Chris Hallal

They have supposed to have ordered a part for my car and to call when part is in. I haven’t heard anything since that day. Whenever you call the main number to ask a question always get a reply there is n to call when part is in. I haven’t heard anything since that day. Whenever you call the main number to ask a question always get a reply there is no one available to speak to you at that time and no return call. When we were doing our deal buying the car everything was great to good to be true. More

by EBWATSON1 Verified Customer Verified Customer

Report | Print

Wonderful service department! My Cross Sport overheated and after getting it towed to Southern, they quickly got to work and fixed the issue which ended up being fairly minor and My Cross Sport overheated and after getting it towed to Southern, they quickly got to work and fixed the issue which ended up being fairly minor and was fixed quickly. Thanks to Andrew for always taking great care of my car and the team for fixing it! More

by Sayeday Verified Customer Verified Customer

Report | Print

Told one time appointments are not required and next time they are I am a bit confused. they are I am a bit confused. More

by tdiehl79 Verified Customer Verified Customer

Report | Print

Wonderful people, service, attention to detail, very friendly folks, clean facility, offered refreshments. Top shelf Service! friendly folks, clean facility, offered refreshments. Top shelf Service! More

by PONTIACGP7 Verified Customer Verified Customer

Report | Print

Pleasant experience with our salesman Jeramy Evans. We love our new Jetta! Thank you so much. We love our new Jetta! Thank you so much. More

by INKSTAZONME Verified Customer Verified Customer

Report | Print

The workers are so sweet and are very helpful but my experience with my car having mechanical issues within the few months of buying the car and the payment increase because of title issue's. All this h experience with my car having mechanical issues within the few months of buying the car and the payment increase because of title issue's. All this has been very frustrating. Also whenever I have tried calling I would go straight to voicemail or they would transfer me to the wrong number and they wouldn’t even pickup so then I would have to call the main number all over again. But the people in person are very respectful and nice and have helped me a lot. More

by Joegreen Verified Customer Verified Customer

Report | Print

The service was great and Rob did a great job with me on the sale the sale More

by rewells34 Verified Customer Verified Customer

Report | Print

An excellent experience! Matt worked hard to get me a great deal and everyone I worked with was thoughtful, knowledgeable and patient. 10/10 will recommend to friends and fam Matt worked hard to get me a great deal and everyone I worked with was thoughtful, knowledgeable and patient. 10/10 will recommend to friends and family! More

by karenchristopfel Verified Customer Verified Customer

Report | Print

Gave one star because I could not leave a negative amount of stars. On October 21, 2024, my husband went into Southern Volkswagen to negotiate the model, pricing, trade in and put a deposit down on a 20 of stars. On October 21, 2024, my husband went into Southern Volkswagen to negotiate the model, pricing, trade in and put a deposit down on a 2024 VW Atlas Cross Sport. On October 22, 2024, my husband and I went in to finalize all paperwork. We spent hours and hours and hours in there mostly just sitting around doing nothing. Finally, we met with the Finance person. This process was lengthy. When we were electronically signing the paperwork, I told the finance person that the computer was not capturing our signatures. He said it was okay and that it in fact was. Then there was a glitch or something in the system and we had to go through all the process again signing again. Which I again told him it was not capturing our signature. On that date we also told Southern that I wanted my personalized plates transferred over to the new car. On November 1st, the finance person that worked with us called to ask if we could come back in BECAUSE our signatures were not captured that day. My husband was out of town at the time and I had broken my foot and toes. On November 4th or 5th, we drove to Southern and they printed out the paperwork for us to sign a hard copy. My husband received notification of late 30-day payment hit his credit. He called and spoke with Matt the GM. Since there have been so many issues with them getting the paperwork correct it held them up making the payoff. On November 20th, the Finance Director called and asked if we could come back into Southern because the wrong bank had been listed in our paperwork. They used Chartway when it should have been Ally. I declined us coming back in again. So he said someone could come out on November 21st to have us sign a hard copy. My husband and I signed the copies. I called the Finance Director because the bank still showed Chartway rather than Ally. He assured me that he printed them out himself and was positive it was Ally. He said he would check with the runner when he returned. Of course, once he had the paperwork back, he called me again. Why? Well because my husband and I missed an initial on one of the pages BUT he also did in fact still have the wrong bank listed. The runner came back out for us to sign yet again. Fast forward to today, December 3, 2024 and my plates expired on November 30, 2024 and I am receiving messages from DMV. My husband called Southern to inquire where our new registration was and that the old one had expired. My husband spoke with TJ who has been responsive and helpful, but now they are telling us we need to come up to Southern yet again to sign more paperwork. This whole process has been very difficult. It has been a series of mishaps. The sad thing is it is not just isolated to us. We actually referred someone to Southern because they liked our 2020 Atlas so much. They ended up purchasing an Atlas. Did we ever receive any sort of thank you or anything? No. They even told Matt who had been working with my husband on a new Atlas for us that we referred them. Anyways, they have had issue after issue with their process/paperwork too. Also, we paid for the LoJack system even though we did not want it. We were told we had to get it since it was already part of the car. Guess what? My LoJack app said it was not authorized or turned on by the dealership. So now we have to again take time out of our schedule and gas on expired tags to run over to Southern again to sign paperwork. I do NOT recommend purchasing a vehicle from Southern until they can get their paperwork and procedures in order. This has been a nightmare. More

Report | Print

The service team is always professional. They make sure everything is taken care of. Thank you, Southern Service team. They make sure everything is taken care of. Thank you, Southern Service team. More

by SHAUN.STROBLE Verified Customer Verified Customer

Report | Print