Carmen Alicea
Carmen Alicea at Williamson Cadillac
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Carmen Alicea

Express Service

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
445 Reviews
4.8

445 Reviews

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445 Reviews of Carmen Alicea

May 12, 2025

Dealership Rating
Employee Rating

is a great dealer, Vanessa very nice person and good vendedor , I recommend this dealer More

by SERGIOM10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2025

Williamson Cadillac responded

Your recommendation means a lot! Vanessa is a fantastic professional, and we’re delighted she made your visit so positive.

May 12, 2025

Dealership Rating
Employee Rating

Great service with professionalism & a smile No complaints or concern when the job was completed. Thank you! More

by MBARBEE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Williamson Cadillac responded

Thank you for your wonderful feedback! We’re thrilled that your experience was seamless and that our team delivered service with a smile.

May 08, 2025

Dealership Rating
Employee Rating

Carmen has excellent customer service! She was extremely helpful in keeping us informed of repairs. Thanks again Carmen! More

by ERIC90008
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez

May 09, 2025

Williamson Cadillac responded

Hello Eric! We're so glad Carmen provided excellent service and kept you informed throughout the process. We’ll be sure to share your appreciation with her. Looking forward to serving you again!

May 05, 2025

Dealership Rating
Employee Rating

Carmen's service, as always, is super attentive and helpful. She always tries to resolve the issue as quickly as possible and gives you tips so that the day doesn't seem so long. More

by Damyglez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Williamson Cadillac responded

Thank you for recognizing Carmen’s outstanding service! She always goes above and beyond to ensure a positive experience.

May 04, 2025

Dealership Rating
Employee Rating

The dealership is good,clean,friendly,courteous, and professional. The waiting room is entertaining but not to comfortable when waiting 3 hours. More

by BLUMPKINS64
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Williamson Cadillac responded

Thank you for your kind words about our dealership. We appreciate your feedback regarding the waiting room and will consider ways to make long waits more comfortable.

April 29, 2025

Dealership Rating
Employee Rating

If this is going to help me to fix my car I can write the complete story. But it's no necesary because you already has it.Each visit to service was a problem:(Remplace Battery)Didn't put back the battery cas More

by ROMMELMEDRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

April 25, 2025

Dealership Rating
Employee Rating

Well run and organized that gets an oil change done quickly. I will go back again. More

by wghulet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Williamson Cadillac responded

Your satisfaction is our priority—thank you for your wonderful review!

April 15, 2025

Dealership Rating
Employee Rating

Good service, efficient, just a little slow to complete the service, whether repair or maintenance. More

by Jolovi5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Martinez, Edgar Lacayo , Luis Sanchez

Apr 23, 2025

Williamson Cadillac responded

Thank you for your feedback! We’re glad to hear that you found our service efficient and of good quality. We appreciate your patience and will continue working to improve our turnaround time to better serve you.

April 01, 2025

Dealership Rating
Employee Rating

Last experience was so much better than previous one, I appreciate Carmen for her assistance and communication on vehicle status. More

by Karren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Loero

Apr 01, 2025

Williamson Cadillac responded

Thank you for choosing us- your complete satisfaction with our service is our ultimate goal. We look forward to serving you again in the future!

March 30, 2025

Dealership Rating
Employee Rating

Williamson Cadillac always does a great job servicing my vehicle. I've been doing business with them for over 8 years. I would recommend them to my friends and family. More

by DANIEL.TAYLOR003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Williamson Cadillac responded

We are so grateful for your kind words and your trust in recommending us to family and friends. It’s customers like you who make our work so rewarding! Thank you.

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