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Charles Mitchell
Charles Mitchell at Joyce Honda

Charles Mitchell

Asst. Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.8
219 Reviews
4.8

219 Reviews

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219 Reviews of Charles Mitchell

October 26, 2025

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Employee Rating

Joyce Honda has great customer service, and they always get me in on a timely basis More

by lfounds24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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October 18, 2025

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Employee Rating

Excellent service very great customer service. Lloyd was very helpful and explained every detail and provided clear actions plan More

by PATJATIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil

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Oct 18, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 17, 2025

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Employee Rating

This place is great and I've been getting my cars serviced here for years. More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, John Lavelle

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Oct 17, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Employee Rating

Very communicative, fixed problems, offered shuttle, transparent timing, all over very professional and helpful team More

by leahdollinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Employee Rating

Great efficiently quick and updated me every time u til i was done. Beautiful personality More

by brivera5410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Sep 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 19, 2025

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Joyce Honda has always been very prompt, just as they were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of th More

by Narayana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Duffy, Ed Seager, Ernest Biondolino, Gina Verrilli, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields, Johana Horta

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Sep 19, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 15, 2025

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Employee Rating

Service writer did not review findings other than change out a lamp bulb. Typically ,, each visit had writer explain very detailed about findings. More

by darryl_champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2025

Joyce Honda responded

Dear Loyal Customer, Thank you for your feedback. I’m sorry to hear that your most recent visit did not meet the level of communication and detail you’ve come to expect from us. We strive to ensure every service writer takes the time to thoroughly review all findings and recommendations with our customers, just as we’ve done in your previous visits. I apologize that this was not your experience this time, and we understand how important clear communication is when it comes to your vehicle. We’ll be following up with our team to ensure consistency moving forward. If you have any remaining questions about the service performed or would like a more detailed explanation of the findings from your visit, please don’t hesitate to reach out—we’d be happy to go over everything with you. Thank you again for bringing this to our attention, and we appreciate your continued business. Warm regards, The Service Team at Joyce Honda

September 11, 2025

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Employee Rating

Very efficient personnel handled my servicing. Everything seems great. I didn’t have to wait very long either. More

by BERNICEB14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Sep 18, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 03, 2025

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Employee Rating

Not happy with my most recent service. Got my recent Groupon oil change & 3 days later, I had a hard start on my car so I went back to Joyce Honda & they do a battery test, saying I need a More

by PHIANKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 03, 2025

Joyce Honda responded

We regret to hear about the difficulties you’ve encountered during your recent service visit. Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to address any concerns you may have. Warm Regards, Erik Matos Phone: 973-361-1396 Email: erik_matos@joycehonda.com

September 03, 2025

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Employee Rating

The staff was courteous and prompt while I waited for service . Good working atmosphere at service department. More

by NCARUSO41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Sep 04, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

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