Bryan Byrd | Page 2

This dealer is the best thetre is. They always take care of you. Extra mile and then some. They always take care of you. Extra mile and then some. More

by skmesser Verified Customer Verified Customer

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Professional and friendly. But like all Honda dealerships, one always leaves paying more than expected. But like all Honda dealerships, one always leaves paying more than expected. More

by jcrider2 Verified Customer Verified Customer

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Always a quick and easy process from scheduling appointments, service process and finally check out process.. appointments, service process and finally check out process.. More

by Apetzkmy7 Verified Customer Verified Customer

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Great customer service right when I pulled up, the gentleman came out with great customer service. Ask what I needed got me into the waiting room and was there maybe about an hour gentleman came out with great customer service. Ask what I needed got me into the waiting room and was there maybe about an hour More

by sissyunicorn Verified Customer Verified Customer

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Great job and hardly no wait time. Thanks and price was no problem at all. Thanks and price was no problem at all. More

by eugenecarlaann@hotmail.com Verified Customer Verified Customer

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Very welcoming place nice waiting area to wait for car . Clean restrooms to use . Easy scheduling Clean restrooms to use . Easy scheduling More

by respsarah Verified Customer Verified Customer

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Ed and Bryan are always So HELPFUL! ! I APPRECIATE THEM SO VERY MUCH!!! Thank you!! ! I APPRECIATE THEM SO VERY MUCH!!! Thank you!! More

by DOROTHY.STEPHENS10 Verified Customer Verified Customer

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I appreciate this dealership taking care of my Hondas ever since it opened and when it was Frank Kent before that-over 30 years total! ever since it opened and when it was Frank Kent before that-over 30 years total! More

by LISKAZ88 Verified Customer Verified Customer

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I like this dealership very much! ! Have used them for over 10 years. Their service/repair is fair & dependable! Erica is great to work with!! ! Have used them for over 10 years. Their service/repair is fair & dependable! Erica is great to work with!! More

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I am tagging the service director because the employee I spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... I purchased a battery at Honda Fort Worth in April 2019, but that battery failed in July 2021. I went back to the dealership and it was replaced for no charge. Today, I went to Honda of Weatherford (because it's closer to my home) and they informed me that my battery is bad and needed to be replaced. I left that location to go home and find my paperwork from my last replacement. I found my paperwork and checked the battery. It is labeled with the date 6/21 and a 100-month limited warranty. I called Honda of Fort Worth's service department about bringing it in for a replacement. I was informed that batteries only carry a 3-year, 36,000-mile warranty. My battery is within those parameters. However, they refused to honor the warranty stating that it is only good from the date of the original battery - April 2019. The girl on the phone also told me that the 100-mile warranty written on the battery doesn't mean anything at all. That "it is useless, I do not know why they put that on there." I suppose this is a warning on several levels: 1.) Honda brand batteries are garbage. My original battery, plus the two replacements only last approx. 28 months each. 2.) The warranties are deceptive. Why isn't the 3-year warranty valid from the installation date of the battery? Don't even get me started in the 100-month warranty scam. 3.) The service team is disrespectful and not helpful. She would not give me her name, refused to transfer me to anyone else, and hung up on me twice. During my original call then when I called back. More

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