Chong Lee

The coffee was good - the service Dept is less than stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience. stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience.... More

by newtesla2025@aol.com Verified Customer Verified Customer

Report | Print

First class experience from start to finish. Cannot recommend enough, this dealership specifically!! Our ecxpectations are blown out of the water with every interaction! Thank you Emilio and tea Cannot recommend enough, this dealership specifically!! Our ecxpectations are blown out of the water with every interaction! Thank you Emilio and team BMW. More

by Lori Ross Verified Customer Verified Customer

Report | Print

i arrived for my reservation at 10:55 for 11:00 reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth going to BMW vesus tire King or costco!! More

by myers1000 Verified Customer Verified Customer

Report | Print

I had a scheduled appointment for a recall which they had the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we receiv the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we received no updates. Finally we were told they were backed up with appointments. What is the point of an appointment then? They told us they were reservations and they go in the order of the reservations. Never have we dealt with this at BMW Sarasota or any dealer. We had to escalate the issue because Derek would not respond and left message for the Service Manager, Mr. Chong Lee who never called us back. Paula was able to help us and we asked for another service advisor but had to pick up with Derek who still had a poor attitude and did us a favor by getting us a loaner. A loaner is a benefit with any true luxury brand. Treated terribly and reported the issue with BMW of North America as BMW Sarasota is a disservice to the BMW brand. More

by ramsdell.david Verified Customer Verified Customer

Report | Print

The whole buying process was smooth and thorough. Would highly recommend this dealership if you're in the market for a new vehicle Would highly recommend this dealership if you're in the market for a new vehicle More

by bpedler0 Verified Customer Verified Customer

Report | Print

Amazing service and people. I was assisted by Cameron (service advisor) who did absolutely everything I asked for and it was done very punctually as well. This was great and I w I was assisted by Cameron (service advisor) who did absolutely everything I asked for and it was done very punctually as well. This was great and I would recommend for anyone to be his client for his professionalism, and attitude towards me during my appointment. More

by RMUCCI181 Verified Customer Verified Customer

Report | Print

Number one Dealer period! They always go above and beyond and make sure all you needs are met They always go above and beyond and make sure all you needs are met More

by uagalista Verified Customer Verified Customer

Report | Print

I found MAJOR mistakes in some service I had done. I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I hav I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I have had work done at this dealer (I have had 20k worth of work done under warranty), there is extra damage to my vehicle. More

by Ryan Browning Verified Customer Verified Customer

Report | Print

I must be at the wrong dealership. After having batterys replaced was informed I needed a steering rack. Dealer made $7,800 repair and left tools in my engine compartment. After pic After having batterys replaced was informed I needed a steering rack. Dealer made $7,800 repair and left tools in my engine compartment. After picking vehicle up the fan went into the radiator as a result of thier neglect. They do not want to offer an extended warranty or compensation, out side of repairing noticable damage. This is a large dealer just interested in you money. Beware! More

Report | Print

I love this dealership! Staff is extremely friendly and knowledgeable , and they’ll go above and beyond to make sure that your expectations are met! I’ve never been disappoi Staff is extremely friendly and knowledgeable , and they’ll go above and beyond to make sure that your expectations are met! I’ve never been disappointed! More

by ANNAMARIA TOTH Verified Customer Verified Customer

Report | Print