Brian Walker

Service department is amazing to work with and always take good care of us every time we come in or have a concern. take good care of us every time we come in or have a concern. More

by Ray Verified Customer Verified Customer

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My wife and I have purchased vehicles and have had them serviced since 2000 at Ken Garff Riverdale. We have always had a positive experience with both all these past 24 years. That is why we keep coming serviced since 2000 at Ken Garff Riverdale. We have always had a positive experience with both all these past 24 years. That is why we keep coming back when the time comes when we need a new or used vehicle. More

by kevin.bair Verified Customer Verified Customer

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We are grateful for Tyler, Isaac, Brian, and Liz for making our Lease easy , it went smooth. making our Lease easy , it went smooth. More

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Tyler was attentive and listened to exactly what I wanted. He was open and honest with me and made the car buying experience easy and painless. wanted. He was open and honest with me and made the car buying experience easy and painless. More

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I’ve had the best experience here! Everyone is so amazing and took their time to fully explain the answers to all my questions. Tyler was amazing to work with and made my first car-buy Everyone is so amazing and took their time to fully explain the answers to all my questions. Tyler was amazing to work with and made my first car-buying experience perfect! More

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Super friendly, very knowledgeable, courteous. Listened to what I wanted in a car. No high pressure just great service. Listened to what I wanted in a car. No high pressure just great service. More

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This is our second lease with Garff Honda and Riverdale. We must say that dealing with Jordan on both occasions was an absolute delight. He is very down to earth very conscientious and very interested in hi We must say that dealing with Jordan on both occasions was an absolute delight. He is very down to earth very conscientious and very interested in his customers. We would recommend him highly for anyone that wants to purchase a new Honda or lease one. We wish you the very best Jordan thank you again for an exceptional experience with you. More

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The GSM at this store is the best. I highly recommend them to anyone interested in a vehicle. I highly recommend them to anyone interested in a vehicle. More

by BLWALKER1219 Verified Customer Verified Customer

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Super easy and simple process working with Tyler! He worked with us in every way he could! Really appreciated him! Absolutely love our new car!! He worked with us in every way he could! Really appreciated him! Absolutely love our new car!! More

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This was a new car purchase experience. An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, a An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, after talking to a few of them - and Riverdale is one of their best. Technically I don't usually give 5 stars for stuff. Because 5 stars should be nearly unattainable. But we are taking about CAR DEALERSHIPS here, so I just cannot imagine an amazing car buying experience. I actually had a challenging experience, where they technically would have been able to tell me "tough luck" but they took care of me instead. And for that I had to give them 5 stars. I am from south Salt Lake Valley. I came in with my wife and 2 kids (1 and 4) - after already taking an hour test drive of a Toyota minivan in Salt Lake, and driving an over an hour total already (not including test drives), on the way to visit relatives in Pocatello. Chad for some inexplicable reason which I will always be grateful for, had kept us in mind for a particular minivan, and notified me a week before it showed up - even though we hadn't ordered or put a deposit down - and held it for us until it was ready for us to test drive. So that was really very nice and unexpected! It was truly awesome because somehow the stars aligned and on the same day we were able to test drive a Sienna earlier the same day, as I was unwilling to finalize such a big purchase without test driving ALL the vehicles I was considering - and they were generally months long waits with an order/deposit! We test drove it, and liked it better than the Toyota we'd driven earlier in the day - and decided to make the purchase right then - minivans are still generally a waiting list item these days, we knew if we stewed about it, it would likely be sold in 24-48 hours. Chad was super straightforward, stuck to MSRP, gave me the menu, talked about things - pushed the vehicle service plan a little hard, which I kind of expected and I thought I was ready but I wasn't - because I was expecting them to sell HondaCare, but they sell a different VSC - still a nice comprehensive one (exclusionary) - and gave a good price too. I waffled but my kids were spent and one was screaming so I said yes to more than I really wanted and just signed the paperwork. Since were were headed to Pocatello, Chad said they'd have it gassed up and cleaned up nice for us to pick up on our way back the next day. After researching and talking with my wife, we decided we wanted HondaCare instead, for our own reasons, and use our own insurance for another thing on the menu. But we'd signed - Ken Garff could've technically said - this one is cancellable (VSC) we'll have to cancel it the "hard way" after it goes through, and give the money to your lender, the other in non-cancellable - sorry. But they were actually very accommodating and redid all our paperwork and allowed us to re-do it and remove the items from the sales deal that we had regrets about. I was amazed they did this! Not slimy dealership-like at all. We had to make a second trip due to weekend and financial holiday and stuff to get the signing of the new deal complete after the old one was electronically held - but they did it for us! They earned their doc fee on this one. Another nice thing is that the sales person did all the dealmaking - usually sales passes you to finance which pushes the menu of add-ons - but it was all through Chad, they call it Garff-Ease I think. But we did get a finance guy to get us through all the signing (Josh). They detailed the Odyssey beautifully too, it was really shining, and backed it up to the doors for us to take delivery. That was a nice touch. Our Honda financing has come through as expected, we've received emails regarding other add ons, and everything looks to have been done properly. So kudos to Chad and Brian (sales manager) and Josh (finance) for being willing to rework the deal and treat us respectfully in the process! More

by danielg0 Verified Customer Verified Customer

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