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Christian Diaz
Christian Diaz | Page 12
Service Advisor
Lithia Hyundai of Anchorage
5400 Old Seward Hwy
Anchorage, AK 99518
208 Reviews
Dealership Experience
5 yrs, 4 mos
Industry Experience
5 yrs, 4 mos
208 Reviews
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208 Reviews of Christian Diaz
January 10, 2025
The service department wouldn’t get back to me, after multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the pr multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the problem), the car was returned in a somewhat dirty condition (interior). Also, there was some minor damage done to the dashboard - a scratch that won’t buff out. And when they tried to remove/buff it, the first attempt was with a mouth wetted finger, i.e. they rubbed saliva on my dash. In addition, the service tech had left a code reader plugged into my car which required me to go back to the dealership to return it. I also requested help in removing the service alert messages that still keep popping up on my Bluelink account, but was told that they are a separate entity so I have to deal with them myself — seems pretty shoddy to me. And how do I know, for sure, that the alert messages aren’t telling me that, in fact, they did not make the necessary fixes? It seems like the service department should be involved with all of that! It was pretty bad service from the get go. More
by ALANALDRICH
Verified CustomerOther Employees Tagged: Eric Hippen, Mitchell Trudell, Owen Luke
December 14, 2024
Christian did a great job taking care of what I needed to be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the pe be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the person that interacts with the customer he did a great job deescalating a tense situation. He represents Lithia with professionalism and should be recognized for his abilities. I look forward to seeing him when I take my cars in for their oil change, More
by MKOFOID
December 06, 2024
Nobody will return my calls, texts, voicemails for an oil change that is now extremely passed due. I also can’t get a return call on a part that was ordered for my car which is included with warranty. My fro change that is now extremely passed due. I also can’t get a return call on a part that was ordered for my car which is included with warranty. My front light continues to flash and is inoperable which is very dangerous while driving in the dark. More
by JENNIFERCANTERBURY
Other Employees Tagged: Dana?
December 04, 2024
They do not answer the phone nor do they respond to your voice mail . I had to go to them after waiting a week for a return call . Then they make you feel like you are just a number . voice mail . I had to go to them after waiting a week for a return call . Then they make you feel like you are just a number . More
by NONE23
December 01, 2024
Great customer service from Christian Diaz! Thank you for making your customers feel very important. Thank you for making your customers feel very important. More
by MELINDA824
Other Employees Tagged: Elizabeth Strickland
November 14, 2024
Anchorage Lithia Hyundai has stepped up their game with Christian and Brandon, in their services department. Both certainly were customer friendly and very helpful. We appreciated their help getting our ca Christian and Brandon, in their services department. Both certainly were customer friendly and very helpful. We appreciated their help getting our car serviced. More
by Sally
Other Employees Tagged: Brandon
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