Cameron Hilden

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you were greeted promptly and that your car was ready as promised. Providing efficient and timely service is very important to us, and we're glad we could meet your expectations. Your satisfaction is our top priority, and we're always here to help. If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to let us know. We truly value your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you've had positive experiences with our customer service and amenities during your visits. Providing a welcoming and friendly atmosphere for our customers is a top priority for us, and we're glad to hear that you enjoyed it. At Jackson Acura, we strive to make every visit a pleasant, efficient one! If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback. We sincerely apologize for the longer than expected wait time for your oil change. We understand how valuable your time is, and we are committed to providing the best service possible with each and every visit. We appreciate your understanding and are glad to hear there were no other issues with your service. At Jackson Acura, we strive to earn your business every time you visit us, and we don't want our customers to feel otherwise. Your comments are important to us and help us improve. We'll work hard to ensure your next visit is quicker and more efficient. If there's anything else we can assist you with, please let us know. We look forward to serving you again and providing a better experience in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently receive superb service every time you bring your car to Jackson Acura. Your loyalty and trust truly mean a lot to us, and we're committed to maintaining this high level of service for you. At Jackson Acura, we strive to exceed our customers' expectations and ensure a seamless and satisfying experience with every visit. If there's anything more we can do, please don't hesitate to let us know. We look forward to continuing to serve you and keep your car in top condition! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! At Jackson Acura, we pride ourselves on creating a family-like atmosphere for all our customers. It's heartening to hear that you feel this warmth from everyone at our dealership. Your loyalty truly means the world to us, and we're honored to be your dealership of choice. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you for many more years to come! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Cameron provided you with helpful and professional service, both with your Integra and guiding you through the recall process on your MDX. At Jackson Acura, we take pride in our personalized approach to customer service, and we're glad to hear that our neighborhood business atmosphere contributes to that. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for your kind words! We're thrilled to hear that you're happy with the service you receive and that your RDX is running smoothly. Our team always strives to provide the best care and friendly service for our customers. We truly appreciate your trust in us and look forward to continuing to keep your vehicle in top condition. Safe travels! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback! We greatly appreciate your continued support and loyalty. We're delighted to hear that you have excellent experiences with us and that Cameron provides top-notch service. Ensuring customer satisfaction is our top priority, and we strive to deliver exceptional service with every visit. If there's anything else we can assist you with, please don't hesitate to reach out. We truly value your business and look forward to welcoming you back for future service needs! Warm Regards, Jackson Acura Team

Jackson Acura responded

Dear Tracy M Palma-Doran, We're relieved to have resolved the issue with your 2022 Acura MDX, and again we're deeply sorry for the inconvenience you experienced. Your frustration is completely understandable, and we recognize that your recent experience falls short of the standard of service we strive to provide. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. We want to assure you that we have taken every measure to address the situation and make it right. Your satisfaction is of utmost importance to us, and we're committed to earning back your trust in Jackson Acura. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that your future experiences with us are nothing short of exceptional. Thank you for your patience and understanding, and for giving us the opportunity to make things right. We truly value your business and hope for the opportunity to serve you again in the future. Warm Regards, Jackson Acura Team