Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
232 Reviews

Dealership Experience

11 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.8

232 Reviews

Write a Review

232 Reviews of Carmen Alicea

January 16, 2026

Dealership Rating
Employee Rating

Quick and friendly customer focused customer first a feeling that customers matter not for just a requirement More

by Lwmcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Yair Garrido, Diana Garcia

Report | Print
Jan 19, 2026

Williamson Buick GMC responded

We truly appreciate your review and are delighted that our service left you feeling well taken care of.

December 27, 2025

Dealership Rating
Employee Rating

This dealership was helpful when I had an issue with broken headphones. They gave me a replacement for free. More

by MEAGS0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 09, 2026

Williamson Buick GMC responded

Thank you for your kind review — we’re committed to delivering this level of service every time.

December 20, 2025

Dealership Rating
Employee Rating

The staff is super friendly and attentive. They care about thr customers. The attention and ongoing communication is perfect and the dealership is very service entered More

by soniaslaughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Santos

Report | Print
Jan 19, 2026

Williamson Buick GMC responded

We’re grateful for your support and pleased to hear that our team took great care of you.

December 12, 2025

Dealership Rating
Employee Rating

Actual work was good, getting a smooth connection and actually getting a call back when my service advisor was out was frustrating More

by NABUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Carbonell, Tony Martinez

Report | Print
Jan 19, 2026

Williamson Buick GMC responded

We’re grateful for your honest feedback and look forward to delivering an even smoother experience next time.

December 02, 2025

Dealership Rating
Employee Rating

Carmen is a professional and is a wonderful client services . She knows her job well! More

by cariecasslo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 19, 2026

Williamson Buick GMC responded

We’re so pleased to hear your visit went well and appreciate your recognition of our team’s dedication.

November 30, 2025

Dealership Rating
Employee Rating

I feel like I did not need what was offered and was going to be told I needed an evaporator also. Too corporate More

by romano1121
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 19, 2026

Williamson Buick GMC responded

Your feedback is important to us, and we regret that your experience fell short — we’re here to help make it right. Please contact our service management team so that we may better understand the situation and remedy it.

November 24, 2025

Dealership Rating
Employee Rating

Alfredo, Tony the Finance Manager, Yorny, and Lazaro the Sales Manager made my lease buyout purchase smooth and efficient. I highly recommended doing business at Williamson Cadillac. They always put the cus More

by CarBuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yorny Fundora, Kaitlin Haeffner, Beny Ledesma, Pete Betancourt, Laz Estrada, Tony Mercado, Stephanie Reyno, Alfredo Rojas

Report | Print
Nov 28, 2025

Williamson Buick GMC responded

We’re glad Alfredo, Tony, Yorny, Lazaro, and the team made your lease buyout smooth and efficient. Thank you for recommending Williamson Cadillac and recognizing our customer‑first approach.

November 21, 2025

Dealership Rating
Employee Rating

Excellent service, repaired my car and returned my car on time and spotless. Thank you!!! More

by DANIELJESS1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 28, 2025

Williamson Buick GMC responded

We’re delighted Carmen ensured your car was repaired on time and returned spotless. Thank you for sharing your appreciation for her excellent service.

November 08, 2025

Dealership Rating
Employee Rating

Mike the service advisor keep me up to date throughout the whole process and coordinated transportation for me as well. More

by jimpadron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Mckesson, Manuel Mundo, Julio Lopez

Report | Print
Nov 28, 2025

Williamson Buick GMC responded

We’re glad Mike kept you informed every step of the way and arranged transportation to make things easier. Thank you for recognizing his dedication to ensuring a smooth service experience.

October 27, 2025

Dealership Rating
Employee Rating

We’re very satisfied with the care and service we receive every time we bring our vehicles for service. More

by MIRTHADELAPENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beny Ledesma, John Varela , Gairy “Storm” Adams

Report | Print
Nov 04, 2025

Williamson Buick GMC responded

We’re grateful for your continued trust and are thrilled to hear our team consistently meets your expectations. Thank you for choosing us time and again.

1
2
...
24

Dealership Inventory (292 Vehicles)

new 2025 Buick Envista car, priced at $26,135
2025 Buick Envista
new
Summit White exterior
Automatic
Front-wheel Drive
$26,135
View Details
new 2026 GMC Sierra 1500 car, priced at $48,655
2026 GMC Sierra 1500
new
Summit White exterior
4WD
$48,655
View Details
new 2026 GMC Yukon XL car, priced at $104,210
2026 GMC Yukon XL
new
Summit White exterior
Automatic
Four-wheel Drive
$104,210
View Details
new 2026 Buick Envista car, priced at $28,340
2026 Buick Envista
new
Summit White exterior
Automatic
Front-wheel Drive
$28,340
View Details
new 2026 Buick Envision car, priced at $52,919
2026 Buick Envision
new
White Tri-Coat exterior
Automatic
All-wheel Drive
$52,919
View Details
new 2026 Buick Encore GX car, priced at $28,035
2026 Buick Encore GX
new
Moonstone Gray Metallic exterior
CVT
Front-wheel Drive
$28,035
View Details
View All Inventory