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Charles Williams
209 Reviews
209 Reviews
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209 Reviews of Charles Williams
May 14, 2019
Too expensive Traveling through Augusta and engine light comes on. Charged $494 diagnostics fee. Total bill $877 to replace a hose and a sensor valve. RIP Off. Traveling through Augusta and engine light comes on. Charged $494 diagnostics fee. Total bill $877 to replace a hose and a sensor valve. RIP Off. Never again and will not recommend you service to anyone. More
by DR Collins
Verified Customer
May 09, 2019
Oil change-tire rotation Dropped car off and service director had me good to go about two hours ahead of the appointment time. Very nice! Great dealership - I recommend sales Dropped car off and service director had me good to go about two hours ahead of the appointment time. Very nice! Great dealership - I recommend sales and service. More
by BobbyT
May 03, 2019
Maintenance , engine light & air bag Every body was very helpful and tock care of all my concerns had to come in a second day because they had to order a part Every body was very helpful and tock care of all my concerns had to come in a second day because they had to order a part More
by Z....
May 02, 2019
Service on my Sierra was performed in a timely manner Everyone was very nice and helpful. My truck was ready when it was promised and in clean condition.I would definitely recommend Masters GMC for your s Everyone was very nice and helpful. My truck was ready when it was promised and in clean condition.I would definitely recommend Masters GMC for your service needs. More
by Tim C
April 26, 2019
Problem Solved Brought in my 16 Denali 6.2 due to check engine light and remote start not working. Took longer than service writer expected so he authorized a courte Brought in my 16 Denali 6.2 due to check engine light and remote start not working. Took longer than service writer expected so he authorized a courtesy car for me. It was found that #6 injector was bad. Got it back and no problems since. More
by 16LionsDen
April 26, 2019
Good people and great service I always make an appointment with Charles Williams. He knows my car and what is going on. I am greeted with a nice good morning and welcome back. Alwa I always make an appointment with Charles Williams. He knows my car and what is going on. I am greeted with a nice good morning and welcome back. Always will be asked if I need a ride to work. Charles and William Fanning are going to make sure your needs will be met. Just very friendly and good people. The whole team inside the office will greet you. More
by MJONES39
Other Employees Tagged: William Fanning , David Truitt
April 25, 2019
Very good and kind also helpful. Because MrCharles was helping me with a problem that I thought would not get fixed and now my car is good. Thank you very much. Because MrCharles was helping me with a problem that I thought would not get fixed and now my car is good. Thank you very much. More
by Jones01bertha
Other Employees Tagged: Mr Roanld
April 19, 2019
Oil consumption test I brought in my 2013 GMC Terrain for a check on my oil level before going on a trip. I am currently undergoing a test for excessive oil consumption. M I brought in my 2013 GMC Terrain for a check on my oil level before going on a trip. I am currently undergoing a test for excessive oil consumption. My vehicle did need to have oil added. I was dealt with promptly and courteously by the service department, and in particular by my service advisor Charles Williams. More
by Wggeno
April 19, 2019
Quick repair of DEF tank heater. I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A rea I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A real help! More
by Great Tractors
Other Employees Tagged: Sue Oertle , Brad Gillespie
April 19, 2019
Service Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work More
by Buddy
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