Carlos Ortega | Page 44

Summary: This dealership has an enormous inventory; comfortable, spotless facilities; and courteous, professional staff who bend over backward to help. The sales process was actually pleasant, not t comfortable, spotless facilities; and courteous, professional staff who bend over backward to help. The sales process was actually pleasant, not the stressful pressure cooker of previous experiences at other dealerships. Bob Wilfand gave us the most detailed, bumper-to-bumper "tour" of a car we've ever received--he really knows his product!--listed pros AND cons of the two models we were deciding between, and made no attempt to pressure us into a sale either way. Once we knew what we wanted, Carlos Ortega worked hard to find our preferred model and color, and gave us a detailed rundown of prices and options for 2012 and 2013. Eric Francke went through every accessory and gave honest assessments re. whether we would use it, given our lifestyle/driving habits. John Celesk walked us through the financing and answered all our questions in detail. We got our preferred model, year, and color within 48 hours--cleaned, insurance and plates transferred, ready to drive home. Tufankjian Toyota is a class act. More

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from the moment i walked into this dealer i was greeted with the best customer service i could ever ask for,was looking to get a new car and walked out with a brand new camry thanks to the exceptional serv with the best customer service i could ever ask for,was looking to get a new car and walked out with a brand new camry thanks to the exceptional service i received by the names mentioned above,will definitely be coming back to this dealer for future purchases and will pass along to people that i know how i was treated. More

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I came into the dealership with the hope of buying a car and getting out of a horrendous situation brought on by Sullivan Brothers in Kingston last year. I was graciously met by Eduardo Vivas.The challenge and getting out of a horrendous situation brought on by Sullivan Brothers in Kingston last year. I was graciously met by Eduardo Vivas.The challenge that I brought to Eduardo was not an easy one however he reassured me that he would do all that he could for me but at the same time was realistic with me. I really appreciated his approach and professionalism. I trusted him immediatley. He was practical when it came to showing me the the cars that I could afford. I next met with Carlos Ortega. He was so professional and personable and gave me hope that I might actually be able to work out a transaction. I then met with Bill Detellis to look at accessories on his "very large" computer screen. He was funny, personable and very professional. He made some very wise choices for me which I chose to purchase. Onward to Walace Langame...the financier. What a wonderful, kind and intelligent man. I was so nervous meeting with him and he immediatley put me at ease. We chatted for a bit and he told me that he would do everything he could to get financing for me to purchase a vehicle, again, not an easy situation....and boy did he ever! Two days later I drove off the Tufankjian Toyota lot in my brand new 2012 Rav 4 one incredibly happy lady! This was the most amazing car purchase experience of my life...and there have been many! From the moment I walked through the door until I drove away in my new car I dealt with professional, FRIENDLY, welcoming and happy people who clearly loved and were good at their job.I will recommend everybody I know to Turfankjian Toyota. There's no doubt why Tufankjian Toyata is #1 They are simply the BEST More

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I brought my car for the first 5000 miles checked, and as I was waiting for the service to be done I browsed for new cars that's on display at the lobby. I then saw the 2012 Toyota Highlander and asked Sunny I was waiting for the service to be done I browsed for new cars that's on display at the lobby. I then saw the 2012 Toyota Highlander and asked Sunny if he can quote me a good price of the car so I can called my sister (who is at work at that time) that I found a car for her. After Sunny was done with his costumer that he was attending to... he gave me a quotation of the car and I then called my sister at work about the Toyota Highlander. I didn't know that on that same day she has an appointment to close the transaction with another dealer of the same kind of car. I told Sunny that I will picked up my sister and brother -in-law at the train station after work so that he can wait for them. I test drive the car and encouraged my sister not to go to other dealership and I asked her to talked to Sunny and Carlos if they are Okay with the price that they gave me. At 9:00pm.they closed the deal and purchased the car.I told my sister that purchasing a vehicle in Tufankjian, Braintree dealership is a good choice because they treat all the customers like friends and family and their service is excellent. More

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All three of these employees, help me buy 2 brand new cars the same day. I truly appreciated all their attention towards me and my wife. cars the same day. I truly appreciated all their attention towards me and my wife. More

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My car lease experience at Tufankjian Toyota was exceptional by the courtesy of Calos Ortega and his team players. I would recommend this dealership to my family, friends and work colleagues should exceptional by the courtesy of Calos Ortega and his team players. I would recommend this dealership to my family, friends and work colleagues should they consider to drive Toyota. I must say, Calos was very professional and very understanding to help me make a better decision to finalize a deal on the 2013 Venza. More

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Coming to this dealership was the best thing I could have done. I always have horror stories with cars and dealers this by far was the best experience I ever had. I had to pinch myself when I left the dealer done. I always have horror stories with cars and dealers this by far was the best experience I ever had. I had to pinch myself when I left the dealership yesterday. My journey started Monday when I came in and spoke to Shad about two used cars I was interested in and he told me he would have them transferred. Tuesday I came back and was able to test drive the Nissan. The fact that Shad was knowledgable and open to any questions made me feel comfortable and at ease going through this process. He explained to me what was going on every step of the way. After Shad was finished he introduced me to Wallace and assured me that he would take good care of me with the financial aspect of the car which he did. He made possible out of impossible. Wallace was awesome to deal with he explained to me very honestly what my options were, while assuring me he would do his best to make it work for me which he ultimately did. Wallace and Carlos helped me get the best deal as well as made it possible to get a reliable inexpensive vehicle. My life is not just a tad bit easier knowing I have something relibale to get me around so I can take care of myself and help out my family and friends. More

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Amazing customer service! wouldnt go anywhere else!I left in a brand new car and felt that I made the right choice. Everyone was eager to help and answered all my questions . in a brand new car and felt that I made the right choice. Everyone was eager to help and answered all my questions . More

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Best customer service that I ever ever had in my entire life, I can not say anything negative of my recent experince with them, especially Wallace Langame, he worked so hard trying to find a good deal for life, I can not say anything negative of my recent experince with them, especially Wallace Langame, he worked so hard trying to find a good deal for me, that honestly, I was feeling bad at somepoint. I finally got my Toyota Camry 2012 today, August 9, 2012. Very very satisfied, thanks to Carlos Ortega and Eduardo Vivas, for all your help. What a great customer service and friendly staff. More

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The sales reps were friendly, knowledgeable and honest. I got to test drive the cars I wanted to test drive. The price was pretty good but the reason I gave it a 4/5 is because the price can always go lower got to test drive the cars I wanted to test drive. The price was pretty good but the reason I gave it a 4/5 is because the price can always go lower to make the customer happier. I bought a 2012 Tacoma for reference. More

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