Chris Molina

My Wife and I Recently visited City VW to Purchase a Certified Pre-owned 2020 Tiguan SE R-Line, the Tiguan Was pristine and certified. (Certified Pre-Owned Vehicles go through a very thorough detailed i Certified Pre-owned 2020 Tiguan SE R-Line, the Tiguan Was pristine and certified. (Certified Pre-Owned Vehicles go through a very thorough detailed inspection to make sure they are up to the best standards as if they were new.) Lazaro and Laura helped us really lock in on the perfect Tiguan as it came with every option we desired. Test drive was nice and comfortable, with a very clean interior. there was no pressure or rush during the process which was very welcoming. Once we were finalizing the paper work we spoke with Alex in Finance who was very professional but also very funny. After we explored our options for added protection and service plans for peace of mind we were able to Take our new addition home. As a first time dealer purchase I could have not been happier and relaxed. Thank you City VW for a great first impression and a Beautiful new truck! More

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Manny is the best salesman if you need a car please stop by and ask for Manny. by and ask for Manny. More

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Inaccurate paperwork. Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate t Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate the following Monday. That took an act of god and me calling the dealership general manager because the finance guy wouldn't call me back after like 10 calls in 3 days. Had 3 warranty/recall repairs in 2.5 years. Service dept are the WORST. Never have loaners, appointments are a week out, they've lost appointments before and now they won't fix my warrantied AC after a week of jerking me around because "it was probably damaged by a pebble in the road". The additional part is a week out and they're saying $1,500. No. Way. More

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I dealt with Charles first and then finished my lease buyout with George, both were great and very professional, I knew I wanted to buy out my lease so it was easy on both ends for us and they helped me buyout with George, both were great and very professional, I knew I wanted to buy out my lease so it was easy on both ends for us and they helped me with a few things and were really transparent about everything! Would highly recommend dealing either of them! More

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City VW- Anthony Grassini I have been working with City VW for a few years now and the service is always top notch. Last week my family decided to trade/buy not one but two cars on the same day! We h City VW for a few years now and the service is always top notch. Last week my family decided to trade/buy not one but two cars on the same day! We had a pleasure working with Anthony Grassini who helped us navigate the pros/cons of the changing market and walk away with a great solution for our family. More

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We worked with Alex and had a great buying experience, way better than we got at other dealerships. The process was easy and there was no pressure throughout most of it although once you start to sign the way better than we got at other dealerships. The process was easy and there was no pressure throughout most of it although once you start to sign the papers more add ons come up so the pressure amps up a little but I assume that’s how it is everywhere. Alex really did want to make sure we were happy with our purchase and even helped look for ways to help knock some money off the price for us which was great. More

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I loved the service! It was quick and painless. I would recommend City VW of Chicago to anyone! Thank you Chris and Marcus for all your help! recommend City VW of Chicago to anyone! Thank you Chris and Marcus for all your help! More

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I bought my car here, and ordered parts for my 2021 Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in mind. Drop off is a piece of cake and someone goes up to you and takes more information about the car before you even go inside to meet with one of the service managers. Chris is awesome! He took care of me and the car and was up front with everything - even with the timeframes of when the car will be ready. I will say, this is a busy service dept - there's always somebody there dropping or picking up their car (my experience when I went and had parts shipped here). They have a great reception/waiting area for customers - equipped with charging stations. They have sofas or regular chairs or high chairs if you wanted. Staff is also very knowledgeable of the area - they directed me to a great coffee shop nearby. Overall, I can't find fault in my experience with their service center. I had my doubts before, but now I am planning to have all my included maintenance done here. More

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