Chad Carey | Page 8

Fair, Professional, and Easy Michael Dixon, Chad Carey, Ryan Ressel, and the entire staff at Otto's Mini were fair, professional, and easy to deal with during the car purchasing p Michael Dixon, Chad Carey, Ryan Ressel, and the entire staff at Otto's Mini were fair, professional, and easy to deal with during the car purchasing process. Emails were answered quickly and phone calls were always answered or returned in a timely manner. The dealership is beautifully maintained and a comfort level was easily established. Other dealerships could learn from the example set at Otto's. More

Report | Print

Great dealer! Otto’s is an awesome auto dealer! Pete is great to work with, always helpful and professional. He’s one of the reasons we return to Otto’s as well a Otto’s is an awesome auto dealer! Pete is great to work with, always helpful and professional. He’s one of the reasons we return to Otto’s as well as the dealer’s overall service. More

by jcwin2704 Verified Customer Verified Customer

Report | Print

Love the service I get at Otto's MINI. I can't say enough about my car buying experience at Otto's Mini. Everyone was so nice and helpful and Pete my salesman was great and answered all my I can't say enough about my car buying experience at Otto's Mini. Everyone was so nice and helpful and Pete my salesman was great and answered all my questions as well as really helped me get into the Mini that I wanted. I think I got a really good deal on my new 2018 Mini Cooper Countryman. Everyone at Otto's made me feel important and I am so happy with my new Mini. I would recommend to anyone interested in the Mini lineup of vehicles to check out Otto's Mini for themselves. More

Report | Print

Great experience at OTTO’s! Have purchased or leased 3 MINI’s during last 10 years, the most recent at OTTO’s. The lease turn-in pre-inspection was super quick and easy, thanks C Have purchased or leased 3 MINI’s during last 10 years, the most recent at OTTO’s. The lease turn-in pre-inspection was super quick and easy, thanks Chad! Worked with Pete on order of new model. Although a bit more complicated due to model year changeover and new option packages, Pete gave good advice and worked out all details perfectly with dispatch. Actual delivery occurred sooner than expected, good news to all involved. Again, very quick and easy transaction to turn lease in and drive off in new with able support from David and Ryan. Same great job from OTTO’s team that I’ve experienced in previous service visits. Looking forward to ongoing relationship. More

Report | Print

No pressure 2nd Mini from Otto's. 2nd friendly, no pressure experience. 2nd time working with same people. If you're in the market for the Mini line, definitely 2nd Mini from Otto's. 2nd friendly, no pressure experience. 2nd time working with same people. If you're in the market for the Mini line, definitely stop by Otto's More

by JDR Verified Customer Verified Customer

Report | Print

Quick and concise A checkup, state inspection and replacement of a worn trunk actuator assembly. All done quickly and efficiently with a reserved appointment while I wa A checkup, state inspection and replacement of a worn trunk actuator assembly. All done quickly and efficiently with a reserved appointment while I waited. Thank you. More

by PACOLITCH Verified Customer Verified Customer

Report | Print

Unacceptable used car experience I wouldn't have written this if it weren't for incurring my 3rd large expense on a relatively new used (31K) car purchased from Otto's MINI. It may be I wouldn't have written this if it weren't for incurring my 3rd large expense on a relatively new used (31K) car purchased from Otto's MINI. It may be important to note that prior to writing this review, I sent an email to Otto's MINI staff (including the general manager) with most of the information above and have heard no response from anyone except for Preston Jackson, who offered to do whatever he could. Please beware of buying a used car from Otto's MINI, and beware of some of the staff. When I first purchased the car we had an issue with the checklist that Chad Carey explained away, but it still came off like they were trying to pull one over on us, and they ended up giving us a merch and service credit instead of the lower car cost as a result. Prior to 60,000 miles, I will have replaced the clutch assembly and both front wheel bearings, none of which should happen that early. I only had the car for a year (around 13,000 miles) when the clutch and flywheel needed to be replaced. A new clutch assembly at 44,000? They said it's not under warranty which I understand, however, I have had cheaper cars (a Hyunai Accent that I bought for $6400 new) with manual shift, whose clutch lasted well over 170,000 miles, so it's definitely not me! On other cars I haven't had a wheel bearing replaced before 100,000 miles. The cost of maintenance (even with a very much appreciated discount off of the clutch assembly of $3800) has been about $100 per month since we've owned the car. That's OVER AND ABOVE oil changes, spark plugs, tires, etc. which are typical maintenance items. Had I known I would've bought a better car somewhere else with a large monthly payment!! The additional fact that I've owned the car for less than half of its mileage and had these types of repairs is incredibly frustrating. In my 34 years of owning cars, I have NEVER had a car with this many problems, not to mention at this mileage. It has not been unusual for our cars to last way beyond 100K before any of these issues even show up. My only conclusion is that either the MINI Countryman is a worthless car, OR Otto's MINI sold me a lemon, OR the previous owner was the worst owner ever, literally driving it into the ground and Otto's didn't catch it, none of which is acceptable. After the first wheel bearing needed replacement (and I'd previously had the clutch assembly replaced), I went to trade it in last year, informing Otto's that I definitely didn't trust the car. My wife and I spent the obligatory 2 hours in the showroom and found one that we liked. We finally decided to go for the car so I sent my financial application in. While technically I had not yet provided the deposit (that Otto's say you need), it could be strongly argued that one does not send in financial information along with an email commiting to purchase the car if they are not serious. And then - I was notified FIVE HOURS AFTER I sent in my financials that the car was sold. Up until then I thought I was buying the car!! Perhaps there was nothing illegal about what they did, but it appears completely unethical. My summation is that they kept my offer/application as a reserve and sold the car for more money, using the lack of deposit as their "excuse" for not following through with me. At best, it's worse than bad business, as they already had to have known at that point I was fully committed to pursuing the vehicle. To top it all off, the gas consumption for the vehicle is significantly different (20% less MPG than the manufacturer's mileage rate). I've tried every style of driving in an attempt to improve it, and every attempt has been disappointingly unsuccessful. Needless to say that based on my experiences, I will not be buying another car, used or new from Otto's, and I will be looking to post as many negative reviews on websites, social media, etc. as I can find. In addition, everyone I communicate with will be hearing about it. Wherever and whenever I find an outlet, I will let people know in hopes that no one else has to experience the same frustrations and inconveniences I have. On the only positive note - Preston Jackson has done whatever has been in his power to assist, and I have appreciated that. Unfortunately his power has its limitations. More

Report | Print

The Top is down and the Smile is on! After several years of saving for a MINI Cooper S Convertible, we were able to purchase my wife's dream car. We went to Otto's MINI a couple of years After several years of saving for a MINI Cooper S Convertible, we were able to purchase my wife's dream car. We went to Otto's MINI a couple of years ago just to check the MINI Coopers out and we were impressed from the very beginning; that is why we saved up and returned to this dealership to finally make our purchase. Otto's does not pressure you in any way and we felt very comfortable and welcomed by every employee that we encountered. The staff is very knowledgeable and helpful. After a final test drive and a short negotiation, we were able to purchase our new MINI with what I would definitely call a very nice deal and fair price. The transaction was smooth and painless. It wasn't long after pulling out of the dealership that the convertible top was down and our smiles were on! More

Report | Print

Exquisite customer service I have always sung the praises of Otto’s Mini. Chad Carey and Peter Barcus made this sales experience absolutely flawless. I got out of one car I abso I have always sung the praises of Otto’s Mini. Chad Carey and Peter Barcus made this sales experience absolutely flawless. I got out of one car I absolutely loved and got into one better suiting my needs that I love just as much. I would tell anyone considering getting a mini to visit Peter Barcus to handle all aspects of the car buying process. He was a gentleman from start to finish, handling everything before I came in so that it was a piece of cake. We went over all the features of the car together so I felt comfortable driving off with all the fun of having a brand new car! Thank you Peter and Chad for being a touchpoint of exemplary service. It’s the reason I keep coming back! More

Report | Print

Sitting a MINI across the ‘states missing Otto’s My family has bought 6/+ minis from Otto’s- they’re a fantastic gang of people! We now live across the country and miss the quality of service! We mis My family has bought 6/+ minis from Otto’s- they’re a fantastic gang of people! We now live across the country and miss the quality of service! We miss you guys! More

Report | Print