Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 10

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.7
209 Reviews
4.7

209 Reviews

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209 Reviews of Charles Williams

March 02, 2019

Dealership Rating
Employee Rating

Not able to fix service lane departure sensor They were unable to fix my car. Two times I sat nearly all day. They Recommended some unnecessary work. I don't know who can fix that sensor now. Un More

by Banks At2*
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

March 01, 2019

Dealership Rating
Employee Rating

Friendly, professional service I brought my vehicle by for an oil cosumption test check. The staff was attentive, professional, and courteous. The results were explained to me thoro More

by Wggeno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 04, 2019

Master Buick GMC responded

Thank you for giving us this great review. The team is thrilled you are so satisfied with your recent experience. Please let us know if there is anything more we can do for you. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 01, 2019

Dealership Rating
Employee Rating

2016 Yukon Denali service Charles the service rep and Philip the service manager have done everything allowed by gmc to fix my problems. Though I have been very disappointed wi More

by almondpm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Phillip Towns , Annette

Mar 01, 2019

Master Buick GMC responded

Thanks for giving us the opportunity to service your vehicle needs. I am happy that Charles, Philip, and our team was able to assist you with your repairs. Let us know if we could do anything for you in the future! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 28, 2019

Dealership Rating
Employee Rating

Good quick service. I was early for my appointment and the service was completed in a very timely manner. All employees were friendly and professional. The waiting area w More

by BVERNOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2019

Master Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 25, 2019

Dealership Rating
Employee Rating

Great experience Charles always goes above and beyond to explain everything that’s going on along with the cost associated with the repairs. He makes the experience e More

by sammonsjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Master Buick GMC responded

Thanks for your awesome review! We're very happy to hear that Charles was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 23, 2019

Dealership Rating
Employee Rating

Very good I wish that they could found the problem earlier with the corsion of battery and cable earlier they couldn't have been checking that in the pass More

by Cynadams71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Goddard

Feb 25, 2019

Master Buick GMC responded

Thank you for the feedback! If you need anything else in the future please feel free to come back and visit us any time! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 22, 2019

Dealership Rating
Employee Rating

Great service Mr Charles Williams handled everything in a very professional manner. I was well pleased. Thanks a lot and I look forward to doing business with you i More

by Drjhamp123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2019

Master Buick GMC responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Charles. If there is anything more that we can do please come back and see us again. Take care! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 16, 2019

Dealership Rating
Employee Rating

excellent Was very happy with the overall experience. Everyone was very nice but the setup of the area is a bit strange. There are no chairs for waiting and it More

by pearl0612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2019

Master Buick GMC responded

Thank you for taking the time to write this review. Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 16, 2019

Dealership Rating
Employee Rating

Have been a customer since 70’s, always good service Appointment took longer than estimated Informed of future service needs, helpful information William Fanning very nice and professional, have dealt More

by Ucford
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

Feb 18, 2019

Master Buick GMC responded

Thank you for letting us know how your experience was and for choosing Master Buick GMC. William is really great and I’ll be sure to share your feedback with him. Take care until next time! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 15, 2019

Dealership Rating
Employee Rating

Regular service Charles is always on top of things. He is courteous and I can depend on him to be honest about my vehicle's needs. Service is always the best. More

by mpkalcos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2019

Master Buick GMC responded

Thank you so much for your excellent input! We truly appreciate your business and your trust in us. I am very happy to hear that Charles met your needs and expectations. We look very forward to seeing you again in the future! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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