Brock Grim

If I could give Justin a worse score I would. I had at least two bad interactions where Justin had dismissed my concerns. But one time I confronted him after he dismissed my concerns again. Two w I had at least two bad interactions where Justin had dismissed my concerns. But one time I confronted him after he dismissed my concerns again. Two weeks later coming back in for the concerns I had expressed he again proved that his customer service skills had not improved and AGAIN dismissed my concerns. If I decide to use Toyota of Des Moines in the future, I will purposely ask to not have Justin. Even after my 10/10 bad experience with Justin, Brock came in and really turned the experience around. He listened to my concerns and explained them to me. He went above and beyond what he needed to do. So thank you Brock. More

by Abbi Verified Customer Verified Customer

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Well done and so efficient. I like getting the video inspection. In and out in just over 30 minutes. I like getting the video inspection. In and out in just over 30 minutes. More

by John Cherry Verified Customer Verified Customer

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Great service. Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota More

by LYON3DSM Verified Customer Verified Customer

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They did a great job replacing my whole power folding passenger mirror on my Lexus SUV. They didn’t care I brought my own part in. The service advisor and tech was wonderful. The price was amazing as wel passenger mirror on my Lexus SUV. They didn’t care I brought my own part in. The service advisor and tech was wonderful. The price was amazing as well. More

by mikkelsonjoey Verified Customer Verified Customer

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I have been a Toyota fan for a number of years. Currently have two and a number of trades. Was disappointed at my last trip about remote start that only works occasionally. I have been told by two Currently have two and a number of trades. Was disappointed at my last trip about remote start that only works occasionally. I have been told by two Toyota employees that it is just a bad design and they often deal with complaints about it. They say I need to subscribe to the app which is not what I purchased. Employees have been great but frustrated there isn't anything they can do about it. Thanks for asking. Harold Good. More

by Artnanny55 Verified Customer Verified Customer

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I really Love my car and will continue to have it serviced with your team! serviced with your team! More

by FRCOCO1848 Verified Customer Verified Customer

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Excellent Difficult to get ahold of technician. No Shane Siegel is terrific! Service was done quick. No Shane Siegel is terrific! Service was done quick. More

by MIKEWEN1994 Verified Customer Verified Customer

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It's all been good No stop Stop stop stop stop stop stop stop stop stop stop stop stop More

by Cindy Reiser Verified Customer Verified Customer

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Top notch dealership. The service has been great! Don't know what more I can say The service has been great! Don't know what more I can say More

by Brandowron30 Verified Customer Verified Customer

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Service was fine. Charged my wife over 100 dollars for a (generously) 15 dollar filter. Charged my wife over 100 dollars for a (generously) 15 dollar filter. More

by RITLAND.BEN Verified Customer Verified Customer

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