Caleb Prieto

This was the worst dealership experience ever. For the first time in my life I have to agree with people who portray car dealers as sleazy, pushy and dishonest. My wife and I were traveling to Tam For the first time in my life I have to agree with people who portray car dealers as sleazy, pushy and dishonest. My wife and I were traveling to Tampa when our 2016 Hyundai Tucson started behaving strangely. We were happy to find a Hyundai dealership in Wesley Chapel and left it there, thinking that it was a matter of spark plugs misfiring. Later we were told that there was a "sludge" in our engine and that must have been due to our neglect, therefore Hyundai would not honor its 100k miles, 10 years powertrain warranty, "the best in the business". We submitted our maintenance and they pointed to a period between 20k and 30k miles that showed no oil change. The car presently had 89k and was a year short of 10 years, so we were facing $5k - $20k bill (yes, this was the range given to us!) for engine repair and being stuck in Wesley Chapel for who knows how long. The dealership really wanted to sell us a new car. Had it been our local dealership, we would have insisted on the repair, warranty or not. We decided rent a car and back home (300 miles) We had been waiting in the lobby, waiting for Lyft, when Mr. Prieto approached us and asked how much money would we be willing to pay for the Hyundai Kona 2025 we had been considering. We told him 20-22k. A few minutes later he came back with $22,650 written on a piece of paper and a question, "Would you accept that price?", and we said yes. After all, this was only 2650 above the most scary estimate of engine repair. We were then led to the Finance Manager, Mr. Layton, who proceeded with our contract. All pages of this contract were presented to us on a small tablet on which we were shown the places to click to "sign". That was a big mistake on our part. We should have insisted on getting this on paper, so that we could read the disaster we were signing. Mr. Layton explained to us the benefits of the different "extended warranties", which we politely declined. After a short bathroom break, my wife alerted me to the fact that the price of the car went from $22,650 to $37,000 total. When I asked about it, it was explained to me that the low price didn't include the $7,000 of the down payment collected from us, the $6k in extended warranties or the various fees slapped on top of all this. When asked to remove the warranties, Mr Layton began huffing and puffing, but eventually proceeded to do just that. Another bout of "signing" on the in tablet followed, after which we were presented with a key to our new car, perfunctory instructions and a tiny flash drive, where all the documents we just signe were to be found. We could do it only after driving home for 7 hours and then we discovered, to our horror, that the warranties were still there and we were on the hook for $36k. We made many phone calls to the dealership and other places, trying to remove the warranties. This was an exercise in futility, lies, and rudeness. Eventually, after almost 3 months of fighting, we got a confirmation that one of those warranties had been removed. We have yet to check. The documents on the flash drive would be a useful exhibit in court. We have two bills of sale. One is listing oil changes for $1000 twice, and something called Permplast Protection - apparently a special coating on the paint and windshield. When I called the company listed on this warranty, they told me it cannot be removed, as it must have been applied by the dealer before we drove off. Yet there is no evidence that this was applied, so I am afraid this is just "vaporware". Besides, if that HAD been applied without our consent, shouldn't it be included in the price of the car and not as an add on? A few pieces of advice for potential customers of this dealership: 1. Go elsewhere 2. Do not buy a car far away from home 3. Demand that all the documents you sign are in paper form and check them carefully We were being fools - I admit - two elderly people far from familiar grounds. More

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It took us from 10:30 am to 5:30 pm to purchase our car. THAT IS REDICULOUS. There was no discussion about anything, having to do with the price of the car or any other costs. The sales person just put a THAT IS REDICULOUS. There was no discussion about anything, having to do with the price of the car or any other costs. The sales person just put a piece of paper in front of us and exped us to sign it. When we finally saw the price, nearly $10k was added on Again,THAT WAS RIDICULOUS! It was the worst car buying experience ever. Holy and Brad were great but anyone else who stepped in to speak with us was useless. If it were not for Holy, and because you are close to home, we would have never purchased the car from you. I will warn anyone who comes to purchase a car from you of your tactics and our horrible experience. More

by BERTLETS Verified Customer Verified Customer

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They are basically a No Haggle dealership and used no haggle dealership tactics. “We have the best pricing so we won’t go down”, then add on a bunch of fees to make the cars value way higher than the car haggle dealership tactics. “We have the best pricing so we won’t go down”, then add on a bunch of fees to make the cars value way higher than the car is worth. Their unwillingness to work with us was a huge turn off, and there aggressive tactics were overwhelming. I don’t see myself going back no matter how good the deal nor visiting there sister dealerships. This is a dealership for people that are afraid to say this is too much or just have money to blow, because no haggle dealerships are making profiting big time. You could also tell that they were looking down on us because we looked younger and had less money. Don't judge a book by its cover, they treated us as if I knew nothing about what I was talking about, not know that I have worked hand and hand with Car sales departments for 5 years and have a B.S in Health information Technology. They really messed up getting an easy sale and on future business. These are Hyundais in the end and are very plenty and have plenty of competition at the end of the day More

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Marvin and Anthony. Were great. Service done in timely and very professional service management as well needs were met and I was kept well informed duing the repair Were great. Service done in timely and very professional service management as well needs were met and I was kept well informed duing the repair More

by STEVEH4634 Verified Customer Verified Customer

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I greatly appreciate the time Caleb and Bradley and the rest of their team that took the time to help me navigate my delicate situation and were able to give me options that best fit my situation and my bu rest of their team that took the time to help me navigate my delicate situation and were able to give me options that best fit my situation and my budget. More

by KGRIMMETT94 Verified Customer Verified Customer

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los trabajadores son muy atentos me trataron muy bien que de muy sastifecha. la recomendacion para mi nuevo Santa Fe fue muy certera me encanta mi nuevo modelo. de muy sastifecha. la recomendacion para mi nuevo Santa Fe fue muy certera me encanta mi nuevo modelo. More

by lauradchery Verified Customer Verified Customer

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This was the easiest new car sale I've ever experienced. The sales representative, Nicole Paquette was thorough, friendly and patient which was very comfortable through the process. The financial process The sales representative, Nicole Paquette was thorough, friendly and patient which was very comfortable through the process. The financial process was equally as efficient. I have already referred some friends to the Wesley Chapel dealership. More

by Peternal Clark Verified Customer Verified Customer

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The dealership is awesome was able to get the deal I wanted very happy with my purchase. wanted very happy with my purchase. More

by CUBENAS.RAY Verified Customer Verified Customer

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Carlos, Leonard, Jhon & Caleb was AMAZING. . took every good care of us as well as answered all of our questions.. we will recommend . took every good care of us as well as answered all of our questions.. we will recommend More

by Michelle C Verified Customer Verified Customer

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Jasmine the best person I have dealt with @ this dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. More

by ERSWEETY01 Verified Customer Verified Customer

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