Carlos Pelayo
Carlos Pelayo at Toyota of Downtown L.A.
Refer Me

Carlos Pelayo

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.3
34 Reviews

Languages Spoken

English English

Spanish Spanish

4.3

34 Reviews

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34 Reviews of Carlos Pelayo

November 05, 2023

Dealership Rating
Employee Rating

Good customer service, very nice people and they where able to help us get our cars. More

by vasquezmaritza2721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 07, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

September 02, 2023

Dealership Rating
Employee Rating

Carlos has helped me both times I have had my car serviced here and he is always very helpful, answers all my questions. Thank you! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air, Karen! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 06, 2023

Dealership Rating
Employee Rating

Carlos was very friendly, patient, and helpful. He explained things (Spanish and English) for myself and my uncle who asked a lot of questions. The service was great and I really liked that he comm More

by Jocelyn G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose "Fernando" Saavedra

Aug 08, 2023

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us, Jocelyn! At Toyota of Downtown L.A., we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Carlos was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

July 28, 2023

Dealership Rating
Employee Rating

Es el peor servicio que tenido Carlos es la peor persona la verdad asta me discrimino ya no me dan ganas de volver hacer los servicio con ustedes 😡 More

by aparicio00789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maria Arroyo, Jose "Fernando" Saavedra, Leonel Maldonado, Olga Ulin , Dwayne Harris, Ricardo Rivas

Aug 03, 2023

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 27, 2023

Dealership Rating
Employee Rating

Gary gets straight to the point and will help you with any problems you have! More

by victorperez1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida

Jul 31, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience, Victor! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

July 25, 2023

Dealership Rating
Employee Rating

This place is a machine! So impressed with how they managed a huge line of cars to be serviced More

by Lisa.callahan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose "Fernando" Saavedra

Jul 27, 2023

Toyota of Downtown L.A. responded

Thank you for reaching out, Lisa! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 24, 2023

Dealership Rating
Employee Rating

The people that sold me the car actually new what I needed and helped meonmyneedsthankyou! More

by PAPER_1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 26, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

July 23, 2023

Dealership Rating
Employee Rating

This dealership is sketchy on the sales side, but on the service, it's been great. I've been coming here since 2019, and I’ve never encountered an issue with service until recently. For whatever reason, my More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 24, 2023

Toyota of Downtown L.A. responded

Hi Andres, thank you for reaching out, and we appreciate your business! We will share your concerns with our leadership team to ensure a proper investigation and resolution. Please let me know if you would like me to connect you with someone on the sales side in order to discuss any of your other concerns. Thank you, Chris Cokonis

July 17, 2023

Dealership Rating
Employee Rating

It was my first visit to this location for regular maintenance due to a recent business relocation. Everything and everyone was courteous during my recent service visit. The only thing missing was a More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2023

Toyota of Downtown L.A. responded

Thank you for visiting Toyota of Downtown L.A.’s service department, Paul. I am glad that we could provide an overall positive experience and appreciate your feedback. I appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 17, 2023

Dealership Rating
Employee Rating

I went to do a transmission fluid change and they said they changed it, somebody fixed my transmission because I had a little problem with a solenoid and the mechanic told me that the dealer never flushed More

by Asencion Navarrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2023

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us, Asencion. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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