Caleb Wight | Page 3

They were very prompt at getting the work done, which was very much appreciated, and they were quick to communicate with us on the work to be done and afterwards when it was all done. very much appreciated, and they were quick to communicate with us on the work to be done and afterwards when it was all done. More

by yorkc.d1562 Verified Customer Verified Customer

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friendly people, clean bathrooms and air conditioned and early arrival, no blue lights showed up and no shots were fired early arrival, no blue lights showed up and no shots were fired More

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I arrived early and they allowed me to come right in and service to my vehicle very quickly service to my vehicle very quickly More

by shelley.brackett Verified Customer Verified Customer

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Friendly, competent and fast-working are three adjectives which describe the way they handled my car’s issues. which describe the way they handled my car’s issues. More

by Tjsienkewicz Verified Customer Verified Customer

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Great, fast and friendly service. My wife took the car in and we dealt with very professionally. My wife took the car in and we dealt with very professionally. More

by WJHUBER5 Verified Customer Verified Customer

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We were ignored when we came to pickup our vehicle. Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were disc Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were discussing amongst ourselves and he didn't even try to explain anything to us. The front driver's door still rattles even though he 'said' it had been fixed. They also looked at the lift gate and said is was just out of alignment. I feel like it slams louder now than before. They also somehow got grease on a new blanket that was in the back hatch. I am disappointed to say the least and will share our experience with anyone that says they will be doing business with Rockland Ford. More

by CLAUDIAWIGGIN Verified Customer Verified Customer

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What I didn't like was on the points inspection they said I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points t I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points to replace it. More

by JEEPYAMAHASTEVE Verified Customer Verified Customer

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I was reluctant at first to approach Key Ford about replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little upset that Ford didn’t help with the cost but that’s another story. Key was true to their word on schedule and very close to the estimate Thanks Key great job. More

by wayne.r.ward Verified Customer Verified Customer

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Really poor quality service. Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over i Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over in person to get it sorted. They charged us and told us the truck was fixed only to have the issue come back the very next time the truck was driven. We pay for an extended warranty that is not being upheld. The business is shady from the sales side to the service side. I will never use Key Ford again. More

by sierrarosefitness121 Verified Customer Verified Customer

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They address the problem after my car had been there for service and made it right. service and made it right. More

by AFSPRAGUE Verified Customer Verified Customer

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