Chad Covert
Chad Covert at Heiser Toyota

Chad Covert | Page 28

Sales Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
291 Reviews
4.8

291 Reviews

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291 Reviews of Chad Covert

April 30, 2021

Dealership Rating

My sales professional Jason did a great job in providing me information prior to coming to the dealership. The finance department was ill prepared and could have easily upsold extended warranty. More

by DAETES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Larner , Colt Grandstaff

May 03, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and valuable feedback! We are pleased to hear that you enjoyed your experience with Jason. We sincerely apologize that we were unable to meet your expectations in our finance department. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com so we can better understand what happened during your experience.

April 29, 2021

Dealership Rating

You had the car we needed, great trade ins and good care all around. Not sure who our finance person was, but he was caring, clear and helpful as was Darrin. Thank you. More

by IRA4
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Darrin Henry, Jakub Kania

Apr 29, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 10, 2021

Dealership Rating

Darrin did a fabulous job setting us up with the exact vehicle that we wanted, and spent time after hours working with us to make the deal. He communicated very well via email phone, and most importantly More

by dkinart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Darrin Henry , Goran Filipovic

Apr 13, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 25, 2021

Dealership Rating
Employee Rating

Al Hussain at Heiser Toyota was a pleasure to do business with. He was patient, pleasant, and honest, and made the car buying experience easy for us! More

by Dan and Mary
Recommend Dealer
Yes

Other Employees Tagged: Al Hussain, Jakub Kania

Mar 25, 2021

Heiser Toyota responded

Dear Dan and Mary, Thank you for the positive feedback! We are thrilled to hear that you enjoyed your experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 24, 2021

Dealership Rating

Helpful, kind staff. Positive experience with low pressure. Would recommend them to others. Followed through with their word and also provided good deal on trade. More

by Boek
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff, Jakub Kania , Zach Doro

Mar 25, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 02, 2021

Dealership Rating

Excellent. Professional, courteous and efficient.A vey Excellent. Professional, courteous and efficient. A vey good experience. I would not hesitate in recommending Heiser Toyota. I very much enjoyed w More

by BILL.MCMAHON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger Droukas, Jakub Kania

Mar 16, 2021

Heiser Toyota responded

Dear Bill, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 27, 2021

Dealership Rating

Former customers of Heiser in the 80’s and 90’s. We came back. It was a pleasure working with Darrin in our search for a 2021 Toyota Camry. He was friendly, knowledgeable, and informative during this experi More

by OHSAYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 16, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review, and welcome back to Heiser! We are thrilled to hear that you had a great experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new Camry!

February 25, 2021

Dealership Rating
Employee Rating

Please go to 5 corner Dodge in Cedarburg to learn how the service department should be run. Heiser’s is a mess and needs to be fixed More

by karivincent
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Feb 25, 2021

Heiser Toyota responded

Dear Kari, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

February 22, 2021

Dealership Rating
Employee Rating

Great used car department staff. Got a great deal with a lot of benefits like free oil change, tire rotations, and car washes. Great location, and great service. More

by SVD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina , Goran Filipovic

Feb 25, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We're pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 09, 2021

Dealership Rating

We bought of Toyota thanks to James. He was friendly and spent quality time with us. Iran was helpful and explained financing clearly. We never expect to be an owner of a Toyota but we love it! More

by Kara
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III , Iran-5 stars

Feb 12, 2021

Heiser Toyota responded

Dear Kara, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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