Casandra Rancourt

All of the staff were very helpful. Michael Carpenter was fantastic.He was honest on how long it might take and kept me upto date on the progress. Michael Carpenter was fantastic.He was honest on how long it might take and kept me upto date on the progress. More

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I bought my first vehicle from the Albany dealership in 2022, from the first service my vehicle needed up until yesterday I have dealt with Timothy Frank, he is so easy to talk to, he explains everything v 2022, from the first service my vehicle needed up until yesterday I have dealt with Timothy Frank, he is so easy to talk to, he explains everything very thoroughly, he walked me around my car explaining what was going to be done and approximately how long it would take, brought me to the counter and checked for any recalls , explained the cost and in detail the service that was going to be provided. Then proceeded to walk to to the waiting room , explained a few more things to me and came back when my vehicle was completed, went over the bill with me , walked me to the payment center and shook my hand and away I went . I can’t say enough good things about him. He is very kind and caring and I feel confident that he is offering me the proper service, I commend him for his customer service skills , it’s very important to me as a female that knows very little about vehicles, i appreciate his honesty. More

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I love how I’m always greeted when I come in, lobby is clean & my service advisor Casandra Rancourt is AMAZING! clean & my service advisor Casandra Rancourt is AMAZING! More

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My service advisor was Casandra Rancourt. She was very helpful and considerate. I am completely satisfied with the attention that she gave me/ She was very helpful and considerate. I am completely satisfied with the attention that she gave me/ More

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Casandra Rancourt Was a excellent help and extremely polite and fast with what she does would definitely recommend anyone to come here polite and fast with what she does would definitely recommend anyone to come here More

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You have a very dynamic, enthusiastic, and competent team. I will definitely recommend your service. team. I will definitely recommend your service. More

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Easy to schedule an appointment online, service advisors like Casandara Rancourt are extremely accommodating, friendly, help you navigate your recommended services without overselling and they get you right like Casandara Rancourt are extremely accommodating, friendly, help you navigate your recommended services without overselling and they get you right in, nice selection of hot/cold drinks while you wait in comfortable waiting area (which generally have been adequate but also can be longer wait times than some other dealerships). More

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Lovely folks. Attentive and knowledgeable. Much more pleasant then other dealerships i have worked with. Attentive and knowledgeable. Much more pleasant then other dealerships i have worked with. More

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