Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 20

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.7
209 Reviews
4.7

209 Reviews

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209 Reviews of Charles Williams

August 28, 2018

Dealership Rating
Employee Rating

Mr. Charles I trus my tech completely. Charles sincerely wants you to have a good experience in the he service department. He goes above and beyond to satisfy hi More

by badg_25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Whitten

Aug 29, 2018

Master Buick GMC responded

Thank you for your kudos to our sales and service team! We truly appreciate your business and are honored to serve you each time your come in! Kathy Hensley, Owner

August 22, 2018

Dealership Rating
Employee Rating

Great service, could use some help with scheduling Always happy to bring my GMC Acadia to be serviced. They do a great job making sure I’m aware of everything that is going on and if there are any comp More

by Ian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Sep 06, 2018

Master Buick GMC responded

Thank you for your review! We are always working to provide the very best service and your comments will help us to work on our timeliness with our appointments. We are constantly working on ways to better your experience and this is one of the areas we are working on! Thank you for your input! We appreciate your business! Kathy Hensley, Owner

August 18, 2018

Dealership Rating
Employee Rating

Oil change Very friendly staff and great service. Car was ready when promised. Everyone was very professional. All my questions and concerns were answered. Wait More

by mary.frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Goddard

Aug 21, 2018

Master Buick GMC responded

Thank you so much for taking the time to review our Service Department! We are grateful for your business and look forward to serving again! Kathy Hensley, Owner

August 16, 2018

Dealership Rating
Employee Rating

They were friendly and completed the service on time. Charles was very nice when he checked me in for service. I only had to wait an hour for my service to be completed. William was friendly and helpful w More

by Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

Aug 17, 2018

Master Buick GMC responded

Thank you for your review! We appreciate your business! Kathy Hensley, Owner

August 16, 2018

Dealership Rating
Employee Rating

Thanks for keeping my favorite car in great shop!! Whether I need a routine oil change or I am seeking answers to a mystery sound, the service department is helpful and eager to keep my favorite car in More

by Meg in Georgia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: cashier Was helpful and friendly.

Nov 27, 2018

Master Buick GMC responded

Meg, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Master Buick GMC and we look forward to your continued business! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 14, 2018

Dealership Rating
Employee Rating

GMC Terrain TSB Service adviser was excellent and went out of his way to repair my vehicle in a prompt manner. I look forward to bringing my vehicle here again for se More

by gmcuser123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

Aug 16, 2018

Master Buick GMC responded

Thank you! We look forward to seeing you! We appreciate your business! Kathy Hensley, Owner

August 13, 2018

Dealership Rating
Employee Rating

Very knowledgeable and professional staff Bernard Hughes is an extremely knowledgeable Sales Manager. He answered all my questions and explained in details all the new features on the SUV that More

by Al GRINSPUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, Bernard Hughes , Scott Marshall

Aug 13, 2018

Master Buick GMC responded

We are grateful you took the time to let us know about your buying experience with Bernard! Thank you so much for your loyalty to us! We truly appreciate your business! We are so glad you are happy with your purchase! Kathy Hensley, Owner

August 12, 2018

Dealership Rating
Employee Rating

Always get great service. William Fanning is an excellent service manager who gets you the service you need and when you want it. Charles is a great service advisor who always More

by m&mrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

Nov 27, 2018

Master Buick GMC responded

Thanks for your awesome review! I'm very happy to hear that William and Charles were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 11, 2018

Dealership Rating
Employee Rating

Great customer service! We Came in for an oil change, great service as always. Gmc is the only place I go to service my 2017 Denali. Thanks guys! More

by Melcoles508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

Aug 13, 2018

Master Buick GMC responded

Thank you so much for taking the time to give us this great review! We are grateful for your business! Kathy Hensley, Owner

August 11, 2018

Dealership Rating
Employee Rating

Great Service! Mr. Charles is the epitome of an excellent Service Manager. He and the staff are very professional and always ensure my vehicle is serviced in a time More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

Nov 27, 2018

Master Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Charles was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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