Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA

Charles Prayor | Page 13

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
165 Reviews
4.6

165 Reviews

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165 Reviews of Charles Prayor

December 15, 2024

Dealership Rating
Employee Rating

Great service this week. Charles was very helpful and polite. We will be back soon. More

by aweaver2
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Jim Ellis Buick GMC Mall of GA responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2024

Dealership Rating
Employee Rating

Purchasing a vehicle and service department was a joy to work with. Timely and professional personal. More

by geoffbaker02
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Recommend Dealer
Yes
Dec 13, 2024

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

Dealership Rating
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For over 12 years now, I’ve always received very friendly, professional, & Awesome service. They really think about the customer. Thank you Jim Ellis! More

by gclements
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

December 01, 2024

Dealership Rating
Employee Rating

Honored the appointment and time. Courteous staff. Clean facility. No issues or complaints. Thank you More

by A oerson
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Recommend Dealer
Yes
Dec 04, 2024

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.

November 21, 2024

Dealership Rating
Employee Rating

Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They More

by DIXIT
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Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Brandon Cannon, Tom Floystrop , Rina Centeno, Ron Gay, Anna Rogers, Kim South

Nov 25, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Dealership Rating
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Literally everything you need from a service department. Easy, fast, friendly. I love them here. More

by MARGARITA.S.VALDEZ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Christie Ledbetter, Nick Rose, Melissa Toole, Tom Floystrop , Rina Centeno, Ron Gay, Anna Rogers, Kim South

Nov 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2024

Dealership Rating
Employee Rating

leaked all antifreeze out before getting home. No help to get back to dealership. Stopped 4 times to add water More

by tclockdoor
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Recommend Dealer
No

Other Employees Tagged: Charles Prayor

Nov 21, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this matter to our attention. I do see that you have been back in with your vehicle to have the concern addressed since this review. We sincerely apologize for any inconvenience that this may have caused you and hope that we resolved the concerns. We do hope that we can regain your trust in the future.

November 07, 2024

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Employee Rating

Great service. It was easy to drop off the vehicle and services were complete same day. More

by gigi370zi
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Recommend Dealer
Yes
Nov 10, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

November 07, 2024

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Employee Rating

I have purchased 3 new vehicles from you. And you have service four of my vehicles over the years. I paid a bill over $2,500 on my most recent service and you could not even was my truck. I f More

by almiddleton
Service Price Transparency
Workmanship
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Recommend Dealer
No
Nov 15, 2024

Jim Ellis Buick GMC Mall of GA responded

Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (770) 872-0884 so we can discuss your experience further. We look forward to hearing from you.

November 02, 2024

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Employee Rating

The worst customer service experience I have ever had with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damage More

by Zspahr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Rose

Dec 01, 2024

Jim Ellis Buick GMC Mall of GA responded

Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

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