Carrie Brown | Page 3

MINI of St Louis responded

Thank you for taking the time to share your experience! We’re so glad that we provided a welcoming space during your service visit, and we’re pleased everything from the service to the complimentary warranty coverage was a pleasant surprise. We truly appreciate your trust and look forward to welcoming you back again.

MINI of St Louis responded

Thank you for your kind words and continued trust! We’re glad to hear you consistently receive outstanding service and that our team was able to provide helpful support with your trade-in decision. We truly appreciate your loyalty and look forward to continuing to assist you in the future!

MINI of St Louis responded

Thank you so much for the wonderful review! We’re thrilled to hear that Steve and our service team consistently take great care of you. Knowing that our service department is a key reason you’re on your third MINI truly means a lot to us. We appreciate your loyalty and look forward to keeping you smiling behind the wheel for many more miles. :)

MINI of St Louis responded

Thank you so much for the fantastic review! We’re thrilled to hear that you had such a positive experience with our sales team and service department. Providing friendly, clear, and prompt care is always our goal. We appreciate your recommendation and look forward to taking care of you again in the future! :)

MINI of St Louis responded

Thank you for the review! We are thrilled that you had a good experience with our team. Regarding the fee, the $210 fee you mentioned is our standard diagnostic fee. This covers the time and expertise of our factory-trained technicians to properly inspect, test, and diagnose concerns using specialized equipment. This step ensures we can accurately identify the issue and recommend the correct repair before any work is performed. If you have any questions about the diagnostic process or would like to review your visit in more detail, please don’t hesitate to reach out at 314-644-6464, we’re always happy to help.

MINI of St Louis responded

Thanks so much for the great feedback! We're happy to hear you enjoyed your visit and had a chance to explore everything MINI of St. Louis has to offer. We are glad you had a great service visit, and look forward to the next visit!

MINI of St Louis responded

Hi, We are very sorry to hear that you were disappointed with your service appointment. Our staff is normally very friendly. We are curious what it was that you were charged for or almost charged for that you did not approve. Our normal approval process prevents this from happening. We are always striving to improve. Please contact our Service Manager, Scott Thompson, at 314-644-6464 and let him know what it was, so that we can review and prevent this from happening again. Thank you.

MINI of St Louis responded

Thank you for the 5-star review! We love taking care of Maysie the MINI and making sure she heads home sparkling clean. Our team is always happy to provide friendly, thorough service. We appreciate your trust in us! :)

MINI of St Louis responded

Thank you for your kind words! We’re so glad to hear your service was quick and that our team made the experience smooth and efficient. We truly appreciate you choosing MINI of St. Louis!

MINI of St Louis responded

Thank you for sharing your experience! We’re happy our team could walk you through your options and keep you on the road with a loaner. We truly appreciate your trust in us and hope you enjoy every drive in your MINI!