Brian Snowden

This place has the worst customer service and nobody knows how to return a phone call. I will be going to a different Kia from now on. They also overbook appointment times. knows how to return a phone call. I will be going to a different Kia from now on. They also overbook appointment times. More

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To start off, this dealer is horrible and the only reason they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the servic they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the service and management are not. Originally I purchased an ev6 which died 2 days later, and spent over a month in the shop until a replacement was given. Originally the GM, Michael arnoff was very helpful in getting that replacement, and I even deleted my original review at his request since they made it right. The following Friday when I was in for recall service and to address some issues and concerns I already had with the replacement, his attitude turned hostile, and that "he already lost enough money on this deal, so he's done dealing with it" and puts the blame on me that they sold me a car that died 2 days earlier and replaced it, and not to kia themselves. Moving over to service, as I had issue still needing to be resolved, it took multiple visits, with the advisors acting rude, or like youre crazy, or not testing the issue you presented, because the techs could not recreate the issue, but then once I drive with the service manager Brian, he can tell, and the tires get replaced and thats, that right? Not, there's still an issue, with the breaks, and now a sound is being made from the tires that I've had to go back in multiple times, but they say can't recreate it, yet it's present when I drive it home, I've show them videos before, and after the tire replacement They've pulled my car through the shop and I've watched it get pulled right back around into intake and be left there for an hr, until they come back and tell me nothing is wrong. Or that this new sound that's never been present is actually normal and has always been there. With the last time taking the cake, with the service advisor Erica, become hostile with me, saying they weren't doing anything about my brakes without even looking at the tech line ticket, and then says to me " we already replaced your tires, what do you want us to do"...well the issue started after you put on the new tires, and you putting on new tires doesn't matter regardless, because if there's an issue then it's your job to diagnose and fix it. I recommend going to any other kia dealership in the area. More

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They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A CAR FROM KIA More

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The service staff are friendly and respectful. As well as the front office. Thank you. As well as the front office. Thank you. More

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Amazing customer service. Was very polite and was to get the problem resolved in a timely manner Was very polite and was to get the problem resolved in a timely manner More

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They were very friendly and kept you aware of the waiting for the vehicle thanks for the vehicle thanks More

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Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located That is all I have to say. Conveniently located More

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Top shelf service and beyond professional. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. More

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We had service on a car a few weeks ago and we were so satisfied with the level of service we received. Our technicians did a great job. The service manager Brian was extremely professional and very knowl satisfied with the level of service we received. Our technicians did a great job. The service manager Brian was extremely professional and very knowledgeable. Great customer service. More

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Very kind and knowledgeable professionals. They explained what my car needed in detail for me. They explained what my car needed in detail for me. More

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