back with filter needing to change but no call about it so I need to make another appointment to have it changed. No one is there to answer the phone and texting the number given there is still no response. I am a unsatisfied customer. Poor communication More

by NONE23 Verified Customer Verified Customer

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I’ll start off with the fact that I bought my vehicle from this dealership roughly 3 years ago. My vehicle became due for a recall so I dropped my vehicle off to hopefully fix the issue with my vehicle n from this dealership roughly 3 years ago. My vehicle became due for a recall so I dropped my vehicle off to hopefully fix the issue with my vehicle not starting. After calling roughly 4 times, I was able to speak with Christian. I was told that the battery($300) would need to be replaced to be worked on further so we went ahead and agreed so the recall could be fixed. I picked my vehicle up this past week and to my surprise, my vehicle now had visible mold on my driver/passenger side floors and to both my front and back seat belts. Elizabeth, at the front desk, expressed her regret that this occurred and was able to have my vehicle detailed I was very thankful that something was done. She was very helpful and personable during the entire encounter. Lastly, I left the dealership after the cleaning and drove it south 2 hours to my apartment and let it sit for a few hours. When I came back out again to drive, it was unable to start(the same reason I originally dropped the vehicle off). Ultimately, I left my vehicle in my garage and took the shuttle back to Anchorage. I would like to shout out Blayke as he was the only one I could get ahold of through the process. He was beyond helpful and when he said he’d do something, he did it. More

by BROOK_BURGESS Verified Customer Verified Customer

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I have been with Hyundai Lithia for 15 years! Their costumer service delivered great service! Never failed! Thank you for your quick and thorough service! Their costumer service delivered great service! Never failed! Thank you for your quick and thorough service! More

by Jeany Verified Customer Verified Customer

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Service was wonderful. My time waiting was short. Price was lower than expected. Thank you Hyundai! My time waiting was short. Price was lower than expected. Thank you Hyundai! More

by Michael Verified Customer Verified Customer

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Some departments at this dealership needs to be improved specially the sales deparment. I had a very unpleasant experience but a the end I got a new car for my son and that was my main goal and I called to specially the sales deparment. I had a very unpleasant experience but a the end I got a new car for my son and that was my main goal and I called to have some kind of help and Blayke picked up the phone and helped to get this right I am still waiting for the results but I am happy for his help . My wife and I are thinking about getting a new car in a few months but we have to think twice before getting into the sales department again. Parts department the guy sitting in the chair the whole day is rude he has 0 customer vice service skills I askedfor key replacementcost estimate y he show 0 interest in what I was asking him. But the SERVICE department was a TOTAL different experience, my car's oil pan somehow was damage when oil change was done a the dealership, so I took the car back and Christian Diaz a very nice and professional advisor was a the customer service desk and I explained him my case and he was empathic and took care of the issue. Honestly he deserves a 5 stars for his outstanding customer service skills, the five stars given to the dealership is because of his department and him. Thank you Lithia Hyundai for having great employees like this young man. Christian thank you so much for your help, you are helping this dealership very well to keeping me as a customer and I am sure is not just me. Keep doing a great job. More

by ELMER08 Verified Customer Verified Customer

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I just want to thank for checking my engine and kept it for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry ( for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry (name)) the only lady with him who does outstanding job greeting people with smile, courteous, kindness that people want to see as first entering your Lithia office. I thank you workers in the back who does good job also fixing cars. I can see great changes in Lithia with new managers from before. My utmost sincere Thank you for all you all do. Sorry I do not know the names of all workers but you are marked as high scores More

by Emendes Verified Customer Verified Customer

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Christain Diaz has to be the most reliable/trustworthy service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think ot service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think otherwise maybe you should look into the mirror. More

by isaiahhoman Verified Customer Verified Customer

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Vastly improved system to make appts. Service advisor was very nice. No problems at all Service advisor was very nice. No problems at all More

by MOLLY493 Verified Customer Verified Customer

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We were frustrated that our service was going to take so long. Chistian was fabulous to make it happen so we could get to the airport!! long. Chistian was fabulous to make it happen so we could get to the airport!! More

by JAKINALASKA1 Verified Customer Verified Customer

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