Brittany Weiss

Took my 2016 BMW to Autohaus for a recall item. They took my car at the appointment time, got the work done promptly and I was ready to go. Via a video inspection, they made me aware of a couple They took my car at the appointment time, got the work done promptly and I was ready to go. Via a video inspection, they made me aware of a couple other maintenance items that need to be repaired. More

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Service department was very flexible and there was excellent communication. Everything was taken care of as promised. excellent communication. Everything was taken care of as promised. More

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My technician David Mainini was very thorough and helpful in getting my car serviced! I like that they send a detailed video report of the multipoint inspection. in getting my car serviced! I like that they send a detailed video report of the multipoint inspection. More

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Great service. Very helpful and quick. It was easy to schedule and it went very smoothly. Very helpful and quick. It was easy to schedule and it went very smoothly. More

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Bought my car at Autohaus in 2016 and have always taken it back there for all service visits. Always a good experience. Great people. it back there for all service visits. Always a good experience. Great people. More

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Went in for oil change and a recall and received excellent service. Will be back! excellent service. Will be back! More

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Very efficient scheduling for service. Service was performed timely and communication was exceptional. Would definitely recommend. Service was performed timely and communication was exceptional. Would definitely recommend. More

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1. Communication with my sevice tech Brittani Weiss was very bad. The dealership had my vehicle for 3 weeks the only time she communicated with me was when I dropped the vehicle off and when it was ready. very bad. The dealership had my vehicle for 3 weeks the only time she communicated with me was when I dropped the vehicle off and when it was ready. I called her 3x to only get voicemail with no return call. 2. The service department broke my wheel lugs although they put new wheel lugs on free they didn't replace wheel lock lugs. They stated wheel lock was not in vehicle but had someone called me they where in fact in the vehicle. 3. I was charged a diagnostic fee for a issue that was covered by a warranty of which I was told was covered under warranty. These are the reasons why my experience was not good More

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When I take my Honda to the dealership for service they always return it washed. When picking up my BMW after a few days I know it will need washing. By me. Also, bought my X5 2 months ago with monitor iss always return it washed. When picking up my BMW after a few days I know it will need washing. By me. Also, bought my X5 2 months ago with monitor issues that they been unable to resolve. Been in twice so far. AC too had issues which they hopefully resolved. More

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Very clear communication; highly responsive. Kind and courteous customer service. Always has been a pleasure to work with. Thank you! Kind and courteous customer service. Always has been a pleasure to work with. Thank you! More

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