Nice dealership with comfortable seating and they had
snacks and drinks to enjoy while you wait. Good experience.
snacks and drinks to enjoy while you wait. Good experience.
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by ryanraff
Verified Customer
Verified Customer
Service Price Transparency
I was greeted promptly and my car was ready when they
said it would be.
said it would be.
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by RrobertRDX
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're delighted to hear that you were greeted promptly and that your car was ready as promised. Providing efficient and timely service is very important to us, and we're glad we could meet your expectations. Your satisfaction is our top priority, and we're always here to help.
If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to let us know. We truly value your support and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Great customer service, and amenities while waiting for
the vehicle. Always enjoy the friendly atmosphere.
the vehicle. Always enjoy the friendly atmosphere.
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by dcmeeks67
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2024 -
Jackson Acura responded
Thank you for your kind words! We're delighted to hear that you've had positive experiences with our customer service and amenities during your visits. Providing a welcoming and friendly atmosphere for our customers is a top priority for us, and we're glad to hear that you enjoyed it. At Jackson Acura, we strive to make every visit a pleasant, efficient one!
If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Took tooooo long for oil change in my opinion.
No other issues with my service.
No other issues with my service.
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by n2
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Jackson Acura responded
Thank you for your feedback. We sincerely apologize for the longer than expected wait time for your oil change. We understand how valuable your time is, and we are committed to providing the best service possible with each and every visit. We appreciate your understanding and are glad to hear there were no other issues with your service.
At Jackson Acura, we strive to earn your business every time you visit us, and we don't want our customers to feel otherwise. Your comments are important to us and help us improve. We'll work hard to ensure your next visit is quicker and more efficient. If there's anything else we can assist you with, please let us know. We look forward to serving you again and providing a better experience in the future.
Warm Regards,
Jackson Acura Team
Every time I bring my car to Jackson Acura, the service
level is the same -superb! Wouldn’t go anywhere else.
level is the same -superb! Wouldn’t go anywhere else.
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by MRH0889
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Jackson Acura responded
Thank you for your wonderful feedback! We're delighted to hear that you consistently receive superb service every time you bring your car to Jackson Acura. Your loyalty and trust truly mean a lot to us, and we're committed to maintaining this high level of service for you. At Jackson Acura, we strive to exceed our customers' expectations and ensure a seamless and satisfying experience with every visit.
If there's anything more we can do, please don't hesitate to let us know. We look forward to continuing to serve you and keep your car in top condition!
Warm Regards,
Jackson Acura Team
Jackson Acura treats you like family - Every one there!
!!….… I’ll never buy anywhere else.!
!!….… I’ll never buy anywhere else.!
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by jaimemarlo
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Jackson Acura responded
Thank you for your wonderful feedback! At Jackson Acura, we pride ourselves on creating a family-like atmosphere for all our customers. It's heartening to hear that you feel this warmth from everyone at our dealership. Your loyalty truly means the world to us, and we're honored to be your dealership of choice.
If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you for many more years to come! Enjoy your new vehicle!
Warm Regards,
Jackson Acura Team
Cameron was very helpful and very professional.
In addition to assisting me with the the service of my Integra, he was also guided me through the recall process on my MDX.
I am always happy to wo
In addition to assisting me with the the service of my Integra, he was also guided me through the recall process on my MDX.
I am always happy to work with Cameron, and it’s very refreshing that Jackson Acura is still independent and not part of an impersonal corporation.
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by Quality Geek
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with us! We're thrilled to hear that Cameron provided you with helpful and professional service, both with your Integra and guiding you through the recall process on your MDX. At Jackson Acura, we take pride in our personalized approach to customer service, and we're glad to hear that our neighborhood business atmosphere contributes to that.
We truly appreciate your loyalty and look forward to continuing to provide you with excellent service in the future!
Warm Regards,
Jackson Acura Team
Always receive friendly service when I arrive.
They maintain my RDX to ensure it is in perfect running condition.
They maintain my RDX to ensure it is in perfect running condition.
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by jarasp6864
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Jackson Acura responded
Thank you so much for your kind words! We're thrilled to hear that you're happy with the service you receive and that your RDX is running smoothly. Our team always strives to provide the best care and friendly service for our customers. We truly appreciate your trust in us and look forward to continuing to keep your vehicle in top condition. Safe travels!
Warm Regards,
Jackson Acura Team
Excellent service as always!
It is a pleasure working with Cameron Hilden! Drive time was longer than the service call!
It is a pleasure working with Cameron Hilden! Drive time was longer than the service call!
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by DONNAPUCCI
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
Thank you for taking the time to share your feedback! We greatly appreciate your continued support and loyalty. We're delighted to hear that you have excellent experiences with us and that Cameron provides top-notch service. Ensuring customer satisfaction is our top priority, and we strive to deliver exceptional service with every visit.
If there's anything else we can assist you with, please don't hesitate to reach out. We truly value your business and look forward to welcoming you back for future service needs!
Warm Regards,
Jackson Acura Team
I am writing about a recent experience I had with my 2022
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers.
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by Tracy M Palma-Doran
May 03, 2024 -
Jackson Acura responded
Dear Tracy M Palma-Doran,
We're relieved to have resolved the issue with your 2022 Acura MDX, and again we're deeply sorry for the inconvenience you experienced. Your frustration is completely understandable, and we recognize that your recent experience falls short of the standard of service we strive to provide. We do not want anyone to leave our dealership believing we have not made every effort to earn their business.
We want to assure you that we have taken every measure to address the situation and make it right. Your satisfaction is of utmost importance to us, and we're committed to earning back your trust in Jackson Acura.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that your future experiences with us are nothing short of exceptional.
Thank you for your patience and understanding, and for giving us the opportunity to make things right. We truly value your business and hope for the opportunity to serve you again in the future.
Warm Regards,
Jackson Acura Team
May 03, 2024 -
Tracy M Palma-Doran responded
Thank you for reaching out to me and for coming to the table with a great deal and for acknowledging that what I experienced was not up to the standards I had come to expect from Jackson Acura. I am looking forward to starting over with Jackson Acura. My husband also has an MDX and has been using Jackson Acura for his Maintenace needs.
Thank You Again!