Carlos Mejia

To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repairs. It is a disaster. Avoid going to this dealer. They do not have enough people and enough possibility to service what they are selling. Check reviews before to step there. 10 day to diagnosis and still waiting on an answer from them. 10 days to check with is wrong and then they need to order whatever part is needed another week. If you don't need your car, buy one hyundai and you make sure they have it in their shop. We buy car to have transportation and not headaches. I make sure to review this to as many sites as I can to protect other costumers. More

Report | Print

The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous to drive all the way to the dealership just to setup an appointment. I don't recommend buying vehicle from this place because when you need service, you just can't talk to a human by calling on the phone. p.s. I had to "Rate People You Worked With" in order to submit, but since I never got to work with anybody, I give them all a score right in the middle. More

Report | Print

Brought my new 2024 Palisade in for its first oil change - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service dept! Also I was the second person today to have the exact same issue! More

by Kevin C Verified Customer Verified Customer

Report | Print

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More

Report | Print

The people's working in this dealer, are very friendly,and courteous,and they help solve any problems you have . friendly,and courteous,and they help solve any problems you have . More

by ARAMOS19OCT4875 Verified Customer Verified Customer

Report | Print

We had the best experience you could ever won at a car dealership working with Gillette belt. No pressure told him what we was looking for took a straight out. Showed us what he had and we purchased a new dealership working with Gillette belt. No pressure told him what we was looking for took a straight out. Showed us what he had and we purchased a new vehicle. More

by Tatehazel Verified Customer Verified Customer

Report | Print

The staff is very knowledgeable about Hyundai vehicles. Allow you time to look and consider purchase without being pushy. Then assist you in anyway they can. Anytime I walk into to the showroom I am alw Allow you time to look and consider purchase without being pushy. Then assist you in anyway they can. Anytime I walk into to the showroom I am alway greet by sales associates by name. They care and treat you like family More

by alwardtc Verified Customer Verified Customer

Report | Print

Universal Nissan is a thorough establishment when it comes to vehicle repairs. Sales is different. comes to vehicle repairs. Sales is different. More

by Lezahj219 Verified Customer Verified Customer

Report | Print

Was easy process and the people there really nice and helpful next time I have to buy another vehicle im coming back helpful next time I have to buy another vehicle im coming back More

by Kmilo_818 Verified Customer Verified Customer

Report | Print

Great experience at Universal Hyundai, they really made me feel comfortable and secure about my purchase. All my questions were answered and I left with exactly what I wanted. Great job! me feel comfortable and secure about my purchase. All my questions were answered and I left with exactly what I wanted. Great job! More

by Castroarias.maria.d Verified Customer Verified Customer

Report | Print