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Charmaine Brown
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Charmaine Brown
Service Receptionist
McLoughlin Chevrolet
16700 SE McLoughlin Blvd.
Milwaukie, OR 97267
351 Reviews
Dealership Experience
20 yrs, 2 mos
Industry Experience
24 yrs, 8 mos
Languages Spoken
English
351 Reviews
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351 Reviews of Charmaine Brown
March 29, 2025
The service department manager went out of her way to ensure I was taken care of. I appreciated her efforts very much! ensure I was taken care of. I appreciated her efforts very much! More
by STENZELZ
Verified CustomerOther Employees Tagged: Wayne Clure, Ronita Lazaro, Landen Forbis
March 18, 2025
I had some routine service done on my truck and everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was w everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was wonderful to work with! More
by atn
March 17, 2025
We bought a 2017 Bolt EV back in Jan and the process went mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from the service dept to call us the next day to get is scheduled. No one from the service dept ever did call us and a couple follow ups and two months later with both our sales rep and finance manager produced no results. Our Bolt was GM repurchase and so fortunately under a 12 month extended warranty and fortunately we received a confirmation letter in the mail from GM attesting to this fact. So with this letter in hand, we called the service dept and were able to get it scheduled and repaired, but not after some rude interactions with the service customer service rep. Overall the experience was lest than stellar given our interactions with service and sales never following through on what they initially promised. Basically sales over promised for service's customer service underperformance. The actual work that service did went without any hitches and the display works beautifully! For anyone thinking of purchasing from McLoughlin, before you drive your vehicle off their lot, make sure you get some assurance or perhaps even something in writing of any promises made by sales with regards to service that needs to completed prior to taking possession. More
by bennetwa
Other Employees Tagged: David Mendenhall, Adam Mixer, Kayla Ryan-Seals, Ronita Lazaro
March 09, 2025
Everyone was really courteous and helpful. The driver was nice, my point of contact for service was really understanding, and the person who checked me out was great too. The driver was nice, my point of contact for service was really understanding, and the person who checked me out was great too. More
by MEGHAN.STANSELL
Other Employees Tagged: Kayla Ryan-Seals, Wayne Clure
March 03, 2025
Great Service. It was a simple fix, which was done quickly. Wayne is always great to work with. It was a simple fix, which was done quickly. Wayne is always great to work with. More
by jenmorgan.1981
Other Employees Tagged: Wayne Clure
February 02, 2025
I've been coming to you for years. And I'll be back. Thank you to Wayne and the entire service department for everything you do. And I'll be back. Thank you to Wayne and the entire service department for everything you do. More
by ARTSONPARK
Other Employees Tagged: Wayne Clure
January 21, 2025
Overall I have had a great experience with the dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. More
by jv
Other Employees Tagged: David Mendenhall, Kayla Ryan-Seals, Danny Blair, Wayne Clure, Ronita Lazaro, Jordan Yasui
January 16, 2025
The service righter she's amazing my water leak as of today 1/16/25 has not leaked . today 1/16/25 has not leaked . More
by IZANNAJONES
Other Employees Tagged: Kayla Ryan-Seals
January 10, 2025
Wayne Clure was friendly and told me my approximate wait time. He also escorted me to the waiting area. The gal at the desk when I paid was very friendly. She has been there a long time and I think it was time. He also escorted me to the waiting area. The gal at the desk when I paid was very friendly. She has been there a long time and I think it was Charmaine. Wayne even helped me find my car when I was leaving. More
by LLMATS46
Other Employees Tagged: Wayne Clure
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