Brian Martin

I drove an hour south to Raymond Kia in search of a specific vehicle. The staff there were incredibly helpful, including Scott and Mark. Can’t wait to see them in their newly built dealership! specific vehicle. The staff there were incredibly helpful, including Scott and Mark. Can’t wait to see them in their newly built dealership! More

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Christopher was absolutely amazing and nothing less than top notch. He was very knowledgeable, answered all our questions and gave us the space necessary without the pressure. Can’t say enough about how gre top notch. He was very knowledgeable, answered all our questions and gave us the space necessary without the pressure. Can’t say enough about how great he was. The dealership has a great atmosphere and keeps it very professional. Loved it!!! More

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He was super helpful with our process for purchasing my vehicle. Everything was super fast and everyone had a great personality vehicle. Everything was super fast and everyone had a great personality More

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Chris and Bob made buying experience painless and I was out door with my new vehicle in no time out door with my new vehicle in no time More

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Very please with my vehicle that I purchased from Raymond Kia my salesman was outstanding and will refer any future friends Kia my salesman was outstanding and will refer any future friends More

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Just purchased my Jeep here. Brian Martin was patient with me and got me financed and out the door in no time. All the staff wore masks and had hand sanitizer on every desk. It was easy to look online an with me and got me financed and out the door in no time. All the staff wore masks and had hand sanitizer on every desk. It was easy to look online and pick out what I wanted instead of having to walk the lot. Thank you Brian Martin and Raymond Kia More

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Deceived Insulted & Screwed in Sales "Buyer Beware" I am a 1st time customer & buyer & had the Worst experience ever with this dealership! If i could rate them a Negative 0 i would & that "Buyer Beware" I am a 1st time customer & buyer & had the Worst experience ever with this dealership! If i could rate them a Negative 0 i would & that's just for the horrible way i was treated after i realized i was being Charged a Diffrent Price for a vehicle i purchased with them. They were dishonest & lied to me & con me into signing all their documents with a false pretence & a diffrent price i NEVER AGREED upon. At the end this whole situation it turned out to be nothing but lies & deceit! Their salesmen that i worked with by the name of Brian told me this car was a certain price. We talked it over, worked out a deal & at the end of it all, I was Charged a DIFFRENT PRICE NOT Agreed upon for this vehicle. Even speaking about this with his head boss Van the General manager, all efforts were useless because in his own words to me after being Sarcastic, Rude & basically Insulting with all smiles on his face, keeped saying repeatly to me, " U signed the contract" so basically ur SCREWED!!Long story short, i now have to pay more than agreed upon for a car with no 3rd row head rests bcuz they were missing since i test drove the car & the dealer/salesmen swore to have them ordered for me & 3 months later, still don't exist, no back floor placemats which disappeared from my car the day i took it to the car to the dealer to get Detailed, a missing car antena which i personally replaced after it went missing from the shop & let's not dare mention all the minor dinks & dents I over saw. This car has a small dent on the back tailgate door & was very dirty on the inside, seats & carpet wise & only after I deceided to purchased it, was it vacuumed out but still had a gum stuck to the back seat, It has a small tear in my front seat which are leather, etc..& WAIT the best part of it all after being insulted, is that Now I Officially get all this & more for the low price of which i will have to pay of just $22,000 or so for a 2015!!! & let's not forget to mention being threatened by Van not to write this bad review bcuz he claims he tried to make me happy with their service when he didn't even try working out any type of deal with me other than telling me i'm Screwed & Stupid. More

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When Brian Martin was initially rude to me on the Chevy side, I should have walked away then, but my wife showed up and said she was interested in looking at the Kia side. Here is how the story went: On side, I should have walked away then, but my wife showed up and said she was interested in looking at the Kia side. Here is how the story went: On Monday the 17th of March, my wife and I came to Raymond Kia for the following reasons: 1. To have both of our vehicles appraised (2006 Pontiac G6/2012 Chevy Equinox) 2. To determine if based on VALUE if we were able to refinance the 2012 Chevy Equinox to save money on the current note of $656 with a 12.9% interest rate or see about just trading both vehicles and landing a deal there. As Don worked the numbers, we advised him and he knew that on our current vehicle that we were at 12.9% and that we were not looking to go above that but if possible, we wanted to go below that. He advised Bob that two banks accepted the deal. On one vehicle, the note was to be $550 and on the other vehicle, the note was to be $670. The tradeoff here was that we would be saving at least $200 bucks a month on one of the vehicles because it is a hybrid. Hence when you look at it, in all actuality, we would end up paying approximately $500 per vehicle. Still not great but the good news as told by Don and Bob, we could refinance in a year as Kia’s hold their value and we would have less negative equity per car. My wife and I talked about it and we said let’s give it a shot based on the conversation we had earlier with Bob and Don regarding a REASONABLE interest rate. After being at your dealership for more than seven hours, we finally went through finance quickly as I had to go to work and my wife had to grab our girls from the sitter. As we went through the paperwork at home, we couldn’t help but notice that on one vehicle, the interest rate is 13.29% and on the other vehicle, the interests rate is 17%. We wanted to get ahead of this thing as it was not even 24 hours since the deal was done. The next day (March, 18th, 2014), I contacted Bob but he was off. That same day, I contacted Great Lakes Credit union and they stated that since my wife was a member, that they could review the loan and see if they can provide a better interest rate. The rep from Great Lakes Credit union contacted the finance department but didn’t receive a return phone call. The very next day (March 19th , 2014), I spoke with Bob and advised him that we “MUST do better in terms of the interest rate. I even told him that Great Lakes Credit Union was trying to reach the finance department. He said that he would advise the finance department to return their phone call. Today (March 20th, 2014) my wife reached out to Great Lakes Credit Union and they have yet to receive a return phone call from Jose or the deal. She was told that “Jose” would be contacting them and sending over the paperwork so that they can work on getting us a better rate. Jose never sent over the paperwork. By the time my wife discovered this, the credit union was closing and Jose had left for the day. Guys here is what I would tell you. This is not acceptable. As stated before, I totally get it that you guys are in the business to sell cars and make money. However, if there is an opportunity to take care of a “REPEAT CUSTOMER” and offer them the best deal possible, you should work to do so. Keep your promises and do what you say you’re going to do. If you can’t, then be honest and upfront with the customer. If Jose wasn’t going to send over the paperwork to Great Lakes Credit union, then he should of just said so. At the end of the day, all we want is the best deal possible. This can’t possibly be the highest level of service you can offer. Making money is a great thing but making repeat customers is even GREATER! Bob Skinner is a really nice guy but to sit in a dealership for the amount of time we did and still get screwed in the end is not being courteous to me. When they finally did submit the “ “ paperwork, they didn’t submit it through the cuddle system but instead, they faxed over a bill of sale! As of right now, my wife and I are working diligently to try and get the credit union to rework the numbers and get us a better rate. It’s sad that we had to sit in a dealership the WHOLE DAY, just to still try and work afterwards. We’ve gotten calls from Kim, Don and Bob, but not ONE TIME did anyone offer us the option of bringing back the paperwork/deal and work better numbers for us. Bob said-“Oh I want you to know that our finance department keep working with the banks to see if they can get you a better rate”. This is a bunch of CRAP! More

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