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Charles Prayor

Overview Reviews (165)

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Charles Prayor

Charles Prayor | Page 8

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

165 Reviews

Overview Reviews (165)

4.6

165 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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165 Reviews of Charles Prayor

January 07, 2026

Dealership Rating

Employee Rating

I have been working with this dealership since the purchase of my new 2019 Sierra Denali. I continue to receive exemplary service and support! purchase of my new 2019 Sierra Denali. I continue to receive exemplary service and support! More

by ALTONSTEWARTJR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Jan 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2026

Dealership Rating

Employee Rating

Not professional at all damage ceiling panel clips from my truck and they didn’t have the courtesy of informed me and still has not been fixed my truck and they didn’t have the courtesy of informed me and still has not been fixed More

by marcolopezlawncare1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Jan 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

December 26, 2025

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Employee Rating

Service was great! Ed was very informative and on point with his updates. Got everything done. Thank you!!! Ed was very informative and on point with his updates. Got everything done. Thank you!!! More

by VKLOGISTICINC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Ed Barnes, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Tom Floystrop , Kim South

Dec 28, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

December 23, 2025

Dealership Rating

Employee Rating

I love the dealership and their service. I referred a coworker and she bought a car recently and also said she had a great experience I referred a coworker and she bought a car recently and also said she had a great experience More

by mcdry01

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 25, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

December 12, 2025

Dealership Rating

Employee Rating

Service always goes smoothly, and everyone is always very friendly. Charles Prayor is an awesome customer service person. friendly. Charles Prayor is an awesome customer service person. More

by DPFOUCHER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 19, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2025

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Employee Rating

Extremely hard to get a hold of after dropping off my truck. Scheduled drop off on Thursday morning at 8:00 am. They didn’t look at it till Monday morning. I had to call numerous times before anyone call truck. Scheduled drop off on Thursday morning at 8:00 am. They didn’t look at it till Monday morning. I had to call numerous times before anyone called me back. More

by JMANN5

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Nick

December 09, 2025

Dealership Rating

Employee Rating

This visit was good. Very professional and efficient Technician and service tech are good to work with Very professional and efficient Technician and service tech are good to work with More

by jamie68

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 11, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2025

Dealership Rating

Employee Rating

Both Nick the service manager and Charles did an excellent job making my new truck needs meet from a problem from the factory. excellent job making my new truck needs meet from a problem from the factory. More

by HERMANRUNYAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 02, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 30, 2025

Dealership Rating

Employee Rating

Very efficient and friendly Service was great and appreciated the lift to mall while we waited. appreciated the lift to mall while we waited. More

by LAPIETRAJENNIFER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 02, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 28, 2025

Dealership Rating

Employee Rating

This is my to go dealership for last 5 years. I have had few services with them. And always got what I needed. 2 years ago they diagnose and changed steering wheel motor. And now they found start I have had few services with them. And always got what I needed. 2 years ago they diagnose and changed steering wheel motor. And now they found starts issue in a starter signal cable. They also give warranty on parts which is nice. More

by Rustem

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 02, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Rustem, thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!