Brian Evans
Brian Evans at Niello Acura
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Brian Evans

service advisor

Niello Acura

150 Automall Dr
Roseville, CA 95661

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5.0
26 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

25 yrs, 5 mos

5.0

26 Reviews

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26 Reviews of Brian Evans

November 02, 2024

Dealership Rating
Employee Rating

Great, attentive service from Daniel as we looked at options. Lance was great closing the deal with paperwork and car transition. More

by SJKREBS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 19, 2024

Dealership Rating
Employee Rating

Excellent overall experience! From beginning (trade-in) to end (purchase/drive off) knowledgeable, friendly and efficient. No High pressure sales. Arty was especially great and a More

by DARLENE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 03, 2024

Dealership Rating
Employee Rating

Arty was good but general Manager Gary did a bait and switch for our financing. Purchased the vehicle in February and it is now April and had to resign papers in March. Typical car sales general manager More

by MSILVERIO06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Randy Reading, Gary Harmon, Artiom Esipciuc , Pedro Valverde

July 07, 2023

Dealership Rating
Employee Rating

Always great service! Been working with Spencer Penrose lately and he's been just wonderful. More

by LMSLINKARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you so much for the kind words! We're so happy that you trust us to help you care for your vehicle and that you've enjoyed working with Spender. We look forward to your next visit!

July 06, 2023

Dealership Rating
Employee Rating

Great service! Mike was very helpful and well as the service dept. Always great customer service. More

by BETTY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you for the great review, Betty! We're thrilled to hear that Mike and the team made your visit a great one. We hope to see you again next time!

July 05, 2023

Dealership Rating
Employee Rating

Greeted upon arrival, Checked in timely. Service explained and progress was informed. Waiting area was comfortable with yummy snacks and beverages. Check out was simple. Complimentary car More

by PAR-TEE-GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greeter

Jul 12, 2023

Niello Acura responded

This is what we love to hear! Thank you for the 5-star review and for trusting us to care for your vehicle. Our team is here for you whenever you need us next.

July 03, 2023

Dealership Rating
Employee Rating

Exceptional service. Brian was very accommodating. My car was serviced in a very timely manner. More

by Mercedes Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 03, 2023

Dealership Rating
Employee Rating

Spencer was great with taking care of everything I needed in my car. He made me feel very comfortable and explained everything so well. I spent a lot of money on the repairs which would have given me so much More

by tmacugay530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer Penrose

Jul 07, 2023

Niello Acura responded

Spencer is truly an all-star on our team here in Roseville and we're glad to know that he took such great care of you and your car during your recent service visit. We will make sure to pass your kind words along to Spencer and look forward to working with you again in the future!

July 03, 2023

Dealership Rating
Employee Rating

Excellent customer service by Brian. I normally don’t provide feedback but I do believe he deserves good feedback. Unlike my previous advisor which asked me to give him good feedback. More

by jtuzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 30, 2023

Dealership Rating
Employee Rating

Very patient and courteous Took the time to explain the issues and resolution Everything was resolved as expected More

by SANDENBOB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
1

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