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Charles Prayor

Overview Reviews (139)

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Charles Prayor

Charles Prayor | Page 8

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5

139 Reviews

Overview Reviews (139)

4.5

139 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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139 Reviews of Charles Prayor

July 06, 2025

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Employee Rating

The car service was quick and all issues with the car were well explained. The team was polite. were well explained. The team was polite. More

by Gregory

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Jul 09, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2025

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Employee Rating

My appointment was at 10:30, oil change was completed at 2:30. The car also was not complimentary washed. Parts for windshield were ordered and radio update successful. The wait time and lack of perks for b 2:30. The car also was not complimentary washed. Parts for windshield were ordered and radio update successful. The wait time and lack of perks for bringing it there were not appealing. More

by SHANNONROSEMARRIOTT

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Jun 24, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

June 15, 2025

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Employee Rating

Nice dealership. Richard was very professional and helpful. Bought the vehicle through my credit union. Richard was very professional and helpful. Bought the vehicle through my credit union. More

by chayes578

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Richard Newton, Jason Ropp

Jun 17, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2025

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It was great. Completed quickly and were more than fair cost wise. They do listen. Completed quickly and were more than fair cost wise. They do listen. More

by JANDJHILLOAC

Verified Customer

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Service Time

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Recommend Dealer

Yes

Jun 14, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! Until the next time we meet, take care!

June 05, 2025

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Employee Rating

I was not aware they were charging me to look at the vehicle. I was mot happy. vehicle. I was mot happy. More

by LJSMOTCHER

Verified Customer

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Service Time

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Recommend Dealer

Jun 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 23, 2025

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Great guy . Very professional. Communicates well. Send me Lyft to pick my truck up. Thank you Very professional. Communicates well. Send me Lyft to pick my truck up. Thank you More

by Bamwayk70

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Apr 25, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

April 09, 2025

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My service advisor, Charles did a great job assisting me with the service needed on my truck. with the service needed on my truck. More

by scottparr

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Apr 11, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2025

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my communication with Charles was excellent. He was a great service advisor to work with. He was a great service advisor to work with. More

by charlotteh0

Verified Customer

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Recommend Dealer

Yes

Mar 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

March 14, 2025

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Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here people very friendly and knowledgeable will continue to have my truck serviced here More

by dre3630

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Tom Floystrop , Rina Centeno, Anna Rogers, Kim South

Mar 18, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2025

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Thanks as always to the team and Brandon cannon thank you very much for all your great work and attention very much for all your great work and attention More

by Dora galindo

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

Mar 16, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Dora, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!