Carlos Gonzalez

They want to ensure you are in and out and are satisfied with the end result with the end result More

by katherinemiller1 Verified Customer Verified Customer

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Always great service when I come in. Shout out to Carlos who always takes pride in his job. Shout out to Carlos who always takes pride in his job. More

by CRUZSKI Verified Customer Verified Customer

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very friendly and helpful staff the best place to go if you will have issue with your car etc. you will have issue with your car etc. More

by HKOPALA Verified Customer Verified Customer

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Oil and filter change was fast no appointment was needed the work was well done and they washed my car. Very happy the work was well done and they washed my car. Very happy More

by t2sf Verified Customer Verified Customer

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Carlos was very efficient, friendly, and helpful from scheduling my appointment, to greeting me when I came in. Work was done quickly. Best service visit ever. scheduling my appointment, to greeting me when I came in. Work was done quickly. Best service visit ever. More

by FREDKREUSCH Verified Customer Verified Customer

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They always take care of me great customer service and the prices are great keep up the good work the prices are great keep up the good work More

by ssain32 Verified Customer Verified Customer

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It was a pleasure to bring in my Jeep for factory recall updates. Carlos was friendly and transparent and helped to provide transportation as well as timely updates in the progress. updates. Carlos was friendly and transparent and helped to provide transportation as well as timely updates in the progress. More

by MRACKLEY70 Verified Customer Verified Customer

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Solved Al of the problems. They do a thorough job. Why 15 words. I don’t have anything else They do a thorough job. Why 15 words. I don’t have anything else More

by thunder6973 Verified Customer Verified Customer

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I have scheduled an appointment back in August, for which I have waited for over a month, to examine why my screen on a new Jeep Grand Cherokee keeps freezing. I was told that the wait time for the appointme I have waited for over a month, to examine why my screen on a new Jeep Grand Cherokee keeps freezing. I was told that the wait time for the appointments is longer since I need to get a rent a car. When I arrived for the first appointment I was told that the car was not scheduled, so they were only able to change my oil at the time. We scheduled a new appointment for late October, and I was told that the car will be booked. On the day of the appointment, I received a text message that the car has not been secured and that I will have to wait until late November for another appointment. This is extremely unprofessional! I have spent over 50K on this vehicle, and should be able to get the minimum service. More

by arusic Verified Customer Verified Customer

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Originally brought vehicle under warranty for Uconnect issues. Vehicle was brought in so many times. Radio and antenna was eventually replaced. After a few weeks, I noticed the antenna unit was crooked. issues. Vehicle was brought in so many times. Radio and antenna was eventually replaced. After a few weeks, I noticed the antenna unit was crooked. When I went to inspect it, I learned the antenna unit was totally loose. The technician never tightened the antenna unit. Uconnect issue was with a previous advisor. Second issue was all four window sill trims that was replaced under warranty. After receiving the vehicle back, the technician that replaced the trim had damaged all four doors by scratching the paint with a tool, and each door had tool scratch in three different areas. One of the doors actually had dents from the tool they were using. Carlos was apologetic for the damages. After waiting for a week to get a loaner, I decided to just drop the vehicle off since they had no eta on providing a loaner. Post inspection of repair: the scratches were buffed out, but there was still a slight dent on the door. I showed Carlos the dent, but he was unable to see it. If you place PDR light tool along the door, you can easily see the wave. My concern is how much clear coat was removed, and why would the dealership pay to have a vehicle repaired and not inspect it afterwards. So at the end, my vehicle still has visible damage, with no idea how much clear coat was removed from the buffing, there was over a 100 miles put on the vehicle from the dealership, including $3.00 of toll charge on my I-pass, and one out of the four window trims appears to have a different mold design. Zeigler never offered any compensation for damaging my vehicle, and I felt the service advisor appeared annoyed from my dissatisfaction of the repair. More

by ftmach Verified Customer Verified Customer

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