Brian Withem
Brian Withem at Five Star Chevrolet

Brian Withem | Page 8

Service Advisor

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

Contact Me
4.9
108 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

22 yrs, 3 mos

Specialties & Trainings

I-Car Certified

4.9

108 Reviews

Write a Review

108 Reviews of Brian Withem

January 30, 2023

Dealership Rating
Employee Rating

Need work done on my truck. This is the only dealership that has worked on my truck. Several call to dealership to set an appointment and no return call. Called Alan Brow the GM More

by BOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alan Brown, Cant remember

Jan 31, 2023

Five Star Chevrolet responded

Hello Bob, You are a valued long-time customer at our dealership and we assure you we have been attempting to contact you. Although, Mr. Brown was out last week at meetings, several of our staff have left voice messages at the number we have on file. If you wouldn’t mind asking for James Cassels or Chris Selbach at 972-389-6700, we will gladly set your next appointment as soon as possible. Our sincere apologies for the delay in communications. We hope to hear from you soon. Sincerely, Chris Selbach, Service Director

January 18, 2023

Dealership Rating
Employee Rating

Awesome customer service and friendly folks! I will recommend them to family and friends! Thx More

by Jaye40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2023

Five Star Chevrolet responded

Thank you, Jaye40, for making Five Star Chevrolet your auto center. Your recommendations are greatly appreciated and we want you to know we continue to be available for your service questions at 972-389-6700. Let us know how we can help you enjoy your vehicle. Best Regards, Chris Selbach, Service Director

January 18, 2023

Dealership Rating
Employee Rating

just now NEW DO NOT PURCHASE CAR FROM HERE THEY SELL LEMONS AND UP THE PRICE ON OLDER USED CARS WITH HIGH MILEAGE. Vehicle didn’t last 8 months after being well maintained for the 10,000 miles I had it. More

by AP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lloyd Facen , James Cassels, Manny Galan, Matt Hewison

Jan 19, 2023

Five Star Chevrolet responded

AP, Customer feedback is taken quite seriously at our dealership. To confirm today’s phone conversation, we are open to speaking with you when you return to Texas regarding the aged Kia which was financed in April 2022 and at that time recorded 140,000 miles. When we reached out to address your review, we learned your vehicle is at a Tennessee dealership and you are faced with a decision based on their recommendations. We assure you we value our customers and we would like to welcome you back to our location upon your return. In the meantime, we have reported your multiple pseudo-name reviews to the platform based on your unsubstantiated claims.

Jan 19, 2023

AP responded

I love the copy and paste response. My claims are substantiated. Who knew it was against car buying protocol to travel and visit family for Christmas. Now I’m stuck due to engine failure. Your service advisor told me this is a known issue with this vehicle and yet you still decided it was good to sell at double its value. I took it to a dealership here based on the direction from your service team. Unless you’re buying the car back, replacing the engine and paying for the tow back to Texas you’ve given no solutions.

January 16, 2023

Dealership Rating
Employee Rating

Great communication through out the whole process of getting my truck worked on. Would highly recommend coming to this store for your service needs. More

by cowboysfan484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Five Star Chevrolet responded

Cowboysfan484, Your recommendation of Five Star Ford Chevrolet is truly appreciated. Thank you for recognizing Brian and our service department. We look forward to scheduling your next appointment at 972-389-6700. Best Regards, Chris Selbach, Service Director

December 21, 2022

Dealership Rating
Employee Rating

Dependable and knowledgeable about the products they sell. From the purchase to the service of my car it have been a great experience. More

by Charles McGriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2022

Five Star Chevrolet responded

Thank you, Mr. McGriff, for continuing to choose Five Star Chevrolet. Both our sales and service teams are available for your vehicle questions at 972-389-6700. Enjoy your travels and happy holidays from all of us at the dealership. Best Regards, Alan Brown, General Manager

December 17, 2022

Dealership Rating
Employee Rating

Another great service visit. ..everyone is always so nice and helpful and a big thanks to Brian!! More

by wheelee2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto , Chris Selbach

Dec 18, 2022

Five Star Chevrolet responded

Hello wheelee2004, Your feedback is greatly appreciated! Thank you for allowing the Five Star Chevrolet service team the opportunity to help with the care of your Audi. Customer service continues to be a priority, so reach Brian, Amanda, or me at 972-389-6700. Happy Holidays, Chris Selbach, Service Director

October 23, 2022

Dealership Rating
Employee Rating

I think 5star is a great dealership with excellent customer service and they go the extra mile for their customers. More

by BigZilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 24, 2022

Five Star Chevrolet responded

BigZilla, Congratulations on your purchase at Five Star Chevrolet. Thank you for recognizing both our sales and service staff members. Customer satisfaction remains a priority. Reach us at 972-389-6700 any time we can offer our automotive knowledge. Best Regards, Alan Brown, General Manager

October 07, 2022

Dealership Rating
Employee Rating

Brian, the service writer went beyond the call of duty and that he found a old recall that I had not received and which covered the repairs which I had bought the car in. The result was that the repairs w More

by r.alhilali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2022

Five Star Chevrolet responded

Thank you for recognizing Brian and the Five Star Chevrolet service department. We do all we can to make certain our customers are satisfied with their vehicle's care. When you need our advice, please give us a call at 972-389-6700. We hope to see you again. Best Regards, Chris Selbach, Service Director

Oct 07, 2022

r.alhilali responded

This is a true experience.

October 05, 2022

Dealership Rating
Employee Rating

Great job and quick service. I was very satisfied with the job. Very happy with my new car. More

by ernestvalencia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Five Star Chevrolet responded

Thank you, ernestvalencia2, for taking the time to rate your Five Star Chevrolet service experience. Brian and our techs are always available to address future care questions at 972-389-6700. We look forward to hearing from you again. Best Regards, Chris Selbach, Service Director

September 27, 2022

Dealership Rating
Employee Rating

Made an appointment. Pulled in. Got a video from the mechanic working on my truck. Oil change and tire rotation. Went pretty quick. Got a text from Brian telling me we ar More

by 5Starchevyguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2022

Five Star Chevrolet responded

5Starchevyguy, We want you informed and completely happy with our services at Five Star Chevrolet. When Brian or I can offer advice in the future, please reach us at 972-389-6700. We look forward to welcoming you back to the dealership. Thank you, Chris Selbach, Service Director

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