Brittaney Quick
Brittaney Quick at BMW of Westlake

Brittaney Quick | Page 73

Service Location Manager

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.9
873 Reviews
4.9

873 Reviews

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873 Reviews of Brittaney Quick

July 20, 2021

Dealership Rating
Employee Rating

Excellent job handled all my needs in a professional way. Very satisfied excellent service. I recommend it to everyone. They kept their promises to me and Iam very happy with everyone. More

by INAS_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Caruso, John Cordell, Jeff Hughes , Nate Lieb, Jim Strunk

Jul 20, 2021

BMW of Westlake responded

Thanks for letting us know about your positive experience with everyone and for your loyalty!

July 20, 2021

Dealership Rating
Employee Rating

Came on time as promised. Work was done. Car was clean. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. More

by R_MIHACEVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2021

BMW of Westlake responded

Thanks for the great review about Brittaney and BMW of Westlake!

July 15, 2021

Dealership Rating
Employee Rating

Always helpful and professional. They do everything that can to make it a good customer experience. I would buy another car from this dealership in the future More

by BTROXIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Strunk

Jul 15, 2021

BMW of Westlake responded

Thanks for the great review and your loyalty!

July 14, 2021

Dealership Rating
Employee Rating

Painless. Quick efficient, lovely people to talk to AND, paying my bill was painless as Annie & I had delightful conversation. I’ve used genius in the past and that very good as well More

by cherepj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Strunk, Annie

Jul 14, 2021

BMW of Westlake responded

Thanks for the awesome review!

July 13, 2021

Dealership Rating
Employee Rating

I needed to return after I had a recall done due to a wire that was not connected properly ( battery) This is unacceptable and I’m rather upset over the situation. More

by PATLBOSKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Cordell , Jim Strunk

Jul 14, 2021

BMW of Westlake responded

Hello, thanks for letting us know about your experience. We apologize for this and we'd like to make it right. Please contact the service manager, Carl, to discuss further at 440-887-0000. Thanks.

July 12, 2021

Dealership Rating
Employee Rating

Everyone was very nice and helpful! I highly recommend this location to all friends and family! Thank you for the great service over the years! More

by Saint1i2l3l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2021

BMW of Westlake responded

Thanks for the awesome review and recommendations!

July 11, 2021

Dealership Rating
Employee Rating

I’m very happy with everything BMW has helped with thus far! Everyone is very nice and a joy to communicate with! I will highly recommend this location to all my friends! Thank you! More

by Mattclover12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick and Anne

Jul 12, 2021

BMW of Westlake responded

Thank you for this great review!

July 10, 2021

Dealership Rating
Employee Rating

This was my first experience with BMW and I want to thank Ken for being a great salesman. He was not pushy at all! I knew what I wanted and he laid all the numbers out for me and told me the best way to save More

by CKC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Delk, Mike Niedzwiecki , Justin Niedzwiecki

Jul 10, 2021

BMW of Westlake responded

Thanks for the awesome review about the team at BMW of Westlake!

July 09, 2021

Dealership Rating
Employee Rating

I have had no problems with the service since 2016. That is why I keep returning and buying my cars here. I am very happy. More

by CHARLESSTOLLENWERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Tunnell, Robert Strecker, John Cordell, Cameron LaPorte, Jared Jeschelnig , Nate Lieb, Jim Strunk, Dan Walker, John Redden

Jul 09, 2021

BMW of Westlake responded

Thanks for the awesome review and we appreciate your loyalty!

July 08, 2021

Dealership Rating
Employee Rating

I had a scheduled 9:00 appointment that I personally made over the phone in advance to have new rear brakes installed, only to find out after my arrival which I drove 30 minutes to dealership that the brake More

by VELEZ.DALLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Cordell

Jul 08, 2021

BMW of Westlake responded

Hello. Thanks for bringing this to our attention. We're sorry about you experience. When you called you didn't know what kind of BMW model it was so we told you to just bring it in the next morning and we'd take a look at it. When you came the next morning we discovered the year and model, which we didn't have the brakes for. Brakes have been on back order for many models for months now. We apologize for the inconvenience. If you'd like to discuss this further, please contact the service manager Carl at 440-887-0000.

Jul 10, 2021

VELEZ.DALLAS responded

This is not true! I provided my vin, year , make and model .

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