Charles Mitchell | Page 8

The dealership was very professional, courteous and informative . They did not make me wait for long after service was completed. informative . They did not make me wait for long after service was completed. More

by NCARUSO41 Verified Customer Verified Customer

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Outstanding Service at Joyce Honda – Special Thanks to John Lavalle I had an excellent experience at Joyce Honda on Route 10 in Denville, NJ. From start to finish, the service was top-notch — professio John Lavalle I had an excellent experience at Joyce Honda on Route 10 in Denville, NJ. From start to finish, the service was top-notch — professional, efficient, and trustworthy. A special shout-out to John Lavalle, who went above and beyond to make sure everything was handled with care and attention to detail. John is extremely knowledgeable, honest, and customer-focused. He took the time to explain everything clearly, kept me updated throughout the process, and made sure my vehicle was returned in perfect condition. It’s rare to find someone in the service industry who genuinely cares about both the car and the customer — John absolutely does. If you’re looking for a dealership that treats you right and provides truly reliable service, I highly recommend Joyce Honda. Ask for John Lavalle — you won’t be disappointed. More

by FJGB22 Verified Customer Verified Customer

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Fast & friendly associates. The associate explained in detailed the work that was done on the car. The associate explained in detailed the work that was done on the car. More

by VJNNJ Verified Customer Verified Customer

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Very courteous and professional staff I like the one on one service excellent service advice one service excellent service advice More

by JANICEIRVEN Verified Customer Verified Customer

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the service department was attentive, thorough and faster than expected. my advisor confirmed what work I needed and took care of it promptly. Great service. than expected. my advisor confirmed what work I needed and took care of it promptly. Great service. More

by rgruszec2 Verified Customer Verified Customer

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The staff was excellent. Phenomenal service. swift timing Polite and compassionate Good technical support Wonderful leadership in the sales department Phenomenal service. swift timing Polite and compassionate Good technical support Wonderful leadership in the sales department More

by A9RIZ Verified Customer Verified Customer

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Charlie always goes above and beyond. Great hard working advisor who shows care, which is hard to find now a days Great hard working advisor who shows care, which is hard to find now a days More

by raygams Verified Customer Verified Customer

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A little gift from heaven. I love this place. They have ALWAYS been good to me. I love this place. They have ALWAYS been good to me. More

by CHRISTOPHERJFEELEY Verified Customer Verified Customer

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They had the SUV in the color and trim I wanted and they delivered it. i recommend seeing them for your new SUV. 😊💕 delivered it. i recommend seeing them for your new SUV. 😊💕 More

by VYANNTOM Verified Customer Verified Customer

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Charles was very professional when servicing my 2017 Honda CR-V. I also have a 2011 Honda CR-V which Joyce Honda services both of my vehicles. Charles was great with keeping me updated on the issue my 2 Honda CR-V. I also have a 2011 Honda CR-V which Joyce Honda services both of my vehicles. Charles was great with keeping me updated on the issue my 2017 was having which was a bad fuel injector needing to replace all 4 injectors. I really enjoy the text message updates and video clips Joyce Honda technicians send me while my car is being worked on so I can see for myself what things look like that need to be replaced. Very great feature. I would also like to mention Shubi another service advisor at Joyce Honda who I have been dealing with when it comes to my 2011 CR-V and she has been extremely helpful and very knowledgeable as well. Charles & Shu have been great along with everyone at Joyce Honda and I appreciate the work being done properly with a multi point inspection. However, I do have one complaint which has nothing to do with the people mentioned above as this is a Honda complaint. I do not like the fact that there’s a $250.00 diagnosis fee to just tell me what’s wrong and if I decide not to get the work done I still have to pay for the diagnosis test. This in my opinion pushes customers away from the dealer to go elsewhere just for the diagnosis to save that initial fee. I understand that Honda removes that diagnostic fee if you have them do the work but it’s a bit high of a fee. Other than that everything is great especially with the way the people at Joyce Honda treat me great Rocky Rocco- More

by XXKATCH47XX Verified Customer Verified Customer

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