Brittaney Quick

Service and the people were great, but I bought a brand new set of Perelli tires and they were filthy they cleaned up nice but new set of Perelli tires and they were filthy they cleaned up nice but More

by gschudel Verified Customer Verified Customer

Report | Print

Treated me fairly. Timely and good service advisor.thank you very much Don’t tell me how much to write. That’s pissing me off Timely and good service advisor.thank you very much Don’t tell me how much to write. That’s pissing me off More

by DAVID.FAGNILII Verified Customer Verified Customer

Report | Print

Always fast and efficient service. They have best customer service. They always go above and beyond. They have best customer service. They always go above and beyond. More

Report | Print

Westlake BMW has consistently cared well for my cars. The service dep't is prompt, courteous, and professional. Matt was excellent earlier this week. John Caruso in sales has put me into two superb BMW The service dep't is prompt, courteous, and professional. Matt was excellent earlier this week. John Caruso in sales has put me into two superb BMWs. More

by COLLIN71 Verified Customer Verified Customer

Report | Print

Super amazing customer service they very to nice to me and made my time feel valued and made my time feel valued More

by Ochoa.guillermo Verified Customer Verified Customer

Report | Print

Easy to work with. Car was serviced quickly even though it was an unscheduled visit. Car was serviced quickly even though it was an unscheduled visit. More

by krebscarla Verified Customer Verified Customer

Report | Print

Great service and people are always pleasant would recommend to the dealer to all that I know recommend to the dealer to all that I know More

by PMATOUSEK Verified Customer Verified Customer

Report | Print

Hubby took my truck in for a recall. Excellent service and friendly staff. Awesome just awesome. Excellent service and friendly staff. Awesome just awesome. More

by Princess Verified Customer Verified Customer

Report | Print

First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More

by GENTPET Verified Customer Verified Customer

Report | Print

I have my car serviced here. It took two trips to fix my car. The service tech missed tightening a bolt on my anti-freeze pump. It took two trips to fix my car. The service tech missed tightening a bolt on my anti-freeze pump. More

by NICK.CODISPOTI Verified Customer Verified Customer

Report | Print