Brian Matthews
Brian Matthews at Herb Chambers Lexus of Sharon

Brian Matthews

Service Manager

Herb Chambers Lexus of Sharon

25 Providence Hwy, Rte. 1
Sharon, MA 02067

5.0
62 Reviews
5.0

62 Reviews

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62 Reviews of Brian Matthews

September 26, 2025

Dealership Rating
Employee Rating

Reliable, friendly, efficient, polite, courteous, willing to help, overall great experience, great follow through and knowledgeable More

by wjjj512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2025

Herb Chambers Lexus of Sharon responded

Thank you so much for your kind words! We're glad to hear you had a great experience with our team. See you next time at Herb Chambers Lexus of Sharon!

May 27, 2025

Dealership Rating
Employee Rating

Awesome very professional and knowledgeable. Very concerned in meeting my needs and solving my maintenance issues More

by Pburton727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Forcucci , Melvin in service 5 stars was excellent

May 27, 2025

Herb Chambers Lexus of Sharon responded

We're delighted to hear that our team at Herb Chambers Lexus of Sharon met your needs and addressed your maintenance issues with professionalism. Thank you for sharing this positive feedback!

March 25, 2025

Dealership Rating
Employee Rating

I brought my car in for oil change on Friday morning. On Monday, my car said low oil pressure and NOT to drive the car. I called herb chambers and they eventually had it towed to the dealer. I was an More

by LILY
Recommend Dealer
Yes

Other Employees Tagged: Callen Cuesta

May 28, 2025

Herb Chambers Lexus of Sharon responded

Lily, I apologize for the inconvenience you experienced after your oil change. It's concerning to hear about the disruption it caused and I'm glad Brian was able to assist in resolving part of this issue. While we can't reimburse lost time, I'd like to discuss how we can make things right moving forward. Please feel free to reach out at your convenience. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

January 17, 2025

Dealership Rating
Employee Rating

My experience at Lexus of Sharon was spectacular! My car was finished on time. Michael was so kind and professional. I absolutely love having my car service here!! More

by Vaughn216c
Workmanship
Recommend Dealer
Yes
Jan 20, 2025

Herb Chambers Lexus of Sharon responded

We're delighted to hear that Michael and the team at Herb Chambers Lexus of Sharon provided you with a spectacular experience! Thank you for choosing us, and we're thrilled you're happy with your service.

September 30, 2024

Dealership Rating
Employee Rating

Chris made my total experience pleasant and stress-free with his professional and friendly demeanor. His knowledge and patience on my search for my new car was a success! Extremely satisfied, Deb More

by 60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2024

Herb Chambers Lexus of Sharon responded

We're delighted to hear that Chris provided a pleasant and stress-free experience at Herb Chambers Lexus of Sharon. Thanks for sharing your satisfaction with us, Deb! Enjoy your new car!

August 30, 2024

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Employee Rating

Best customer service I have ever received for car maintenance, Brian explained in detail what my car needed and the waiting room was comfortable and welcoming More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2024

Herb Chambers Lexus of Sharon responded

Karen, we're delighted to hear that Brian provided such excellent service and made your visit at Herb Chambers Lexus of Sharon comfortable. Thanks for sharing your experience!

January 29, 2024

Dealership Rating
Employee Rating

Brian was Fantastic. I definitely recommend him to my friends & acquaintances. Great service, very professional and efficient. Did went extra mile to accommodate my needs More

by PK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Graf, Johnny Dang

Jan 29, 2024

Herb Chambers Lexus of Sharon responded

We're so happy to know that Brian and Eric provided you with a fantastic experience at Herb Chambers Lexus of Sharon. Thanks for your recommendation - we'll make sure to pass along your kind words. Safe travels in your new vehicle!

December 16, 2023

Dealership Rating
Employee Rating

Excellent dealership to do business with nice and professional services from everyone starting with the salesman to service I love 💕 it More

by rlapaz68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronni Travers, Mark Forcucci , Randy Vicente, Julio Ortiz

Dec 18, 2023

Herb Chambers Lexus of Sharon responded

We're so glad to know you had a great experience with our team at Herb Chambers Lexus of Sharon! We strive for excellence in all areas, from sales to service. Thanks for the love and support!

December 16, 2023

Dealership Rating
Employee Rating

Had my car serviced and need work done so they gave me a loaner. Monica Paz and Brian Mathews were so nice and explained details to me. I never been so happy to receive my car back. Would highly recommende More

by Clserafin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Paz

Dec 18, 2023

Herb Chambers Lexus of Sharon responded

We're delighted to know that Monica and Brian provided you with excellent service at Herb Chambers Lexus of Sharon. It's great to see your recommendation, thank you for taking the time to share this positive experience!

December 15, 2023

Dealership Rating
Employee Rating

This is my favorite 😍 Lexus dealership everyone is so professional and polite also love 💕 the cafeteria area the two ladies there Pam and Maryland are so nice and friendly More

by rlapaz68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronni Travers, Mark Forcucci , Randy Vicente

Dec 15, 2023

Herb Chambers Lexus of Sharon responded

We're delighted to know that you had a great experience at Herb Chambers Lexus of Sharon! It's wonderful to see our team, including Pam and Maryland in the cafeteria area, made such an impression. Thanks for sharing your review with us!

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