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Chris Fanella

Overview Reviews (118)

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Chris Fanella

Chris Fanella | Page 7

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

118 Reviews

Overview Reviews (118)

4.9

118 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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118 Reviews of Chris Fanella

November 16, 2025

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Employee Rating

Great dealership - always there to support any need. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. More

by RANDEE.STELMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Nov 17, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

November 15, 2025

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Quick and efficient That's all I can tell you right now Excellent dealership to work with Excellent dealership to work with More

by SUNSET777

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2025

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I always go to Highland Park Lincoln Mercury. They are so nice there and their service is awesome. They are so nice there and their service is awesome. More

by hopie21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2025

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Chris was great! It was done correctly the 1st time. I would come back for more service. It was done correctly the 1st time. I would come back for more service. More

by WENDY72SS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 15, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 10, 2025

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Employee Rating

I needed to find a new dealership to service my Lincoln, and I thought of Chris right away as he is a neighbor and friend of mine. I was very happy with the service that he and his team provided at this dea and I thought of Chris right away as he is a neighbor and friend of mine. I was very happy with the service that he and his team provided at this dealership. I will certainly come back again! More

by CHRISTIANLUIS7398

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 14, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 07, 2025

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Very convenient and efficient for remote software update for my vehicle. The technician was prompt and courteous. for my vehicle. The technician was prompt and courteous. More

by NLYGIZOSMD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 08, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2025

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Came to my office to perform recall work via software update. Super convenient & easy. Definitely a plus!! update. Super convenient & easy. Definitely a plus!! More

by jonlevey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 06, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

October 31, 2025

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Employee Rating

Easy to schedule following recall It was especially convenient that the technician was able to perform the service at our home convenient that the technician was able to perform the service at our home More

by CANDICE.PELSER2278

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 01, 2025 -

Highland Park Ford Lincoln responded

Hello! We're glad you had a positive experience. If you need anything else or have any questions, we'd be happy to help. Have a great trip!

October 31, 2025

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Employee Rating

Was able to set up an appointment for a convenient date. The dealership team is friendly and helpful. The dealership team is friendly and helpful. More

by pbzona

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 01, 2025 -

Highland Park Ford Lincoln responded

Hello! We're glad you had a positive experience. If you need anything else or have any questions, we'd be happy to help. Have a great trip!

October 26, 2025

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Employee Rating

This dealership is superior to others. Renee returns calls immediately and is always patient and helpful. Chris is polite knowledgeable and always on time?? Renee returns calls immediately and is always patient and helpful. Chris is polite knowledgeable and always on time?? More

by gthomas0308

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Oct 28, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!