Bridgett Kirby | Page 3

Hi, i came here first time for camry transmission issue, normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automat normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automatic door, sitting in car like always in other places someone came and ask you have appointment, how can we help you take care of milage and takes you to the car specialist, but here no one came, i sit in car for couple of miutes, then went in office, 4,5 people there, it was like no one wants you to be here, finally a guy asked you have appointment, no greetings no have a seat nothing, i told him my name then he told me another guy will look after you, might be he was tod i think so. then he get started i told him that issue is with transmission, he asked me do i have warranty, i told him no he told me the charges, i said okay, he does not bother do i wait here, where the sitting area we have coffee and vending machine, like on other 2 places they do. i just left, he called me in evening told me that transmission issue, i asked him how much it cost to fix, he mentioned around $8000. i told him i cannot afford that much right now, he just ok come and pick the car, i told me i will come next day. he is ok with that. he never gave me option for bank fix the car on credit or anything, next day i went with family because we thinking to buy new Tundra/ Land cruiser. we looked both cars sales specialist was great gentleman. well after that i went inside to pick the car. there was a lady. no Hi, Hello no greeting, that weired behavior, '' you came here to pick the car'' . with rude behavior. you have to pay and wait outside your car will be there. i lady brought my car outside, she is nice lady with smile on her face. but am 100% sure i will never go here for service and sorry to say not even to get a new car. i preferred toyota on baltimore national like. nice professional people over there. I am already in tension that my car has a transmission issue and you toyota westminster guys giving me rude non professional behavior. More

by Imran Verified Customer Verified Customer

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Jacob Staub and the rest of the Service Team always make the experience pleasant quick and worry free. the experience pleasant quick and worry free. More

by scarff7763 Verified Customer Verified Customer

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The service at Koons Toyota was excellent. Everyone in the service department was friendly and professional. My inspection was on time and thorough. Everyone in the service department was friendly and professional. My inspection was on time and thorough. More

by JAYBBLUES Verified Customer Verified Customer

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I have all of my vehicles purchased and serviced at Koons,Todd is very thorough. Koons,Todd is very thorough. More

by cwess8 Verified Customer Verified Customer

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Great service Carr was ready when they promised. I would recommend anyone to go there. I would recommend anyone to go there. More

by paulhapbellsr Verified Customer Verified Customer

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Todd and his Yeam do an awesome job every time. Definitely a fan of Koons Toyota. Definitely a fan of Koons Toyota. More

by chuckfusco123 Verified Customer Verified Customer

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Excellent experience at Koons Toyota Westminster! ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from Koons Toyota Westminster, my salesman went above and beyond to help me understand and get the best deal possible on my trade in as well as the finance manager they are excellent to work with! As well as the service department and my service worker who I dealt with on my first time into the service department.all staff All Staff are courteous kind and explained to the fullest detail all my question's every time I have needed service from them , I give them all five stars!! Thank you Koons Toyota of Westminster we appreciate you very much!! More

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Service was efficient and informative. Problems were reported quickly and no pressure on solutions here. Problems were reported quickly and no pressure on solutions here. More

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Excellent Service. Keep Up the Excellent Work.Great Excellent Service. Keep Up the Excellent Work. Great Work. Great Work. Great Work. Great Work. Great Work. Great Work. Great Work. Great Work. Excellent Service. Keep Up the Excellent Work. Great Work. Great Work. Great Work. Great Work. Great Work. Great Work. Great Work. Great Work. Great Work. More

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Wonderful, everyone is super friendly! Just walking through the door, you are greeted with the best faces, there wasn't a wait, and they helped me with all the questions that I needed answe Just walking through the door, you are greeted with the best faces, there wasn't a wait, and they helped me with all the questions that I needed answers to. More

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