Bryan Malave
Bryan Malave at Big Star Hyundai

Bryan Malave

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

Contact Me
4.8
57 Reviews

I specialize in customer service! The best of the best. My priority is to get you well taken care of!

Dealership Experience

2 yrs, 5 mos

Industry Experience

24 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.8

57 Reviews

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57 Reviews of Bryan Malave

June 30, 2025

Dealership Rating
Employee Rating

Great customer service and easy to deal with. Always answered all of my questions and responded quickly when needing an update. More

by Adriayala0418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 28, 2025

Dealership Rating
Employee Rating

Bryan did an excellent job letting me know what was wrong with my car. He made a video showing me. Also, what needed to be done that day and what needed done soon. Clear pricing as well. More

by KAYLEEJACKMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 26, 2025

Dealership Rating
Employee Rating

The repair was fine but there was grease on steering wheel and visor and a pillar More

by brianmanis950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Big Star Hyundai responded

Thank you for your business and feedback. Sounds like we got the repair done right, but we missed the mark on a clean finish. That's definitely not the experience we want you to have, and we sincerely apologize for the grease left behind on your vehicle. We'd like to make this right. Please bring your vehicle back, and we'll be happy to thoroughly reclean the vehicle for you. We'll ensure your car is returned to you in the condition you expect. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

June 22, 2025

Dealership Rating
Employee Rating

Everything went smooth and the Customer Service was way more than exceptional and I really do love this location More

by arenshenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 22, 2025

Dealership Rating
Employee Rating

They always try and sell additional services at an extremely inflated price. To slow service More

by gage5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 23, 2025

Big Star Hyundai responded

Thank you for your business and sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

June 13, 2025

Dealership Rating
Employee Rating

I was very pleased with the updates and the videos were very impressive. All in all the customer service was very good. More

by BIBLECL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 06, 2025

Dealership Rating
Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

June 06, 2025

Dealership Rating
Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon

June 04, 2025

Dealership Rating
Employee Rating

My experience with the dealership was good it's my experience with the service department that could have been improved I'm not sure if your team is overworked or short hand but the response time is p More

by dabecerril
Recommend Dealer
Yes

Other Employees Tagged: Bryan Malave

Jun 04, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

May 29, 2025

Dealership Rating
Employee Rating

Left the bolts out of the cover plate for my oil when the changed it last. It drug the ground for a couple of days before I figured it out. They also did not replace one of the clips on my glove box after More

by rooreece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 30, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

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