Brian Walker | Page 2

This was a new car purchase experience. An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, a An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, after talking to a few of them - and Riverdale is one of their best. Technically I don't usually give 5 stars for stuff. Because 5 stars should be nearly unattainable. But we are taking about CAR DEALERSHIPS here, so I just cannot imagine an amazing car buying experience. I actually had a challenging experience, where they technically would have been able to tell me "tough luck" but they took care of me instead. And for that I had to give them 5 stars. I am from south Salt Lake Valley. I came in with my wife and 2 kids (1 and 4) - after already taking an hour test drive of a Toyota minivan in Salt Lake, and driving an over an hour total already (not including test drives), on the way to visit relatives in Pocatello. Chad for some inexplicable reason which I will always be grateful for, had kept us in mind for a particular minivan, and notified me a week before it showed up - even though we hadn't ordered or put a deposit down - and held it for us until it was ready for us to test drive. So that was really very nice and unexpected! It was truly awesome because somehow the stars aligned and on the same day we were able to test drive a Sienna earlier the same day, as I was unwilling to finalize such a big purchase without test driving ALL the vehicles I was considering - and they were generally months long waits with an order/deposit! We test drove it, and liked it better than the Toyota we'd driven earlier in the day - and decided to make the purchase right then - minivans are still generally a waiting list item these days, we knew if we stewed about it, it would likely be sold in 24-48 hours. Chad was super straightforward, stuck to MSRP, gave me the menu, talked about things - pushed the vehicle service plan a little hard, which I kind of expected and I thought I was ready but I wasn't - because I was expecting them to sell HondaCare, but they sell a different VSC - still a nice comprehensive one (exclusionary) - and gave a good price too. I waffled but my kids were spent and one was screaming so I said yes to more than I really wanted and just signed the paperwork. Since were were headed to Pocatello, Chad said they'd have it gassed up and cleaned up nice for us to pick up on our way back the next day. After researching and talking with my wife, we decided we wanted HondaCare instead, for our own reasons, and use our own insurance for another thing on the menu. But we'd signed - Ken Garff could've technically said - this one is cancellable (VSC) we'll have to cancel it the "hard way" after it goes through, and give the money to your lender, the other in non-cancellable - sorry. But they were actually very accommodating and redid all our paperwork and allowed us to re-do it and remove the items from the sales deal that we had regrets about. I was amazed they did this! Not slimy dealership-like at all. We had to make a second trip due to weekend and financial holiday and stuff to get the signing of the new deal complete after the old one was electronically held - but they did it for us! They earned their doc fee on this one. Another nice thing is that the sales person did all the dealmaking - usually sales passes you to finance which pushes the menu of add-ons - but it was all through Chad, they call it Garff-Ease I think. But we did get a finance guy to get us through all the signing (Josh). They detailed the Odyssey beautifully too, it was really shining, and backed it up to the doors for us to take delivery. That was a nice touch. Our Honda financing has come through as expected, we've received emails regarding other add ons, and everything looks to have been done properly. So kudos to Chad and Brian (sales manager) and Josh (finance) for being willing to rework the deal and treat us respectfully in the process! More

by danielg0 Verified Customer Verified Customer

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Tyler has been great to work with both times! This is our second vehicle from Ken Garff. This is our second vehicle from Ken Garff. More

by ckjdg Verified Customer Verified Customer

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If you want to buy a car from a straightforward sales person, no games, use Ken Garff Honda Riverdale. person, no games, use Ken Garff Honda Riverdale. More

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This was the easiest vehicle buying experience we’ve ever had! Tyler really cared about what we needed and he delivered. He listened, worked hard to get us a vehicle that fit our needs, and was professional had! Tyler really cared about what we needed and he delivered. He listened, worked hard to get us a vehicle that fit our needs, and was professional the whole way through! Thank you! More

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I wasn't exactly excited about buying a new vehicle, I just felt my old one was to a point where I had to. I had already had a bad experience at another dealership when a Civic caught my eye at a stop li just felt my old one was to a point where I had to. I had already had a bad experience at another dealership when a Civic caught my eye at a stop light. Then interestingly I didn't set foot in your dealership until I picked up my Civic. With the help of a friend I was in touch with Brian and then finished the agreement with Mario by texts and calls. Their sales technique was just what I needed. It was simple, straightforward and everything including the price went off exactly as they had told me at the beginning. Mario was quick to respond and accommodating for a pickup time. I wouldn't hesitate a second to put either of them through dealing with me again. I am very happy with both the purchase process and the car. I usually take anything off my vehicles that names a dealer but I've left the Ken Garff license plate frame on my Civic! More

by michaeldyoung Verified Customer Verified Customer

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Their sales people know the products they are selling and are very personable and kind. are very personable and kind. More

by HANNAH.ZIMMERMAN13 Verified Customer Verified Customer

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There is a reason why my last six vehicles have been Honda's and why the last 4 have been purchased at Ken Garff Honda Riverdale. For my last 4 vehicles I worked with Jordan and Marna. They are fantas Honda's and why the last 4 have been purchased at Ken Garff Honda Riverdale. For my last 4 vehicles I worked with Jordan and Marna. They are fantastic! Great customer service, they take the time to answer questions and it's no pressure. Each time I have come away with a great experience and a vehicle I am completely satisfied with. I have another vehicle to lease or buy in about 18 months, and I will be coming back again. Thank you, Ken Garff Team! More

by B.Williams Verified Customer Verified Customer

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Jordan did an awesome job through this crazy time of purchasing a vehicle. Jordan and the entire sales staff made us feel like family and the process easy. They will definitely have my business in the f purchasing a vehicle. Jordan and the entire sales staff made us feel like family and the process easy. They will definitely have my business in the future! More

by lancesbott Verified Customer Verified Customer

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Frank was great. He kept me up to date on everything that was happening to my vehicle. Great service and friendly staff. He kept me up to date on everything that was happening to my vehicle. Great service and friendly staff. More

by Ray Verified Customer Verified Customer

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Excellent from the moment we walked in the doors. Took care of all our needs and made it an enjoyable experience. Took care of all our needs and made it an enjoyable experience. More

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