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Bryan Malave
Bryan Malave at Big Star Hyundai

Bryan Malave

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.8
74 Reviews

I specialize in customer service! The best of the best. My priority is to get you well taken care of!

4.8

74 Reviews

Write a Review

Dealership Experience

3 yrs, 8 mos

Industry Experience

26 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

74 Reviews of Bryan Malave

October 12, 2026

Dealership Rating
Employee Rating

Excellent customer service everything was super dooper really super dooper like Majorjorly super dooper for real More

by Dshultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Steffy Hernandez, Paul Davila, Jessica Harber, Mary Bilcic, Mehma Baig, Keith Lane, Samamtha Lundberg , Khol young and Krystle Cole

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February 15, 2026

Dealership Rating
Employee Rating

Service was prompt and friendly. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. More

by gerifoisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Steffy Hernandez, Paul Davila, Jessica Harber, Mary Bilcic, Mehma Baig , Kohl Young, zzKaleb zzChadwell

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Feb 16, 2026

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 13, 2026

Dealership Rating
Employee Rating

Service was excellent. The technicians are courteous and knowledgeable. Juan did a great job. I. Have been buying cars from this dealer for over 20 years. More

by AKAMORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez , zzKaleb zzChadwell

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Feb 13, 2026

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 09, 2026

Dealership Rating
Employee Rating

The staff is courteous and willing to accept walk ins without an appointment, however despite the videos that sound like they know exactly what's wrong, and they always say my vehicle is in great conditi More

by Beckum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steffy Hernandez

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Feb 10, 2026

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are pleased to hear that you found our team courteous and our walk-in availability convenient, but it is disappointing to learn that your repair experience did not meet your expectations. We strive for precision in our diagnostics and it is never our intention to have a guest return for unresolved issues or additional evaluations. We take your comments seriously as we work to ensure our technical expertise matches the high level of service our entire team is committed to provide. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 27, 2026

Dealership Rating
Employee Rating

The wait time too long. It should not take 3 hours for an oil change More

by c-bond007
Recommend Dealer
Yes

Other Employees Tagged: Bryan Malave

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Jan 27, 2026

Big Star Hyundai responded

hank you for your review. We apologize for the wait and any inconvenience. We agree, it shouild not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 26, 2026

Dealership Rating
Employee Rating

They talk nice but service is average. Also they never rotate my tires and few months back they messed up with my engine cover More

by kasim_71
Recommend Dealer
No

Other Employees Tagged: Bryan Malave

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Jan 26, 2026

Big Star Hyundai responded

Thank you for the opportunity to be of service to you and for being honest with us. We pride ourselves on being friendly, but that should never come at the expense of top-tier technical work. I’m very sorry to hear about the engine cover issue and the missed tire rotations. We’d like the chance to make this right and ensure your vehicle is back to 100%. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

January 25, 2026

Dealership Rating
Employee Rating

Clean facilities friendly staff in and out very quickly. Was greeted immediately by. I will return More

by Kaylynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young

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Jan 26, 2026

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 19, 2026

Dealership Rating
Employee Rating

Bryan was very knowledgeable and answered all of my questions in a polite and professional manner. He even stayed after closing to make sure I got back into my vehicle after it was serviced. Thank you, More

by Adrisolis347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Chairis , Brandon Sandoval

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Jan 19, 2026

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 11, 2026

Dealership Rating
Employee Rating

Very efficient and professional. Clear communication about what services were needed for my car. I received very efficient and professional service. Clear communication about what wa More

by deborahwc
Recommend Dealer
Yes

Other Employees Tagged: Bryan Malave

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Jan 12, 2026

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 06, 2026

Dealership Rating
Employee Rating

Bryan Malave managed to be attentive as possible on a very busy day. The only hold up in getting my vehicle was that the car wash was backed up. More

by noemail_10743307
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 12, 2026

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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