Brian Snowden
Brian Snowden at Ken Ganley Kia Mentor

Brian Snowden

Service Director

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

Contact Me
4.5
56 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

25 yrs, 11 mos

Specialties & Trainings

Pre-Owned Appraisals and Reconditioning.

Digital & Traditional Marketing

View more specialties & trainings
4.5

56 Reviews

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56 Reviews of Brian Snowden

July 28, 2025

Dealership Rating
Employee Rating

This place has the worst customer service and nobody knows how to return a phone call. I will be going to a different Kia from now on. They also overbook appointment times. More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erica Hughes

Jul 29, 2025

Ken Ganley Kia Mentor responded

Hi Amber, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 10, 2025

Dealership Rating
Employee Rating

To start off, this dealer is horrible and the only reason they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the servic More

by asajewski01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Arnoff, Noah Hamilton

June 27, 2025

Dealership Rating
Employee Rating

They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A More

by luvmy_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 28, 2025

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 26, 2025

Dealership Rating
Employee Rating

The service staff are friendly and respectful. As well as the front office. Thank you. More

by maria.lariche528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2025

Dealership Rating
Employee Rating

Amazing customer service. Was very polite and was to get the problem resolved in a timely manner More

by melissa.dixon710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2025

Dealership Rating
Employee Rating

They were very friendly and kept you aware of the waiting for the vehicle thanks More

by mscoleone88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2025

Dealership Rating
Employee Rating

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located More

by Justa_road_dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 18, 2025

Dealership Rating
Employee Rating

Top shelf service and beyond professional. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. More

by Bof3820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Michael Lindner, Kyle Eddy , Dee is wonderful!

Feb 21, 2025

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 29, 2025

Dealership Rating
Employee Rating

We had service on a car a few weeks ago and we were so satisfied with the level of service we received. Our technicians did a great job. The service manager Brian was extremely professional and very knowl More

by Renee.mueller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Ken Ganley Kia Mentor responded

Hi, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 27, 2025

Dealership Rating
Employee Rating

Very kind and knowledgeable professionals. They explained what my car needed in detail for me. More

by colby765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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